Lori Bourque

  • 840 Shea StreetFitchburg MA

Summary

A dependable self starter accomplished in many areas and recognized for versatility.


Work History

Work History
Dec 2001 - Present

Senior Deployment Engineer

DIMENSION DATA
Framingham, MA Senior Deployment Engineer Responsibilities: Develop scripts to help streamline the deployments process until they are implemented across our global back end. Be the point of escalation for the Deployments group. Work closely with the Proactive Engineers, PM's, and SDM's to insure all levels of service are met in accordance with the customer expectation. Work directly with customers to quickly resolve any issues that may arise during a new deployment such as ping failing, SNMP failing, ACL issues, and routing issues. Work with the customers on server issues such as SNMP configuration and Sysedge install/license issues.
Dec 2000 - Dec 2001

LAN Analysts Engineer

DIMENSION DATA
Framingham, MA LAN Analysis Engineer Responsibilities: Evaluate and isolate network performance issues using various protocol analyzers. Make configuration and network design recommendations based upon the results of the network audit. Perform network audits for Dimension Data's networks. Create network maps using Visio.
Feb 2000 - Dec 2000

Senior Field Service Engineer-Installations

DATACOMM SYSTEMS
Framingham, MA Senior Field Service Engineer-Installations Responsibilities: Work as the team project engineer. Configuration and installation of Cisco routers, Nortel Network routers, and layer2/layer3 switches. Configuration and installation of DSU/CSU, TSU's and ATM devices. Configuration and installation of Sitara QOS devices.
Aug 1998 - Feb 2000

Field Service Engineer-Maintenance

DATACOMM SYSTEMS
Framingham, MA Field Service Engineer-Maintenance Responsibilities: Troubleshoot network issues and make required changes to resolve the issues. Configuration and installation of Cisco and Nortel Network Routers, hubs and smart switches.
Aug 1997 - Aug 1998

Associate Field Engineer

MAHON COMMUNICATION CORP
Hopkinton, MA Associate Field Engineer Responsibilities: Installation and configuration of Bay Network Routers, Intelligent Hubs and Switches. Evaluate and isolate network performance problems using a protocol analyzer. Remote diagnostics and telephone support of customers' network problems. Configure, install and maintain a new Novell server for the company. PC hardware and software support.
Nov 1996 - Aug 1997

Network Support Specialist

NEW ENGLAND BUSINESS SERVICES
Groton, MA Network Support Specialist Responsibilities: Support of Cisco routers and Chipcom/3Com hubs in both local and remote facilities. Perform network audits using Network General Sniff Master to insure the networks are running efficiently. Monitor and troubleshoot the global network using HP Openview. Provide backup for the Telecomm technician. Provide backup for the Townsend, MA Facility. Order, receive and install all new PC's for the Telecomm group. Install all required software on all the PC's for the Telecomm group.
Nov 1992 - Nov 1996

Network Support Specialist

NEW ENGLAND BUSINESS SERVICES
Townsend, MA Network Support Specialist Responsibilities: Setup and support all of Townsend Novell file server. Support all of the routers and hubs in Townsend. Maintain the Ccmail database. Setup new user accounts on Novell 3.12 and Unix servers. Order, receive and install all new PC's for the Townsend facility. Install and support Windows 3.1, Windows 95 and Lotus SmartSuite. Complete support of all the hardware and software for the D2P, Auto proof and Interactive Proofing departments both local and remote. Setup and support for the PCFII check presses both local and remote. Work with the Composition programmers in the testing and installation of new D2P and Interactive Proofing revisions. Work closely with various groups in Groton, MA on new system installs, problem resolution, data communication issues and special request.
Jan 1989 - Nov 1992

Technician

NEW ENGLAND BUSINESS SERVICES

Groton, MA PC/Data Technician Responsibilities: Ordered, received, and installed all new PC's. Handled all hardware and software issues. Replaced defective terminals and worked with outside vendors in having them repaired. Maintained, documented, and troubleshot data communications lines between facilities. Worked with various groups within the organization setting up specialty applications for the end users.

Education

Education
1979 - 1983

Leominster Vocational High School

Computer Technology