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Work experience

Oct 2010Present

Customer Service Staff

Publix Supermarkets

Follow Publix Accounting Procedures in cash office 

Responsible for balancing tills, bank deposits and end of day processing of store financials

Responsible for preparing weekly store & departmental sales analysis reports for management

Manage, balance and reporting of store petty cash fund

Responsible for store marketing of Florida Lotto program

Conduct customer cash, exhanges & refund transactions

Train employees on cashier and customer service staff responsibilities

Manage Cashier and Front Service Clerks 

Provides direction in correct performance of tasks and assignments

Aug 2009Oct 2010


Publix Supermarkets

Greet and assist customers by demonstrating concern for their use of Publix products

Knowledge of all store products, locations & quality ratings including competitive differentiations

Responsible for promotional cross selling and upselling items of the week

Weigh, scan, and package groceries

Handle cash, transactions and balancing operating terminal

Jul 2006Aug 2009

Front Service Clerk

Publix Supermarkets

Serve customers by bagging groceries and escorting to cars

Retrieve carts from parking lot

Cleaning premise

Create a positive impression of Publix by representing company values to make shopping a pleasure.


Sep 2007Jun 2013

Associate of Arts

Valencia College


MS Office