Lori Ryan

Lori Ryan

Portfolio

Skills

Skills

Ensemble of Skills

I have used just about every program out there for either personal or professional use. Here is a short list of them: Technical Skills:  Access, Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, AS/400, C++, Cognos, Composer & FrontPage, Crystal Reporting, Dreamweaver, HTML, Flash 4&5, FTP, Impromptu, Internet and e-mail, MS Office Suite, Networking, PC troubleshooting, Promas, Qpro, Quicken, Quickbooks, Realtron, Spectrum, MLS/MLX, Windows 2000/98/NT/Vista   Administrative Skills: Professionally answering phones and multi-lined switchboards, typing 70+ wpm with 2% error rate, detail oriented filing, bookkeeping, escrow/payroll checks, efficient at time management, event/travel coordination, appointment setting, calendar setup and maintenance, internet as a marketing/office tool

Promas

Property Management program used to track rent payments, owner statements, tenant reports and much more. I use this daily and am extremely proficient at using it.

Internet

If it is on the internet, I can find it! Great tool to use for price comparisons to finding more detailed information such as property tax information.

HTML

A bit of an old school skill to have, but this code never changes. I can create an entire website using only HTML code!

Microsoft Office Suite

I can create general letters to PowerPoint presentations.

Objective

Detail oriented, multi-tasked, self-starter, with excellent verbal, written and communicational skills, brings a highly developed knowledge of computer software, fully integrated into a wide range of technical skills to pursue the Lake Mary area job market.

Interest

Family, Music, Piano and Community

Work History

Work History
Sep 2010 - Present

Property Management Coordinator/Bookkeeping

Current Employer Kept Confidential
  • Currently maintain all company web based advertising. The advertising focuses on the rental and sales market of single family and multi-family housing. The web based advertising generates an estimate of 98% of the companies overall revenue for FY '12
  • Web site administrator for an organization that generates and average of $3M per FY in revenue
  • Rental web based advertising generated an estimated 88% of the companies overall revenue per FY '12
  • Sales web based advertising generated an estimated 10% of the companies overall revenue for FY '12
  • Currently distributes owner and vendor profits by personal check or direct ACH deposit estimated at over $2M per FY
  • Manage 8 banking accounts with combined revenues upwards of $4M per FY
  • Database management for 500+ owners, vendors and tenants combined
  • Oversee process of rental applications and other related documentation estimated at 120 applicants per quarter which are presented to owner for review and approval
Sep 2009 - Sep 2010

Personal Assistant

Barbara Coy, Realtor (private individual)
  • Creation and maintenance of a 2,000+ client database
  • Responsible for web and mail advertising using client database to over 2,000+ potential customers on a monthly bases
  • Daily website maintenance which generated over $1M in gross sales in 2010
  • Maintained a daily schedule with 50+ clients
  • Responsible for detailed electronic and paper contract preparation and related documentation for 6+ contracts quarterly
  • Daily interaction with new and existing clients and homeowners via telephone, email and other communication avenues
  • Proficient at scheduling client appointments using tools such as MapQuest and Google Maps to minimize drive time and maximize client's property viewing time
Mar 2006 - Jun 2008

Realtor

Century 21 Gold Key
  • Creation and maintenance of a 2,000+ client database
  • Daily website maintenance which generated over $300K in gross sales in 2006
  • Originator for web and mail advertising client database for 2,000+ potential customers on a quarterly bases
  • Responsible for 20+ page detailed contracts and related documentation per client
  • Maintained a daily schedule with 20+ clients
  • Daily interaction with new and existing clients and homeowners via telephone, email and other communication avenues
  • Proficient at scheduling client appointments using tools such as MapQuest and Google Maps to minimize drive time and maximize client's property viewing time
  • Accomplishment of Continuing Education courses required by state to maintain license.
* Reason for resigning was due to a relocation to Florida
Mar 2003 - Jun 2006

Stay at Home Mom
  • Relocated from Orlando, FL to New Castle, DE
  • Stayed home so I could raise my children
Apr 2002 - May 2003

CORPORATE TRAINER / EXECUTIVE ADMINISTRATIVE ASSISTANT / NETWORKING & TECHNICAL ADMINISTRATOR

Wayne Homes by Centex Homes
  • Assistant to Owner/CEO of a nationwide custom home building company generating over $500M per fiscal year
  • Manage sales contracts from custom home buyers averaging $200K per transaction
  • Managed and conducted online training for all employees at 8 satellite offices throughout Florida
  • Oversee purchase of divisional software and hardware averaging $10K for FY'02
  • Coordinated office expansion adding 1,200 sqft to existing office layout including setup and move of all networked computers and LAN lines
  • Established and maintained external website with custom home photos and floorplans for 8 satellite offices throughout Florida
  • Established and maintained 3000+ client database using Microsoft Access generating detailed reporting system for upper management
  • Established and maintained electronic filing method of 300+ client files
  • Established and maintained network and e-mail accounts for over 100 employees
  • Established and maintained software and hardware inventory database monthly
  • Daily electronic and verbal client correspondence to 100+ clients and satellite office personnel
  • General PC, software, and networking troubleshooting for internal and satellite of 100+ employees
  • Performed daily and monthly system backups to external disks
  • Advance level user in Microsoft Office Suite with knowledge of many other software programs

* Resigned due to birth of second child

Oct 1997 - Mar 2001

CORPORATE TRAINER / STATISTICIAN / IT ADMINISTRATOR

H.T.E. Inc. (now known as SunGuard)
  • Conducted new employee training to 20+ new employees per class 6-8 times per month on multiple internal software programs which generated a gross sales upwards of $3M to the company per fiscal year. Also performed training for Crystal Reporting and Scopus.
  • Conducted internal web design classes of 15 – 30 mid-level & management employees using a self created HTML coursebook and other software programs that correspond
  • Assisted the IT department with troubleshooting of internal desktops, software bugs, hardware, re-wires and more to a 500+ employee office
  • Created and maintained 100+ page company wide customer support intranet site using tools such as HTML, FrontPage Express, DreamWeaver, Netscape Composer and Adobe Photoshop
  • Generated detailed customer support phone call duration reports for 6 department managers and 10+ Senior Management with charts and graphs for using tools such as Crystal Reporting and advanced level Excel programming codes for importing/exporting data on a weekly, monthly, quarterly and yearly bases
  • Scheduled and manage daily and weekly meetings and conference calls for 6 department managers
  • Advance level user in Microsoft Office Suite with knowledge of many other software programs

* Worked from home from January 2000- January 2001. Resigned in 2001 to be a stay-at-home-mom

Education

Education
Mar 2006 - Mar 2006

Real Estate License

Real Estate Academy of Delaware

Real Estate Sales Course

Sep 2002 - Sep 2002

Certification

CompUSA

Introduction, Intermediate and Advanced training classes for Access 2000

Jun 1999 - Jun 1999

Certification

ExecuTrain

Certification for Developing World Wide Web Pages Using HTML

Aug 1995 - May 1998

AA

Seminole State College