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Work History

Sep 2015Oct 2016

Coles Services

Coles Supermarket

- Communicated and dealt with customer enquiries by qualifying the needs of the customer and demonstrating product value in an articulate and conscientious manner while remaining empathetic and patient

- Consistently achieved set KPI's and targets each month in an accelerated environment while working alone and in a team environment

- Collaborated with managers and other employees to execute the implementation of the new Coles Services sector while identifying areas for future improvement

May 2013August 2015

Customer Service and Membership Sales Consultant

Charlestown Golf Club

- Promoted and sold membership packages to clients and resolved customer conflicts to ensure repeat business and growth

- Worked autonomously and in teams to develop and assist in launching large scale events such as golf tournaments and various functions

- Collaborated with fellow employees to develop future projects for the purpose of encouraging improvement in customer satisfaction and meeting sales targets 

Skills

- Experience in explaining the features of products and their value to customers

- Strong listening, verbal and personal communication skills with emphasis on ability to remain patient and empathetic to customer needs

- Demonstrated customer service experience

- Ability to resolve customer conflicts in a calm and reasoned manner

- High level of proficiency in computer skills such as Word, Outlook and Excel

Education

July 2011July 2015

Bachelor of Arts

University of Newcastle

Majors:

  • Political Science
  • English Literature

Certifications