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Lorato Mekgoe

SARS south african revenue services:contact center agent

Interest

  • Living and working with other people, in multicultural environment positions where communication is important and situations where team work is essential.
  • Co-ordination and administration of people,projects and budgets: in voluntary work for example culture,sports and at home.

Text Section

Please find attached my CV which I forward to you in good faith and in antcipation of obtaining suitable employment related to my career spectrum.

Skills

computer skills
  IT : Excel :              (Spreadsheet,calculations and entering database information) Word  :            ( Letter,memos,mail merge and normal typing) PowerPoint  : (Preparing presentations)   Office support ,clerical and admin related duties Typing speed,accuracy,attention to details and good spelling Professional telephonic manner  

References

Mahloko Sello (SARS)

Operational Manager 061 901 7252

Cindy Mafokoane 083 955 2935

Opereational Manager

kevin Reddy

Manager Brelko conveyor products 074 373 8738

Mmabatho Seremane

Sylvia Tladi

Patrick Mongwe

Portfolio

Portfolio

Objective

  • To develop and expand my skills and knowledge in marketing industry by gaining   practical experience in an organization that offers career development opportunities
  •   To become part of a team where I will be valued and able to provide high quality customer service
  •  Management first level and above
  • Willing to learn new things and travel
  •  Long happy career with the organization

Education

Jan 2008Dec 2009

Diploma In BA Marketing MAnagement

Pc training &business College

Date: 2008-2009

Institution: PC Training and Business College

Subject completed: Marketing management

                                    Public Relations

                                    Business Communication

                                    Business Law

                                    Business Management

                                    Statistics Management

                                    Industrial Psychology             

                                    Total quality Management 

                                    Accounting

                                    End User computing

Qualifications: Diploma in Marketing Management

Jan 2007Jun 2007

Matric (N3)

south and west college

Subject Completed:

  • English
  • Afrikaans
  • Biology
  • Geography
  • Computer Practice
  • Office Practice
  • Home Economics

Work experience

2015

Contact Center

SARS south african revenue services
  • Administration of the TAA

  • Income Tax
  • First line contact for telephonic engagement with taxpayer.
  • Telephonic resolution of taxpayer enquries.
  • Assisting with efiling queries
  • telephonic taxpayer service.

.

Jun 2013Feb 2014

HR Assistant/Accounts Assistant

Brelko Conveyor Products
  • Reconciling of supplier statements.
  • Resolving of supplier's accounts queries.
  • Daily payments COD.
  • Gross payments -client application to sell currency.
  • Overseas payment by using the global outward payment form.
  • Opening the new accounts for the supplier.
  • Pastel-cash load the payment onto pastel.
  • View the detailed ledger from pastel to assess supplier's accounts.
  • Concille the monthly report for creditors.
  • Load wages onto pastel.
  • Salaries payments.
  • Commissions payments.
  • Garnish payments.
  • Filing of leave sheets into the personal files.
  • filing the control sheets for service technician into the personal files.
  • Manager's filing.
  • scanning of VAT paper work onto the ACC drive.
  • Switch board relief.
  • Contacting the companies for their updated BEE certificate.
Nov 2012Jun 2013

Debt collector for City Of Johannesburg

Madhlopa Incoporated Attorneys
  • Access to SAP (ISU)
  • Access to Excalibur System
  • Updating records of debtors
  • Tracking down debtors
  • Containing debtors Via telephone or  by using Section 129 letter of Demand
  • Listening carefully to the situations and issues related to debtors
  • Negotiating payment plans
  • Performing administrative duties
  • Preparing debtor statements
  • Assisting debtor with signing the AOD (Acknowledgement of Debt)
Jan 2010Oct 2012

Personal assistant/Campus Administrator

Pc training &business College
  • Personal Assistant to campus manager
  • Maintaining diary
  • Collect and open mail addressed to the manager
  • Take and relay accurate,timely messages from telephone callers and answer quires where possible
  • Capturing of application forms for new students
  • Data entry on information processing
  • Organize and venues for meetings
  • Minutes taking/typing of reports
  • Welcoming clients and customer services
  • Placing of important information on various notice boards
  • Carry out reception duties such as receiving and welcoming clients and candidates as well as some switchboard relief
  • Office support ,Clerical and Admin related duties
  • Typing Speed,accuracy,attention to detail and good spelling
  • Human resource filling
  • Updating Staff detail and staff recon
  • Ordering of stationery
  • Monitoring staff attendance
  • Undertake any other duties as requested by the manager.
Nov 2008Sep 2009

Beuty Therapy

fabulous touch
  • Cosmetic make-up: applying cosmetics to the face, tanning treatments, face and body painting,    henna skin decoration.
  • Facials: cleansing, massaging and toning the skin.
  •   Eyelash and eyebrow coloring, shaping and eyelash peering.
  •   Manicure and Pedicure.
  •  Body Treatments - such as massage, this may include aromatherapy.
  •  Nail treatments - Nail extensions and nail art heat treatments: sauna, steam and UV tanning.