Lokesh Raj

Lokesh Raj

Work History

Work History

Business Manager

Aptech limited

ØResponsible for soft skills business in South Zone.

ØConducting Training sessions on Communication skills, Customer Delight, Customer sensitivity, Profitable Negotiations, Successful Business Presentations and Train the Trainer etc.

ØHandling clients like Honeywell, Digital, iSeva, SAP Labs etc.

ØHave excellent rapport within the HR circle of leading organisations of various verticals.

ØConducted training programs for Maruti Udyog Limited / Electrolux Kelvinator etc with excellent feedback.

ØCertified as a Trainer


üLaunched Aptech Plus in India – a division catering to Schools across the country.

üHandled a team of 12 ABH’s across 12 regional offices.

üSpearheaded countrywide operations for School Project.

üExcellent word of mouth and quality delivery at all locations.

ü51 premium schools successfully launched and are operational countrywide.

üEvolved a new model and designed promotional cum support material for schools.

üMapped 2750 schools against a target of 1000 schools.

üOrganised ‘CSI APTECH National Software Talent Search contest for schools’ contest - held where 2 teams qualified to represent India at SEARCC competition at Manila, Philippines.

Was also handling co-branding and Alliances with leading organisations to bring value added services to the existing students and network partners. Developed tie-ups with clients like Standard Chartered Bank, Allen Solly, and Nike etc.


JOB PROFILE: Zonal Operations, Network Management and Product Management.

(Handling Gujarat, Maharashtra and Madhya Pradesh)

üWas responsible for overall management of Zonal operations through regions across the country.

üOverall responsibility for achieving profitability through network centres.


üLaunched (signed up) centers in Gujarat and re - launched 3 centres in Madhya Pradesh.

Negotiated with BP’s in West Zone as Company decided to close Apex operations


üNetwork expansion (Signed up centres with zero advertising)

üGenerated business through the channel

üBuilding & Leading a team for achieving objectives (all support to franchisee operation, sales, revenue & profit)

üPlanning /Budgeting

üProduct improvement to meet changing market needs

üIdentifying training for Business Partners & Centre Staff

üDeveloping long range & competitive strategy for the products & business

üConducting Seminars and Workshops.

üHandled Marketing of the courses at the centers.

üHandled academics and deskilling of the courses to the mentors.

üResponsible for placements - students were placed in the most prestigious organizations like ABN AMRO Bank, GE, and Bajaj India etc.


üMultiple centres signed up. Excellent contacts with Bureaucrats, Corporate and Academic sect.

üBuilding up the team & systems to be customer responsive & give extensive support to business partners to maximize the business.

üReceived an appreciation letter from the Executive Director and an Incentive for outstanding performance and excellence for establishing Apex as a brand in Central India.

Sr. Manager Resourcing


ØHeading a team of 15 recruiters and an outstation team for events across the country with zero attrition.

ØManage resource allocation to practices, requisition log, requisition list.

ØHold weekly calls on resource allocation/Billing status/Bench etc.

ØManage regular allocations, Bench analysis & plan of action.

ØInterface with readiness team on skills training.

ØInterface and support for the Staff Augmentation Initiative.

ØHead count reconciliation between systems (CC, new joiners, terminations, titles etc ).

ØMaintaining Vendor relations.

ØSourcing and deployment .


üConsistent in maintaining zero attrition .

Sr. Manager Recruitment ( West & South ) India

Convergys India Services

Heading Recruitments forBangalore , Mumbai ,Pune Regions.

ØStrategizing, cost benefit analysis, Managing costs and controlling advertising budgets.

ØManage resource allocation to practices, requisition log, requisition list.

ØLead a team of 38 Recruitment Officers/Senior Recruitment officers and 3 Recruitment Managers and 4 back-ends to ensure that the target set for the month is achieved.

ØResponsible for support hiring after the approved job requisitions within the stipulated time frame. A separate team reports into me for South and West.

ØResponsible for delivering ramps as per the ramp plan for hiring Customer Care and Technical Support Officers.

ØTarget for the month is over 550 - 800 CCO and TSOs.

ØResponsible for the walk-in interviews held at the office.

ØHave traveled to all the places in Southern and Western India to build recruitment channels and set up Mini Metro hiring set up where English speaking population was more.

ØResponsible to train and work closely with vendors to ensure more people are recruited.

ØPrepare the hiring plan for the target number every month.

ØKey role to enhance/promote employee referral scheme.

ØVendor calibration/development.


üHavebeen successfully closing high end targets of 500-800 agents per month with pre definedSLA’s.

üSuccessful in building up the positive brand image of the organization in the market.

üSuccessful in maintaing track record 100% ramp fill ratio for South& West zone recruitments.

üEmphasised and trained the teamon internal recruiting for various support level positions to maintain theCPH.

üExcellent rapport with external agencies (Bangalore & Mumbai) & internal operation teamsfor immediate closures.

Nov 2007 - Present


Excelsior Technologies

Excelsior Technologies, Bangalore as Director (Staffing solution, Corporate Training & Background verifications Process)

ØStrategy & Execution: Formulate, decode, deploy and execute corporate strategy in HRD & Marketing functions. Conceptualizing and implementing corporate/group human capital policy and metrics to provide differentiation through productivity. Execution of end-to-end HRD/OD function viz. compliance, payroll, taxation, manpower planning, recruitment, development & training, performance management, job evaluation, benchmarking and rewards & incentives for about 200 employees in India.

ØCompliance: Ensuring full legal compliance with regards to Employment of Staff

ØPayroll: Designing and executing an optimized payroll structure always ensuring statutory compliance to laws regarding TDS, FBT, PF, Gratuity, Income Tax, Exemptions, PT etc.

ØRecruitment: Planning and recruiting manpower to optimize cost, quality and quantity of manpower at any given time.

ØTraining and Development: basis competency gaps at the time of recruitment, appraisals or promotions.

ØPerformance Management: Managing Performance of existing employees through an objective, measurable system linked to rewards through periodic appraisals. Implemented advanced PMS, Competency mapping applications and OD restructuring initiatives in the HRD role.

ØCompile and present Management accounts and MIS for Management & Business audits.

ØLaunched Process improvement methodologies like Six-Sigma & corporate initiatives like drawing up Balanced Scorecard Metrics to continually align gaps between strategy and execution. Redesign processes, where necessary, to leverage process efficiency and the resultant productivity gains as competitive differentiators.


üEnsured right resource with due diligence to time, cost and quality, which also coincided with high attrition in the Indian market due to the high growth in the Indian economy.

Apr 2007 - Nov 2007

Manager Recruitment

AXA Business Services

Heading Recruitments for all the B.U’s of AXA Bangalore.

ØPreparing staffing plans for the operating companies.

ØHiring for BAU’s and migrations within given SLA’s.

ØManaging the sourcing mix.

ØManage and facilitating smooth functioning of team in hiring.

ØCreating smooth learning environment by involving team in side jacking, training on processes, internal and external training programs.

ØPolicy reviews and setting up the recruitment mechanism.

ØPart of the core team for doubling the production capacity and increase seat utilization.

ØSpearheading the special squad team to increase employee referrals and currently at a whopping 54%.

ØLow cost model to manage costs.

ØSet up the complete vendor strategy and a network for the Actuaries, Business Intelligence, Linguistics and Analytics.

ØSet up Campus Plan till 2008. Successful with top 3 colleges and increased offer to joining ratio.

ØIJP – heading the internal recruitment model – have set up the Lead and the smooth functioning of assessment centers.

ØAVP and above hiring.

ØManaging extensive search through job portals, postings and hiring through portals.

ØSet up MIS / SAP generated letters and a robust recruitment model.

ØWorked around the RISK Management and high pot areas to safeguard the recruitment practices and to arrest internal and external frauds.

ØConsistently exceeded targets.

ØFoster strong relationships with business units and strived to exceed customer’s expectations. Met SLA’s won appreciations from the operations, training and the HR operations Teams.

ØAligned ONE RECRUITMENT TEAM across Bangalore and Pune centers.

Mar 2003 - Sep 2004

Regional Head - Resourcing

NIIT limited

ØResponsible for contract, contract-hire & fulltime placements of IT professionals for clients. Extensively used Internet job boards (Dice.com, Monster.com, hotjobs.com, Headhunters etc.), direct phone sourcing, networking, referrals and expanded Internet sourcing to fill staffing need of clients.

ØAs Regional Head responsible for the full hiring cycle, including sourcing; pre-screening; conducting personal interviews; coordinating technical/managerial interviews; checking references; negotiating compensation packages; and performing new hire orientations.

ØDeveloped third-party vendor network, as well as the implementation of new recruiting processes.

ØAccount Manager for Key corporate accounts and interacted with hiring managers on open/new requisitions. Key Accounts handled included but were not limited to Infosys, Wipro, iflex, Mphasis etc.

ØCalled on new and existing clients/Vendors to determine needs, build relationships, and create business opportunities. Tele sales to develop new clients and associates.

ØSome areas of expertise include Systems, Programming, ERP-SAP, Oracle apps, Peoplesoft, .NET, Java technologies, Change Management SCM, QA Engineers, etc.

ØResponsible for all aspects of account development, negotiating rates for temporary, temp to perm, recruited and placed contract staff, understanding of staffing industry, competitor analysis & market research.

ØMentored over 1500 students other colleagues and recruiters and managed day-to-day staffing operations. Also trained junior recruiters in advanced Internet search techniques.

ØDeveloped offshore recruiting process to maximize quality of resumes and expand work areas. Coordinated with offshore team on day-to-day basis for requisitions and placement of available bench.

ØDesigned and conducted training modules on Interview Handling Skills, Resume Building, and Personality Development. A copy of this material is hosted on the website.

ACHIEVMENTS :Developed 15 major accounts, worked on end to end solutions for the launch of the new product, Organised IT resurgence seminars with the help of Top Corporates addressing the gathering, Received an appreciation letter and a trip to Katmandu for achieving Rs. 1 crore of billing/collection from Msource (recruit, hire and train and train model). Conferred the Champ award for the above.

Feb 2003 - Feb 2004

Associate Consultant

Turning Point Training and Assessment systems

ØBusiness Development and Training.

ØHandling Call Centres and other Major accounts.

ØEnsuring Quality Implementation Process.

ØAssisted Senior Trainers in Outbound.

Have an excellent rapport with the HR circles in Bangalore




University of Bombay




  ü  Greatly successful in creating and ascertaining competence of processes. ü  Track record of process management, people management and eye for details. ü  Capable of managing heavy workload focused on deadlines giving strong attention to minutiae. ü  Possess the ability to prioritize, with a good sense of judgment and display aptitude for accurate decision making. Good command and can speak fluent English, Hindi, Gujarati, and Urdu and comfortable with Bengali, Punjabi and Marathi as a language.   


Reading, Counseling, Playing Mouth organ, Music & Sports (Chess, Swimming and Badminton)


óB.sc Statistics with 17 years of total work experience in HRD, Marketing, Business Development, functions across verticals of Sales, I.T, and I.T.E.S industries. Have extensive experience in strategising and executing of HRD (recruiting& training) functions.

My last corporate assignment was for heading the recruitment and staffing at AXA BUSINESS SERVICES as the RECRUITMENT MANAGER (AVP) overseeing the Bangalore Operations.

Prior to this I was the Senior Manager – Recruitment for the South and West (handling Malad, Thane, Pune and Bangalore) responsible for hiring across functions to the tune of 8000+ annually at Convergys.

After a decade of rich exposure in the IT sector, working with IT training giants viz, Datapro, Aptech and NIIT, I took up an assignment with an Aditya Birla Group Company in the ITES/BPO sector and was heading resourcing at Transworks as Senior Manager – Resourcing at Bangalore.

The assignments in the IT domain were as a Regional Head – South Zone with NIIT Limited, in the recruitment space. It also involved monitoring a team of Mentors to monitor performance of students doing their professional practice at multiple corporates.

I also have Zonal exposure of launching the Apex Brand for the West Zone in India handling Gujarat, Maharashtra and Madhya Pradesh. I was heading countrywide operations handling 12 regions and a team of 24 managers across locations and have launched School Projects for Aptech Limited.

During my stint with Aptech and Turning Point I have been into training as a profession, for 2 years, addressing both behavioral and functional training needs for various organizations. I have been instrumental in conducting sales training programs for Maruti Udyog Large Dealer network in Ahmedabad, Bangalore, Hyderabad, Chennai and Mumbai. These programs were built on JD power survey formats. I was ranked as the highest 100% ranked Maruti certified trainer, and also certified by Electrolux Kelvinator on Customer Satisfaction and have had the privilege of working with AW George and JP Singh of Team Productivity fame and Ajay Singh and Marc Sen of the Toastmasters Club.

In all I have a wide range of experience in Institutional Sales; Direct selling, Channel sales, Concept selling, Hard core Sales Training, Customer Delight, Negotiation Skills and Major account Management Corporate Training, Strategic Account Building, Large Account Management, Sourcing strategies and Recruitment apart from heading operations in the last 14 years. I have an equitable exposure to hands-on selling, Customer Delight and Sales management processes. I have attended programs from Landmark Forum under the leadership of Ferdie D’souza.My extensive traveling during my professional sphere has provided me with a rich exposure to people and their behaviors.


Seeking a Senior Management role comprising Human Resource Management /Corporate staffing Strategy.