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  • 10 years experience helping clients with needs analysis related to managing and understanding data.
  • 10 years experience in Word Processing, database / spreadsheet design, data interpretation, and presentation development.
  • Strong work ethic and professional attitude emphasizing reliability, integrity, teamwork, and the willingness to work as necessary to get the job done.
  • Experience achieving win-win outcomes with strong communication and organizational skills with an acute attention to detail
  • Comfortable managing multiple projects, technical and non-technical.
  • Efficient, organized, detail-oriented, self-starter, good analytical, follow-through, and decision-making skills.
  • Experience developing and delivering technical training to staff in a classroom setting.


Be a member of a team or to lead a team on projects where my comprehensive IT, data handling, training, and customer services experiences and skill sets can exceed expectations.

Work experience

Program Serives Technician I

Washoe County School District

  • Built partnerships with school administrators and other staff to assist in administering multiple assessments.
  • Participated in cross-functional teams of educators and administrators to design programs to improve the quality of education.
  • Prepared documentation for assisting teachers in the scanning process of assessments.
  • Provided technical support enabling the implementation of a data management system.
  • Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades/migrations, and basic maintenance for Data Management System
  • Managed customer expectations through customer service while working with clients on a daily basis for various new and on-going technical projects
  • Scope, gather data, built, and maintain department website.
May 2008Present

Data Assistant

Washoe County School District
  • Scope, plan, and prioritize multiple projects on an on-going basis, based on dependencies and changing needs.
  • Coordinate and monitors dictated report process, does proper research, and prepares final reports for publication.
  • Deliver excellence in customer service through situation analysis and timely resolve of escalating problems.
  • Data validation of student/school demographics for multiple vendors.
  • Data-mining of multiple assessment and data needs
  • Train staff members on statistical data handling software (SPSS) and interpretation of analysis output
  • Train staff on building forms in Adobe Professional
Dec 2007Present

Technology Trainer

Washoe County School District
  • Design instructional workbook materials used in training including hands-on experiences, worksheets, review games, course objectives, and agendas.
  • Manage multiple projects while working closely with different agencies to execute training programs to provide required support resources; ensuring for proper personnel, equipment, and supplies.
  • Scope, gather data, built, and maintain department website.
  • Deliver excellent customer service while working with clients on a daily basis for various technical support projects.
  • Plan, develop, and led interactive skill-building software training classes for personnel.
  • Trained staff (individually and in small groups) on Microsoft Office software.
Aug 2002May 2004

Secretary II

Washoe County School District
  • Prepared general correspondences, memorandums, reports, schedules, purchase orders and other materials from rough draft, copy, marginal notes or verbal instruction.
  • Maintained appointment calendar, schedule appointments, conferences, and meetings.
  • Checked and review a variety of data for accuracy, completeness and conformity to established standards and procedures.
  • Collected and prepare data for appropriate records and reports; compile and produce statistical information.
  • Provided training and technical support to teachers and office staff.


Jun 1998May 2005

Associate Arts

2.78 GPA


Trained a variety of professionals in groups and individually on different technology skills.
Website Building/Maintence
In depth knowledge of HTML language, as well as maintain many websites and blogs.  Knowledge of software such as Frontpage, WebStudio, CS3/CS4 WebPremium, etc.
Microsoft Office Suite Software
Comprehensive experience with MS Office (2003 & 2007) including MS Word, Excel, Access, Publisher, PowerPoint, and Outlook
Database Building/Maintence
Comprehensive experience with MS Office (2003 & 2007) including Excel and Access.  Experienced with SPSS, SQL Databases, as well as SQL Language.  Also have in depth knowledge of Data Management Systems, including IDMS and Edusoft.
Presentation Building
Comprehensive experience with MS Office (2003 & 2007) including MS Word, Excel, Access, Publisher, and PowerPoint.  Excellent with Web Ex, Camtasia and Lectora.



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