Loraini Railiku Tawake-Marayawa

  • Suva
Loraini Railiku Tawake-Marayawa


  • To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
  • To work for a company that values people as important assets for success and growth. 
  • To learn and gain experience from my superiors and colleagues by adding value to the organization.
  • To pro-actively seek change and challenges in order to self develop and remain dynamic

Work History

Work History
Jun 2015 - Present

Customer Interaction Agent - Energy Deal Campaign

Packleader Pacific

An energetic ,passionate and results driven sales professional in the Telemarketing Telecommunications Sector. Reliable and dependent and one that can adhere to the company dynamic structure. A team player and self motivated person with interpersonal skills.

Helping Australians get a cheaper energy bill through the retailers we have as an Energy broker.

My daily tasks are:

  • Answer Outbound and Inbound Calls
  • Determine customers eligibility by comparing product information
  • Manage and resolve customer queries
  • Provide customers with products
  • Enter complete and accurate customers information into Systems
  • Identify and escalate priority issues
  • Clear use and understanding of  "call dis-positioning"
  • Follow up customers calls where necessary
  • Complete call logs
  • Exceed and achieve sales targets
  • Maintains and improves quality results
  • Accomplish organizational mission
  • Build good rapport with existing and new customers
  • Build resilient call backs
  • Enable to call customers and correct any errors mentioned on calls.

Mar 2004 - Jul 2014

Retail Sales Consultant

Vodafone Fiji Limited

While many find telecommunications a difficult industry to work in, I love the challenges that it poses and its dynamic nature. I find that a challenging fast paced environment is the best to work in where you keep having the unexpected thrown at you and I keep meeting the challenge. It brings out the best in me.  I find that the best way to know your team and achieve goals and targets and motivate my team is to be there with my team on the ground and getting to know the rhythm and beat of my store/ department. I am not one to sit on my chair and dictate terms. I will be there as part of the team.

Over the past ten years I have learnt a lot from this company both theory and practically. My daily tasks are:

* Providing excellent customer services to both internal and external customers.

* To ensure that proper administration is followed and fully complying with company process and procedures. This includes, banking, auditing, receipting, stock take and stock level.

* Provide high level administrative support and services to the Shop Manager and Retail Manager respectively.

*Manage a shop, including performing appraisal and training needs.

* Market, prospect and qualify sale of voice and data products

* Provide first level support to customers both voice and data products

* Time Management

* Ability to maintain confidentiality

* Make sound decisions and judgement on a daily basis with customers.

* Ability to meet deadlines whilst managing competing priorities and workloads.

* Provide decision support, guidance and training to shop staffs.

* Identifying areas of improvements in the processes and procedures within the department.

* Labour Management Corporation Committee Rep

Mar 2004 - Jul 2014

Retail Sales Consultant

Vodafone Fiji Limited

* Joined the company on the 19th March 2004 as a Temp based with a Dealer Shop (Courts Homecentres - Rodwell Road).

* On April 1st 2005 got promoted and transferred to Lautoka as Acting Shop Manager

* In October 2006 got promoted to Shop Manager - Nadi

* On 15th January 2007 had change in job responsibility, - I relinquish my position from Shop Manager to Retail Consultant.

* On 29th January 2007, transferred from Nadi to Lautoka as a Retail Sales Consultant

* In November 2009, transferred to Nadi Shop as Retail Sales Consultant

* On 1st May, 2010, transferred to MHCC  as a Retail Consultant

*On 1st September 2010, transferred to Triangle Shop as a Retail Consultant till 15th July 2014.


Nov 2005 - Nov 2005

Certificate in Managing People

Training & Productivity Authority of Fiji
Sep 2005 - Sep 2005

Certificate in Merchandising

Training & Productivity Authority of Fiji
Sep 2005 - Sep 2005

Certificate in Strategic Selling

Training & Productivity Authority of Fiji
Sep 2002 - Mar 2003

Business in Human Resources Management

Central Queensland University - FIC

Still ongoing.

Completed  seven units:

*Principles of Economics

*Understanding Tourism

*Foundations of Business Computing


*Human Resources in Organisations

*Human Resources Development

*Organisational Behaviour

Mar 2002 - Aug 2002


Central Queensland University - FIC

Completed Certificate II, III, IV

Jan 1997 - Dec 2001

Gospel High School

Completed FSLC and FJC

Completed Form 1-6


Watching Movies, Listening to music, Reading, Traveling and Meeting new people.



Driving License

Group 2. Automatic Driving Only

Customer Service

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Account Management

is responsible for the day-to-day management of a particular customer's account with the business. Provides customer support, up selling, technical assistance and general relationship management.

Team Leadership

Managed a team of more than five together with the shop operations and making sure its process and procedures are adhered.

Accpac & Orion POS

Used on a daily basis for all products sold.
Reprints of transactions
Stock take management
Serial Number Checks

Report Writing

Writing documents describing findings done by an individual or as a group. Usually a report that explains, justifies and recommend a policy - a Project Initiation Brief.



Nilesh Singh

Retail Manager Vodafone Fiji Limited nilesh.singh@vodafone.com (679) 9998 101

Elenoa Biukoto

Director Finance Vodafone Fiji Limited elenoa.biukoto@vodafone.com (679) 9998 158

Avichal Prasad

Manager Sales and Dealers  Vodafone Fiji Limited avichal.prasad@vodafone.com (679) 9998 345