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Work experience

Oct 2010Present

Regional Sales Trainer II

Time Warner Cable
  • Curricula design and implementation
  • Utilization of the Learning Management System
  • Conduct other training venues including but not limited to new employee orientation, special product launches, sales promotions, on the floor coaching, and refresher training for sales agents.
  • Integrates current field sales skills and techniques into the corporate and field training program to ensure instructor-led training is as realistic to the position as possible
  • Incorporates e-Learning modules into the training curriculum and supports coaching/support associated with post-learning activities
  • Create new training materials, as well as updating existing materials as needed
  • Develop assessment tools to determine types and levels of training needed
  • Conduct training sessions and hands-on instruction as needed
  • Design, schedule and implement training modules
  • Develop monitoring procedures to measure the effectiveness of training programs and coordinate re-training for existing employees
  • Monitor and evaluate training efforts for effectiveness
  • Maintain accurate training tracking database
  • Develop criteria to measure and track training effectiveness, including both written assessments and simulated activities
  • Work closely with the sales leaders to ensure employees receive necessary training to perform department functions
  • Conduct research and analysis to assess training needs and seek new tools to support organizational objectives and goals

Dec 2009Dec 2010

Regional Sales Supervisor

Time Warner Cable

  • Interview, hire, evaluate and develop employees in the Regional Telesales department.
  • Motivate and evaluate representatives' sales performance and provide immediate and constructive feedback.
  • Monitor calls and coach sales representatives to ensure maximum sales performance.
  • Develop daily, weekly and monthly team sales goals based on management direction
  • Communicate regularly with Sales Managers regarding team performance and tactics to improve performance.
  • Identify and implement daily tactics, including sales incentives, contests, recognition programs, etc. to create a competitive, fun and highly productive sales environment.
  • Supervise sales representatives daily, including attendance tracking, policy adherence, sales and quality performance and adherence, etc.
  • Participate in the recruiting process for new sales representatives, including interviewing, job fairs, defining job requirements, etc.
  • Ensure all escalated customer complaints are resolved in a timely manner.
  • Cooperate with co-workers and work as a member of the sales team.
  • Plan, staff, coach, evaluate and direct work of sales representatives.
Sep 2008Dec 2009

Sales Trainer I

Time Warner Cable
  • Assist in the development and implementation of cross-training and refresher programs
  • Evaluate and provide performance feedback
  • Provide coaching for front-line agents and supervisors
  • Mentoring
  • Utilize Learning Management System
  • Provide classroom facilitation/training for all new hire agents
  • Provide practical instruction to ensure agents are able to use various data entry systems 
  • Prepare daily sales motivations and deliver to frontline agents
  • Assist in the creation of new sales process for all frontline agents
  • Assist with special product launches and sales promotions
  • Investigate and communicate competitive knowledge



Needs Analysis
Learning and Development
Search Engines
Practical IT Skills
My IT skills are self-taught.  I don't shy away from things I don’t know how to do ,without stopping to think about how I might learn it.  In my case, because I have always been very interested in Information Technology, it has been fairly easy.  I have become the "IT Guru" for my family, extended family, and circle of friends.  From problems with their computers and smartphones, to installing software, to setting up a new home network...I am the local IT expert.   I learned many of the IT skills I currently possess due to:    Curiosity: Being curious means you look forward to learning new things and are troubled by gaps in your understanding of the world. New words and ideas are received as challenges and the work of understanding them is embraced. Patience: Depending on the complexity of a topic, learning something new can take a long time. And can be frustrating as you grapple with new terminologies, new models, and information. When you are learning something by yourself, there is nobody to control the flow of information, to make sure you move from basic knowledge to intermediate and finally advanced concepts. Patience is crucial. A feeling for connectedness: This is the hardest talent to cultivate, and is where most people flounder when approaching a new topic. A new body of knowledge is always easiest to learn if you can figure out the way it connects to what you already know. The more you look for and pay attention to the connections between different fields, the more readily your mind will be able to latch onto new concepts. With a learning attitude in place, it was simply a matter of research, practice, and networking.   Research: Of course, the most important step in learning something new is actually finding out stuffabout it. I tend to go through three distinct phases when I’m teaching myself a new topic:       Learning the basics: I googled anything I didn't know how to do....and I found it, whether it was a set of instructions...or a YouTube video. Then I tried waht I learned. A well-formed search on Google will get you a wealth of information on any topic in seconds. Surfing Wikipedia articles is a great way to get a basic grounding in a new field, too.  What I looked for was basic information and then the work of experts — blogs by researchers in a field, forums about a topic, organizational websites, magazines. I subscribed to RSS feeds to keep up with new material as it was posted, I printed out articles to read in-depth later, and I looked for the names of top authors or top books in the field.   Network: One of the most powerful sources of knowledge and understanding in my life have been the social networks I have become embedded in over the years — the websites I use daily,  the people I talk with, my colleagues at work, and so on. These networks are crucial to extending my knowledge in areas I am already involved, and for referring me to contacts in areas where I have no prior experience. Joining an email list, emailing someone working in the field, asking colleagues for recommendations, all have been useful ways of gaining more knowledge.
Consultative Sales Training
Digital Home Phone Sales
Cable Television Sales
Broadband Internet Sales
Microsoft Office
Learning Management System (LMS)
Customer Service
B2B Sales
Direct Sales
Public Speaking
Communication Skills
Curriculum Development
Adult teaching and learning techniques


Michelle Kehoe

Michelle Kehoe was my colleague on the Sales Training Team for Time Warner Cable.  We worked very closely on numerous projects, and shared ideas/feedback on training principals.

Brett Gorchov

Brett Gorchov hired me as a Sales Trainer I for Time Warner Cable in 2008. 

From 2008 until he transferred to our NYC office, he was my manager and mentor.

Carol Lewallen

During my time as an Account Executive with Cox Communications, I reported to Carol Lewallen. 

Jamie Langley

Jamie Langley was my colleague during my time as the Director of Business Development for The Pharmakon.

Gail Trauco

I reported to Gail Trauco during my time as Director of Business Development for The Pharmakon. 

Kimberly Mullaney

I briefly reported to Kim Mullaney during Cox Communications' acquisition of Multimedia Cablevision.  At the time, she was Vice President of Human Resources for Cox Communications. 

Due to my hard work and dedication to my team and the company, Kim rewarded me by promoting me to the position of Account Executive. 

During Kim's time at Cox Communications, and even in her most recent positions with Microsoft and Monster, she has tried to recruit me to the northeast to continue my career.


  • Reading
    • Sales publications/books
    • Self-Help books
    • Books about training/facilitation/adult learning
    • Books by Zig Ziglar
    • IT Publications
  • Internet
  • Information Technology
  • Smartphones
  • Music
  • Movies
  • Poetry