Work History

Work History
Oct 2010 - Present

Regional Sales Trainer II

Time Warner Cable
  • Curricula design and implementation
  • Utilization of the Learning Management System
  • Conduct other training venues including but not limited to new employee orientation, special product launches, sales promotions, on the floor coaching, and refresher training for sales agents.
  • Integrates current field sales skills and techniques into the corporate and field training program to ensure instructor-led training is as realistic to the position as possible
  • Incorporates e-Learning modules into the training curriculum and supports coaching/support associated with post-learning activities
  • Create new training materials, as well as updating existing materials as needed
  • Develop assessment tools to determine types and levels of training needed
  • Conduct training sessions and hands-on instruction as needed
  • Design, schedule and implement training modules
  • Develop monitoring procedures to measure the effectiveness of training programs and coordinate re-training for existing employees
  • Monitor and evaluate training efforts for effectiveness
  • Maintain accurate training tracking database
  • Develop criteria to measure and track training effectiveness, including both written assessments and simulated activities
  • Work closely with the sales leaders to ensure employees receive necessary training to perform department functions
  • Conduct research and analysis to assess training needs and seek new tools to support organizational objectives and goals

Dec 2009 - Dec 2010

Regional Sales Supervisor

Time Warner Cable

  • Interview, hire, evaluate and develop employees in the Regional Telesales department.
  • Motivate and evaluate representatives' sales performance and provide immediate and constructive feedback.
  • Monitor calls and coach sales representatives to ensure maximum sales performance.
  • Develop daily, weekly and monthly team sales goals based on management direction
  • Communicate regularly with Sales Managers regarding team performance and tactics to improve performance.
  • Identify and implement daily tactics, including sales incentives, contests, recognition programs, etc. to create a competitive, fun and highly productive sales environment.
  • Supervise sales representatives daily, including attendance tracking, policy adherence, sales and quality performance and adherence, etc.
  • Participate in the recruiting process for new sales representatives, including interviewing, job fairs, defining job requirements, etc.
  • Ensure all escalated customer complaints are resolved in a timely manner.
  • Cooperate with co-workers and work as a member of the sales team.
  • Plan, staff, coach, evaluate and direct work of sales representatives.
Sep 2008 - Dec 2009

Sales Trainer I

Time Warner Cable
  • Assist in the development and implementation of cross-training and refresher programs
  • Evaluate and provide performance feedback
  • Provide coaching for front-line agents and supervisors
  • Mentoring
  • Utilize Learning Management System
  • Provide classroom facilitation/training for all new hire agents
  • Provide practical instruction to ensure agents are able to use various data entry systems 
  • Prepare daily sales motivations and deliver to frontline agents
  • Assist in the creation of new sales process for all frontline agents
  • Assist with special product launches and sales promotions
  • Investigate and communicate competitive knowledge

Education

Education

Skills

Skills

SalesForce

Needs Analysis

Learning and Development

Leadership

Organization

Search Engines

Practical IT Skills

My IT skills are self-taught.  I don't shy away from things I don’t know how to do ,without stopping to think about how I might learn it.  In my case, because I have always been very interested in Information Technology, it has been fairly easy.  I have become the "IT Guru" for my family, extended family, and circle of friends.  From problems with their computers and smartphones, to installing software, to setting up a new home network...I am the local IT expert.   I learned many of the IT skills I currently possess due to:    Curiosity: Being curious means you look forward to learning new things and are troubled by gaps in your understanding of the world. New words and ideas are received as challenges and the work of understanding them is embraced. Patience: Depending on the complexity of a topic, learning something new can take a long time. And can be frustrating as you grapple with new terminologies, new models, and information. When you are learning something by yourself, there is nobody to control the flow of information, to make sure you move from basic knowledge to intermediate and finally advanced concepts. Patience is crucial. A feeling for connectedness: This is the hardest talent to cultivate, and is where most people flounder when approaching a new topic. A new body of knowledge is always easiest to learn if you can figure out the way it connects to what you already know. The more you look for and pay attention to the connections between different fields, the more readily your mind will be able to latch onto new concepts. With a learning attitude in place, it was simply a matter of research, practice, and networking.   Research: Of course, the most important step in learning something new is actually finding out stuffabout it. I tend to go through three distinct phases when I’m teaching myself a new topic:       Learning the basics: I googled anything I didn't know how to do....and I found it, whether it was a set of instructions...or a YouTube video. Then I tried waht I learned. A well-formed search on Google will get you a wealth of information on any topic in seconds. Surfing Wikipedia articles is a great way to get a basic grounding in a new field, too.  What I looked for was basic information and then the work of experts — blogs by researchers in a field, forums about a topic, organizational websites, magazines. I subscribed to RSS feeds to keep up with new material as it was posted, I printed out articles to read in-depth later, and I looked for the names of top authors or top books in the field.   Network: One of the most powerful sources of knowledge and understanding in my life have been the social networks I have become embedded in over the years — the websites I use daily,  the people I talk with, my colleagues at work, and so on. These networks are crucial to extending my knowledge in areas I am already involved, and for referring me to contacts in areas where I have no prior experience. Joining an email list, emailing someone working in the field, asking colleagues for recommendations, all have been useful ways of gaining more knowledge.

Consultative Sales Training

Digital Home Phone Sales

Cable Television Sales

Broadband Internet Sales

Telecommunications

Microsoft Office

PeopleSoft

CSG

ICOMS

Kronos

Learning Management System (LMS)

Coaching

Customer Service

B2B Sales

Direct Sales

Public Speaking

Communication Skills

Curriculum Development

Adult teaching and learning techniques

Facilitation

Interest

  • Reading
    • Sales publications/books
    • Self-Help books
    • Books about training/facilitation/adult learning
    • Books by Zig Ziglar
    • IT Publications
  • Internet
  • Information Technology
  • Smartphones
  • Music
  • Movies
  • Poetry