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Work History

Sep 2015Present

Coles Services

Coles Supermarket

- Instrumental in the the development of the new Coles Services branch

- Consistently achieved set KPI's and targets each month in an accelerated environment

- Interacted with customers in a positive manner ensuring high impact results

- Developed more effective structures to ensure growth and productive teamwork

20122015

Owner/Creator

JRN Copywriting

- Designed and produced sales advertising to promote the services of clients

- Collaborated with clients to build relationships in a confident and responsible manner to ensure targets were met and conflicts were resolved

- Identified the needs of target audiences and constructed dynamic projects to generate sales traffic

- Increased traffic and profits of more than 70% of clients 

May 2010March 2012

Team Member

Video Ezy

- Served customers and managed their needs while facilitating relationships to encourage repeat business

- Ordered and processed stock

- Operated cash registers and was trusted with money handling and cash flow

Skills

- Strong listening, verbal and personal communication skills

- Demonstrated customer service experience

- Ability to resolve customer conflicts in a calm and reasoned manner

- Reliable time management skills and ability to adapt quickly

Education

July 2011July 2015

Bachelor of Arts

University of Newcastle

Majors:

  • Political Science
  • English Literature

Certifications