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I am highly motivated, dedicated, reliable, and hardworking IT professional with knowledge and skills in installing and configuring computer hardware and software systems. Familiar with all major aspects of routing and switching, including LAN, WAN, wireless, and dial access services for small and medium sized networks. Knowledgeable in managing and configuring Windows Server 2008 R2 Server, Active Directory environment, and Network Infrastructure. I am technically adept in operating various equipment, and capable of resolving software and hardware issues.

With my relevant experience coupled with my strong desire to pursue a career in IT, I am keen to secure a help desk or IT support role to utilize strong technical and problem solving skills. I am willing to attend further technical training to ensure success in this role.


Strong knowledge and understanding of IT support and networking operations  

  • Graduate of Diploma in Advanced Network Engineering Level 7 with broad knowledge in installation, deployment, supporting, and troubleshooting Windows 7 workstation operating system.
  • Experienced working as a team member on an internal IT development project, which provided knowledge and skills in IT security, wireless networking technologies, managing and configuring all aspects of a Windows Server 2008 R2 Server, Active Directory environment, and Network Infrastructure.
  • Capable of building scalable switched and routed computer network; familiar with all major aspects of routing and switching to install, configure, and operate LAN, WAN, wireless, and dial access services for small and medium sized networks.


Exceptional analytical and problem solving skills

  • Display strong analytical skills with ability to research and assist in finding solutions to resolve IT issues.
  • Able to quickly learn new technologies, configuration, and other complex IT processes.


Highly developed communication skills with ability to develop and maintain strong professional relationships

  • Demonstrate fluency both in verbal and written English.
  • Effectively establish rapport and work closely with peers, immediate supervisors, and other contacts with diverse cultural backgrounds.


Jul 2014Present

Kitchen Hand

MEKONG BABY RESTAURANT, Ponsonby Road, Ponsonby,Auckland 1011
  • Assist with the smooth day-to-day running of the kitchen, such as helping the chefs prepare and store food, clearing up, tidying, and washing utensils and dishes.
  • Ensure excellent food hygiene and safety practice is observed in the entire kitchen area.
  • Maintain and ensure all sinks are kept clean and free from grease and food debris.
  • Perform other duties, including kitchen cleaning chemical deliveries, sorting and disposing rubbish, and recycling.
Nov 2013Mar 2014

Kitchen Hand

  • Assisted in preparing and serving food.
  • Maintained the cleanliness of the kitchen area.
  • Washed dishes and ensured health and safety work environment.
Feb 2013Feb 2013

Student Mentor

Auckland University of Technology (AUT) 
  • Provided guidance to a group of new students at the beginning of the semester.
  • Explained how to relate well to all kinds of people and helped them strengthen communication skills.


Sep 2013Oct 2014

Diploma in Advanced Network Engineering Level 7 

Courses completed:

  • Microsoft Certified Solutions Associate (MCSA): Configuring Windows 7 and Desktop Support Technician
  • Computer TIA: Project+ and Security+
  • Certified Wireless Technology Specialist (CWTS)
  • MCSA: Windows Server 2008 (Active Directory, Network Infrastructure, Server Administrator)
  • Group Development Project
  • Microsoft Certified Technology Specialist (MCTS): Configuring Exchange Server
  • Certified Cisco Network Associate (CCNA): Routing and Switching



Developed the system proposal for a computerised information system for Fitbods Health and Fitness Gymnasium to improve the growth of the business. Performed research on the web solution, and completed the introduction part of the project as well as the detailed breakdown for one of the recommended solutions that included data-flow diagrams.



Speaks fluent English and Vietnamese



Student Member, Institute of IT Professionals New Zealand, 2013 – Current



Achieved the “Student of a month” prize from Computer Power Plus for completing the course ahead of schedule 



Travelling, volunteering, and photographing


Shiromi Jayawardena, Instructor, Computer Power Plus, Phone: +64 9 916 6640, Email: [email protected]


Student Ambassadors, Auckland University of Technology (AUT), Phone: +64 9 921 9913, Email: [email protected]