Lori De La Cruz Butler

System Support/HR Consulting/Training/Metrics and Reporting

• HR lead and liaison to IT and regions for multiple SAP applications (Systems Applications & Products).
• Facilitated communication of and resolution to systems and process issues.Project Managed tasks for key technology projects.Partnered with subject matter experts to optimize processes and systems integration. Participated in the yearly corporate audit and compliance projects.
• Projects: SAP Human Capital Management (HCM) system implementation & SAP system upgrade.
• Consulted/provided ongoing knowledge transfer on application usage.Developed and deployed training materials. Served as a train the trainer to all employees (globally).
• Developed and produced official corporate-level reports (census, personnel transactions, span & layers).

Vendor Interface

• Worked directly with the vendors for system solutions and new contracts/renewing contracts.
• Served as HR liaison to Freescale’s HR call center. Conducted agent training.
• Served as HR liaison to our payroll department and legal organization.Served on the HR Policy Committee Board.Served as HR liaison for our unemployment claims and Bureau of Labor Statistics.

• Communicated and implemented HR programs (salary planning, stock option planning, workforce reductions, performance management, workforce planning, retention plans) to managers and employees.
• Managed extensive employee and labor relations management to include educating employees and managers with Policy and Procedure, Medical and Dental, 401k and Retiree benefits.
• Facilitated retiree/employee sessions related to the new benefits program/open enrollment. Employee and retiree consultation. Actively involved in all phases of setting up the companies first “build a plan” health coverage. Conducted brainstorming sessions to develop solutions for improving employee/retiree medical services. Served as HR liaison on behalf of employees/retirees to work with our medical vendors and helping them with medical claims and appeals. Basic understanding of CPT (procedure codes) & DRG (diagnosis codes).
• Utilized well-developed problem solving and customer service skills.
• Demonstrated ability to collect data about performance at the individual, team and organizational level and design interventions to enhance performance.
• Influencing and coaching managers and employees in resolving employee relations issues.
• Developed and implemented HR policies and procedures; created and maintained employee handbook.
• Assisted in recruitment, hiring of professional staff and the internship program.
• Facilitated employee exit interviews and at times communicated improvement plans.
• COMPASS, SAP, Tigers, Kronos and Monet administrator for HR team.
• Managed travel expenses and purchasing for the HR department. Managed front desk employee walk-up traffic for HR related questions. Managed three HR executive’s calendars, phones and email.
• Multi-tasked in administrative duties: meeting planning, database management, multi-line phones, scheduling, presentations, accounts payable, accounts receivable, invoices, office management, inventory control, purchasing, facilities maintenance, document preparation.

• Demonstrated leadership in facilitation of team meetings. Supervised two account coordinators in the purchasing and equipment department.
• Motivated staff by providing environment conducive to open communication and opportunities for professional development.
• Developed the purchasing equipment department for three new food chain concepts. Managed an equipment territory that brought in $450,000.00 a month.
• Managed all new accounts.