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Work experience

June 2016Present

Customer Service and Membership Sales Consultant

Charlestown Golf Club

- Promoted and sold membership packages to clients and resolved customer conflicts to ensure repeat business and growth while meeting KPI's

- Assisted with managers to help recruit future employees by discussing applicants qualifications and how they fit with team values

- Worked autonomously and in teams to develop and assist in launching large scale events such as golf tournaments and various functions

- Collaborated with fellow employees to develop future projects for the purpose of encouraging improvement in customer satisfaction and meeting sales targets

September 2015August 2016

Coles Services

Coles Supermarket

- Communicated and dealt with customer enquiries by qualifying the needs of the customer and demonstrating product value in an articulate and conscientious manner while remaining empathetic and patient 

-  Consistently achieved set KPI's and targets each month in an accelerated environment while working alone and in a team environment 

-  Collaborated with managers and other employees to execute the implementation of the new Coles Services sector while identifying areas for future improvement

Skills

- Experience in quickly learning product features and explaining them to customers

- Strong listening, verbal and personal communication skills with emphasis on ability to remain patient and empathetic

- Demonstrated customer service experience

- Ability to resolve customer conflicts in a calm and reasoned manner

- High level of proficiency in computer skills such as Word, Outlook and Excel

Education

20122015

Bachelor of Arts

University of Newcastle

- Political Science

- English Literature

Certifications

Responsible Service of Alcohol

Liquor & Gaming NSW

Responsible Service of Gambling

Liquor & Gaming NSW