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Mason Williams



Six Sigma Green Belt certified Director of Supply Chain Operations with a solid background elevating the operational productivity, efficiency, and profitability of multisite corporations through extensive national travel utilizing effective management, communication and staff training/development methodologies. Proven expertise in implementing process improvements to ensure sustainable revenue growth. Develops key relationships across a wide variety of functional management levels and formulates strategies to decrease costs. Drives operational performance improvements and bottom-line ROI through deep and rich experience in manufacturing, quality, global supply chain, and performance management. Creates business advantages by providing robust solutions to complex challenges in highly competitive markets. Exceptional leader who recruits talented colleagues and enables high-performance culture. Achieve objectives by focusing on results at intersection of business strategy, technology, and operations.

Areas of Expertise

  • New Facility Openings
  • Training & Development
  • Quality Control
  • P&L Management
  • Budget Management
  • Strategic Planning
  • Inventory Control
  • Purchasing/Procurement
  • Customer Service
  • Disaster Recovery Planning
  • Vendor Management
  • Staff Development

Work experience


Supply Chain Director


Direct the end-to-end logistical movement of all merchandise for the Sephora, Salon, Fine Jewelry and Fashion Jewelry businesses of JCPenney. Collaborate with the Corporate Office executive leadership team to develop expectations and work directly with suppliers and Supply Chain Operations to execute business plans. Bridged and improved communication among senior leadership, buyers and suppliers. Charged with managing the movement of $1.5B dollars in retail sales merchandise.

  • Facilitated the successful openings of 103 Sephora inside JCPenney stores.
  • Drove operational efficiency and transportation savings of over $800K for the businesses.
  • Worked directly with 4 specialized JCP warehouses to execute business plans.
  • Direct contact for all Sephora, Salon and Jewelry suppliers and merchants for any Supply Chain operational questions, supplier setup, EDI, and compliance.
  • Introduced and implemented a freight inbound tracking system to identify speed to market opportunities reducing the speed to market by 7-10 days.

Supply Chain Senior Facility Manager 


Led the Supply Chain Store Support Center in Spanish Fork, UT, supporting 54 stores throughout seven states. Managed facility charged with processing and shipping 48M units annually, equating to $1.5B in retail sales merchandise. Awarded Green Belt Certification.

  • Achieved highest network Team Member engagement score of 80% out of a team of 30.
  • Led network with lowest variable cost per unit resulting in $195K saving versus budget and $341K saving versus the previous year results.
  • Attained highest network productivity with a 150 units per hour annual average, a 6 units per hour increase from prior year and 12 points higher than next facility.
  • Posted highest network In Store Date (ISD) metric of 94%.

Operations Manager


Directed a team of 22 direct reports and held financial responsibility of 11 AOR’s, including gift card fulfillment, print services, building operations and mail services. Managed all forecasting, budgeting and expense control of capital ($930K) and non-payroll expenses ($4.15M) for the JCP Shared Services Center. Restructured emergency team training materials and procedures and implemented Business Continuity Plan (BCP) into LDRPS system. Focused on coaching and teamwork, development, innovation, integrity and communication as the key elements of department’s success.

  • Led all operational, logistical, and marketing elements of successful rollout of the JCP Shared Service Center vision.
  • Researched and purchased new printers for RJE department, saving $150K on capital budget, $4-6K monthly on service costs and $20K annually on paper supplies.
  • Trained 63 emergency team members safety and evacuation procedures, 42 of which are AED/CPR certified, and conducted full building evacuation.

Divisional Floating Manager


Optimized overall operations of the Home Services Division through comprehensive and effective training of new and current management staff at 40 branches comprised of 60 managers and assistants. Educated staff on operational functions including reporting, cost control, and process improvements. Emerged as the Subject Matter Expert (SME) for the company’s “AirTrak” scheduling program used to execute operational audits at company branches nationwide. Reviewed branch schedules, verifying the accurate use of activity codes, and identifying duplicate functions. Orchestrated successful branch and warehouse opening in Seattle. Travelled extensively, aiding individual branches with management development, staff retraining and performance assessment, quality control, human resource issues, inventory control, block move-ins, and warehouse relocations.

  • Elevated operational efficiency by 15% after originating a successful audits/management training module, fueling continuous improvements for the AirTrak software and In-Apartment Reset (IAR) processes.
  • Achieved a three-year record of error-free external audits after pioneering and launching the Oakwood Worldwide Full Physical Inventory Count and Audit Process throughout the U.S. Initiative standardized inventory management while cementing accountability for each branch.
  • Innovated an IAR packaging manual/procedure enabling faster unit processing and lower payroll costs.
  • Received recognition with the 2008 Western Division MVP Award.

Regional Manager


Oversaw purchasing, inventory control, personnel recruitment and training, and operations for 1200-1300 furnished units in Texas and Louisiana as the supervisor of 5 branch managers with 65 direct reports. Administered P&L for multi-location warehouse operations.

  • Orchestrated successful branch and warehouse opening in Houston.
  • Crafted a Disaster Response/Inventory Preparation plan for 600+ units subject to damage from such natural occurrences as hurricanes.
  • Captured an 85% client satisfaction rate (against an 82% national average) as the head of top-performers.

Property Manager


Directed budget management, client services, staffing, and training as part of daily operations management for a property with 500+ furnished and unfurnished units. Managed a $14.5M occupancy revenue budget, streamlining overhead. Drove a 98% occupancy and 94% tenant retention rate with 0 staff turnover by championing a customer-focused approach to company personnel.

  • Awarded Oakwood Worldwide Property of the Year 2003


Bachelor of Science in Business Operations

DeVry Institute of Technology