Customer Interaction Agent - Energy Deal Campaign
An energetic ,passionate and results driven sales professional in the Telemarketing Telecommunications Sector. Reliable and dependent and one that can adhere to the company dynamic structure. A team player and self motivated person with interpersonal skills.
Helping Australians get a cheaper energy bill through the retailers we have as an Energy broker.
My daily tasks are:
- Answer Outbound and Inbound Calls
- Determine customers eligibility by comparing product information
- Manage and resolve customer queries
- Provide customers with products
- Enter complete and accurate customers information into Systems
- Identify and escalate priority issues
- Clear use and understanding of "call dis-positioning"
- Follow up customers calls where necessary
- Complete call logs
- Exceed and achieve sales targets
- Maintains and improves quality results
- Accomplish organizational mission
- Build good rapport with existing and new customers
- Build resilient call backs
- Enable to call customers and correct any errors mentioned on calls.