Printing tool Download PDF


  • Strong work ethic, determined and goal driven student.
  • Able to prioritize, multi-task and work around time lines.
  • Professional interaction with many different clients while upholding all elements of confidentiality.
  • Achieved certificates in computer science, computer support and help desk, computer applications specialist, computer security and computer programming.
  • Experience in troubleshooting PC issues. Set up new computers and imaged with Norton Ghost in computer labs.
  • Served as help-desk technician (responsible for over 1000 PCs) by gathering information, and placing ticket for service.
  • Carried out ticket requests for software installation, basic diagnostic needs, and printer challenges.
  • Provided excellent customer service to computer users over the phone or in person.

Work experience

May 2010Aug 2010

Short Term Worker

Secretary of State
  • Examined documents to ensure they were filled out properly and legal in nature.
  • Provided accurate information and documents to clients who did not have proper paperwork.
  • Processes over 100 customer transactions daily.
  • Responsible for cash amounts up to $3000 daily.
  • Maintained drawer to ensure it was balanced.
May 2009May 2010

Academic Computer Tech Extern

Mott Community College
  • Serviced Dell and HP printers and repaired Dell, MPC and Gateway computers.
  • Knowledge of several classroom related software.
  • Used and installed anti-virus software.
Aug 2005May 2009


Wears Like New
  • Provided customer service by explaining process of consignment and assisting with client needs.
  • Responsible for opening and closing the store.
  • Served as manager in mangers absence.
  • Provided problem-solving to client challenges and handled cash.



Customer Service
Help Desk
Adobe Photoshop
Microsoft Office Suite
Visual Basic
Deep Freeze