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Work experience

September 2015August 2016

Coles Services

Coles Supermarket

- Communicated and dealt with customer enquiries by qualifying the needs of the customer and demonstrating product value in an articulate and conscientious manner while remaining empathetic and patient 

-  Consistently achieved set KPI's and targets each month in an accelerated environment while working alone and in a team environment 

-  Collaborated with managers and other employees to execute the implementation of the new Coles Services sector while identifying areas for future improvement


- Experience in quickly learning product features and explaining them to customers

- Strong listening, verbal and personal communication skills with emphasis on ability to remain patient and empathetic

- Demonstrated customer service experience

- Ability to resolve customer conflicts in a calm and reasoned manner

- High level of proficiency in computer skills such as Word, Outlook and Excel



Bachelor of Arts

University of Newcastle

- Political Science

- English Literature


Responsible Service of Alcohol

Liquor & Gaming NSW

Responsible Service of Gambling

Liquor & Gaming NSW