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Administration, Customer Service and Sales Professional

Summary

Highly efficient Administration, Customer Service and Sales Professional in experience with a wide range of administration functions, staff management and operational oversight to ensure exemplary customer service. 

  • Direct wide range of office procedures including administration, bookkeeping, customer services and special projects.
  • Exceptional interpersonal and leadership skills with the ability to build positive and productive sales outcomes. 
  • Leverage outstanding organizational and analytical skills to evaluate and revise administrative processes and improve efficiency and accuracy.

Objective

  • To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
  • To work for a company that values people as important assets for success and growth. 
  • To learn and gain experience from my superiors and colleagues by adding value to the organization.
  • To pro-actively seek change and challenges in order to self develop and remain dynamic

Work experience

October 2015Present

Sales Consultant

Wyndham Vacation Resorts - Denarau Island

The Company is responsible for the sale of holiday credits for and on behalf of the scheme. As a sales consultant, I am responsible for selling the holiday credits, which are securities as defined in the Corporations Law. The holiday credits are sold in strict compliance with the registered Product Disclosure Statement and other rules required by Corporation Law. 

Key Achievements:

  • Responsible for consistent and accurate sales presentations to guests, to achieve defined sales targets, and external and internal customer satisfaction. 
  • Effectively deliver required sales targets
  • Follow the company's sales presentation guidelines, the Ten Steps of the Sale" to present consistently and accurately
  • Represent the Company in an ethical, moral and professional manner
  • Maintain and update as required all sales information and materials used for presentations
  • Be an active participant in sales and training meetings
  • Call or write to guests within three days of their becoming new Owners
  • Set and review performance goals weekly, monthly and year to date
  • Fully observe and remain compliant at all times with Company policies and procedures
  • Adhere to industry and Company best practices
  • Observe all health and safety guidelines and procedures
  • Ensure currency with required government licenses, certification, qualification, work permits etc
  • Strong customer service and integrity values
  • Ability to present the product to guests within the Company requirements
  • Ability to apply sales techniques and skills to achieve successful outcomes
  • High level of resilience and emotional intelligence
  • Positive and enthusiastic attitude
  • Excellent communication skills and listening skills
  • Works independently, as well as, a team player
  • Problem solving and negotiating ability
  • Presents as a professional role model

Jun 2015October 2015

Customer Interaction Agent - Energy Deal Campaign

Packleader Pacific

An energetic ,passionate and results driven sales professional in the Telemarketing Telecommunications Sector. Reliable and dependent and one that can adhere to the company dynamic structure. A team player and self motivated person with interpersonal skills.

Helping Australians get a cheaper energy bill through the retailers we have as an Energy broker.

Key Achievements: 

  • Answer Outbound and Inbound Calls
  • Determine customers eligibility by comparing product information
  • Manage and resolve customer queries
  • Provide customers with products
  • Enter complete and accurate customers information into Systems
  • Identify and escalate priority issues
  • Clear use and understanding of  "call dis-positioning"
  • Follow up customers calls where necessary
  • Complete call logs
  • Exceed and achieve sales targets
  • Maintains and improves quality results
  • Accomplish organizational mission
  • Build good rapport with existing and new customers
  • Build resilient call backs
  • Enable to call customers and correct any errors mentioned on calls.

Mar 2004Jul 2014

Retail Sales Consultant

Vodafone Fiji Limited

While many find telecommunications a difficult industry to work in, I love the challenges that it poses and its dynamic nature. I find that a challenging fast paced environment is the best to work in where you keep having the unexpected thrown at you and I keep meeting the challenge. It brings out the best in me.  I find that the best way to know your team and achieve goals and targets and motivate my team is to be there with my team on the ground and getting to know the rhythm and beat of my store/ department. I am not one to sit on my chair and dictate terms. I will be there as part of the team.

  •  Joined the company on the 19th March 2004 as a Temp based with a Dealer Shop (Courts Homecentres - Rodwell Road).
  •  On April 1st 2005 got promoted and transferred to Lautoka as Acting Shop Manager
  • In October 2006 got promoted to Shop Manager - Nadi
  • On 15th January 2007 had change in job responsibility, - I relinquish my position from Shop Manager to Retail Consultant.
  •  On 29th January 2007, transferred from Nadi to Lautoka as a Retail Sales Consultant
  •  In November 2009, transferred to Nadi Shop as Retail Sales Consultant
  •  On 1st May, 2010, transferred to MHCC  as a Retail Consultant
  • On 1st September 2010, transferred to Triangle Shop as a Retail Consultant till 15th July 2014.

Over the past ten years I have learnt a lot from this company both theory and practically. 

Key Achievements:

  •  Providing excellent customer services to both internal and external customers.
  • To ensure that proper administration is followed and fully complying with company process and procedures. This includes, banking, auditing, receipting, stock take and stock level.
  • Provide high level administrative support and services to the Shop Manager and Retail Manager respectively.
  • Manage a shop, including performing appraisal and training needs.
  •  Market, prospect and qualify sale of voice and data products
  •  Provide first level support to customers both voice and data products
  •  Time Management
  •  Ability to maintain confidentiality
  •  Make sound decisions and judgement on a daily basis with customers.
  •  Ability to meet deadlines whilst managing competing priorities and workloads.
  •  Provide decision support, guidance and training to shop staffs.
  • Identifying areas of improvements in the processes and procedures within the department.
  •  Labour Management Corporation Committee Rep

Education

Nov 2005Nov 2005

Certificate in Managing People

Training & Productivity Authority of Fiji
Sep 2005Sep 2005

Certificate in Strategic Selling

Training & Productivity Authority of Fiji
Sep 2005Sep 2005

Certificate in Merchandising

Training & Productivity Authority of Fiji
Sep 2002Mar 2003

Business in Human Resources Management

Central Queensland University - FIC

Completed  seven units:

*Principles of Economics

*Understanding Tourism

*Foundations of Business Computing

*Microeconomics

*Human Resources in Organisations

*Human Resources Development

*Organisational Behaviour

Mar 2002Aug 2002

Certificate

Central Queensland University - FIC

Completed Certificate II, III, IV

Jan 1997Dec 2001

Gospel High School

Completed FSLC and FJC

Completed Form 1-6

Interest

Watching Movies, Listening to music, Reading, Traveling and Meeting new people.