Lorato Mekgoe

Lorato Mekgoe

SARS south african revenue services:contact center agent


  • Living and working with other people, in multicultural environment positions where communication is important and situations where team work is essential.
  • Co-ordination and administration of people,projects and budgets: in voluntary work for example culture,sports and at home.

Text Section

Please find attached my CV which I forward to you in good faith and in antcipation of obtaining suitable employment related to my career spectrum.



computer skills

  IT : Excel :              (Spreadsheet,calculations and entering database information) Word  :            ( Letter,memos,mail merge and normal typing) PowerPoint  : (Preparing presentations)   Office support ,clerical and admin related duties Typing speed,accuracy,attention to details and good spelling Professional telephonic manner  


  • To develop and expand my skills and knowledge in marketing industry by gaining   practical experience in an organization that offers career development opportunities
  •   To become part of a team where I will be valued and able to provide high quality customer service
  •  Management first level and above
  • Willing to learn new things and travel
  •  Long happy career with the organization


Jan 2008 - Dec 2009

Diploma In BA Marketing MAnagement

Pc training &business College

Date: 2008-2009

Institution: PC Training and Business College

Subject completed: Marketing management

                                    Public Relations

                                    Business Communication

                                    Business Law

                                    Business Management

                                    Statistics Management

                                    Industrial Psychology             

                                    Total quality Management 


                                    End User computing

Qualifications: Diploma in Marketing Management

Jan 2007 - Jun 2007

Matric (N3)

south and west college

Subject Completed:

  • English
  • Afrikaans
  • Biology
  • Geography
  • Computer Practice
  • Office Practice
  • Home Economics

Work experience

Work experience

Contact Center

SARS south african revenue services
  • Administration of the TAA

  • First line contact for telephonic engagement with taxpayer.
  • Telephonic resolution of taxpayer enquries.
  • Assisting with efiling queries
  • telephonic taxpayer service.


Jun 2013 - Feb 2014

HR Assistant/Accounts Assistant

Brelko Conveyor Products
  • Reconciling of supplier statements.
  • Resolving of supplier's accounts queries.
  • Daily payments COD.
  • Gross payments -client application to sell currency.
  • Overseas payment by using the global outward payment form.
  • Opening the new accounts for the supplier.
  • Pastel-cash load the payment onto pastel.
  • View the detailed ledger from pastel to assess supplier's accounts.
  • Concille the monthly report for creditors.
  • Load wages onto pastel.
  • Salaries payments.
  • Commissions payments.
  • Garnish payments.
  • Filing of leave sheets into the personal files.
  • filing the control sheets for service technician into the personal files.
  • Manager's filing.
  • scanning of VAT paper work onto the ACC drive.
  • Switch board relief.
  • Contacting the companies for their updated BEE certificate.
Nov 2012 - Jun 2013

Debt collector for City Of Johannesburg

Madhlopa Incoporated Attorneys
  • Access to SAP (ISU)
  • Access to Excalibur System
  • Updating records of debtors
  • Tracking down debtors
  • Containing debtors Via telephone or  by using Section 129 letter of Demand
  • Listening carefully to the situations and issues related to debtors
  • Negotiating payment plans
  • Performing administrative duties
  • Preparing debtor statements
  • Assisting debtor with signing the AOD (Acknowledgement of Debt)
Jan 2010 - Oct 2012

Personal assistant/Campus Administrator

Pc training &business College
  • Personal Assistant to campus manager
  • Maintaining diary
  • Collect and open mail addressed to the manager
  • Take and relay accurate,timely messages from telephone callers and answer quires where possible
  • Capturing of application forms for new students
  • Data entry on information processing
  • Organize and venues for meetings
  • Minutes taking/typing of reports
  • Welcoming clients and customer services
  • Placing of important information on various notice boards
  • Carry out reception duties such as receiving and welcoming clients and candidates as well as some switchboard relief
  • Office support ,Clerical and Admin related duties
  • Typing Speed,accuracy,attention to detail and good spelling
  • Human resource filling
  • Updating Staff detail and staff recon
  • Ordering of stationery
  • Monitoring staff attendance
  • Undertake any other duties as requested by the manager.
Nov 2008 - Sep 2009

Beuty Therapy

fabulous touch
  • Cosmetic make-up: applying cosmetics to the face, tanning treatments, face and body painting,    henna skin decoration.
  • Facials: cleansing, massaging and toning the skin.
  •   Eyelash and eyebrow coloring, shaping and eyelash peering.
  •   Manicure and Pedicure.
  •  Body Treatments - such as massage, this may include aromatherapy.
  •  Nail treatments - Nail extensions and nail art heat treatments: sauna, steam and UV tanning.