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Summary

¨Confidence in leadership abilities & able to influence without direct authority

¨Outstanding customer service skills with a variety of groups including patients, physicians, internal customers, & Amway / Access Executive & Management leadership

¨Ability to successfully multi-task in a variety of settings

¨Strong organizational skills with high attention to detail & a high degree of accuracy

¨Excellent verbal & written communications skills

¨Proficient in Microsoft Office Suite, SharePoint, Groupwise E-Mail, Lotus Notes

Interest

Volunteer Opportunities: 

Grand Rapids Red ProjectSeptember 2010 – Current

President of Board (2013 – Current)

Vice President of Board (2011 – 2013)

Development Committee Member (2010 – 2012)

Plug It Up 2! A Kalamazoo River Wildlife Rescue BenefitSeptember 2010

Co-creator of Musician/Artist Concert/Fundraiser

Clemente Skatepark Benefit / Art BattleAugust 2010 Media / Public Relations Coordinator

Plug It Up! A Gulf Life Rescue BenefitJuly 2010

Co-creator of Musician/Artist Concert/Fundraiser

Lake Haven Animal Rescue2008 – 2009

Adoption Assistance / Animal Socializing

AIDS Walk 2008September 2008

Volunteer Walker & Fundraiser

Grand Rapids Women’s Chorus2006 - 2008

Volunteer Chorus Member – Alto Section

Alticor One By One May 2007 – Current

Volunteer at Various Locations

Work experience

Jan 2007Present

Executive Assistant to Vice President, Manufacturing & Planning

Amway

¨Manage Vice President’s schedule

¨Arrange travel & travel authorization, US Passport updates, International Visa applications

¨Actively participate on the cross-functional Manufacturing & Planning Leadership Team

¨Coordinate travel & special events with the Manufacturing & Planning Leadership Team

¨Assist with communication to international affiliates to arrange meetings, ground transportation, & hotel accommodations for the Vice President

¨Support the development, maintenance & training for the Manufacturing & Procurement Leadership Team’s SharePoint site

¨Collaborating with the necessary people/departments for special projects or office needs

¨Emphasizing to associates important deadlines for time sensitive materials & documents

¨Administer confidential documents for executive review

¨Produce memos, reports, charts, presentations, & other documents through Microsoft Office Suite & email

¨Coordinate meetings, including room arrangements & food reservations

¨Process expense reports

¨Order office supplies, maintain files, direct visitor inquires, answer telephone, & other clerical duties

¨Process requisitions & other internal forms

¨Assist other projects, as needed

Sep 2005Jan 2007

Administrative Assistant

Manpower @ Amway

¨Manage calendar of management & supervisors

¨Arrange travel & travel authorization, US Passport updates, International Visa applications

¨Assist with communication to international affiliates to arrange meetings, ground transportation, & hotel accommodations for traveling staff

¨Support the development, maintenance & training for QA SharePoint sites

¨Collaborating with the necessary people/departments for special projects or office needs

¨Emphasizing to associates important deadlines for time sensitive materials & documents

¨Administer confidential documents for management review

¨Produce memos, reports, charts, presentations, & other documents through Microsoft Office Suite & email

¨Coordinate meetings, including room arrangements & food reservations

¨Track vacation & travel schedules

¨Process expense reports

¨Order office supplies, maintain files, direct visitor inquires, answer telephone, & other clerical duties

¨Process requisitions & other internal forms

¨Assist other projects, as needed

Sep 1999Aug 2005

Clerical Assistant

Michigan Medical, PC

¨Managed patient inquires via phone & correspondence

¨Scheduled appointments & surgeries

¨Educated patients for preoperative, surgical & postoperative care

¨Managed physician schedules & assisted nurses with duties

¨Registered patients & coordinated referrals

¨Managed clerical office supplies & submit orders

¨Received 2005 Customer Service Award from Michigan Medical, P.C.

¨Collaborating with the necessary people/departments for special projects or office needs

¨Emphasizing to associates important deadlines for time sensitive materials & documents

¨Administer confidential documents for management review

¨Produce memos, reports, charts, presentations, & other documents through Microsoft Office Suite & email

¨Coordinate meetings, including room arrangements & food reservations

¨Track vacation & travel schedules

¨Process expense reports

¨Order office supplies, maintain files, direct visitor inquires, answer telephone, & other clerical duties

¨Process requisitions & other internal forms

¨Assist other projects, as needed

Education

Sep 2002Dec 2006

Bachelor of Science

Grand Valley State University
Sep 1997May 2002

Associates of Arts

Grand Rapids Community College

Certifications

Non Profit Board Certified

Grand Valley State University - Johnson Center for Philanthropy

Windows SharePoint 3.0

New Horizons Computer Training