loay refaie

Summary

Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving efficiency. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self motivated, punctual and reliable.

Work History

Work History
2013 - 2015

Restaurant Manager

Al Emtiazat Company Mugg and Bean Restaurant
  • Ensures all associates have proper supplies, equipment and uniforms.
  • Empowers associates to provide excellent customer service within 
  • Handles associate questions and concerns.
  • Handles guest problems and complaints.
  • Monitors associates to ensure performance expectations are met.
  • Provides feedback to associates based on observation of service behaviors.
  • Monthly reports and costing.
2011 - 2013

Store Managers

Savola Group   Bonia

Experienced with, costing, inventory, sales and dealing with costumers.

 Interacts with guests to obtain feedback on product quality and service levels.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.                                                                                                       

May 2009 - May 2011

Assistant Manager

M&B restaurant
Store Manager KSA Assistant Manager, KSA June 2011 present Skills gained Ability to establish respect among other work team. Inspiring new staff. Ability to create an efficient and friendly of twenty five employees. Experienced with, costing, inventory, sales and dealing with customers. With Knowledge in ordering using Micros system. Keep work clean at all times in hygienic condition. Other Skills gained Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures all associates have proper supplies, equipment and uniforms. Empowers associates to provide excellent customer service within guidelines. Handles associate questions and concerns. Handles guest problems and complaints. Monitors associates to ensure performance expectations are met. Provides feedback to associates based on observation of service behaviors.
2009 - 2011

Assistant Manager 

Savola Group    Bonia

Process deliveries & stock transfers in an efficient manner in line with company procedures.

Follow store manager requests to have high income.   

2009 - 2010

Captain Waiter

Savola Group Mugg and Bean Restaurant

Providing significant feedback to the restaurant manager about any opportunities that could help us to improve the business

Highly focused on ensuring exceptional in-restaurant customers experiences by anticipating customers needs.

Nov 2007 - Apr 2009

Store Manager

Bonia Shoes Brand) Jeddah
Assistant Manager KSA Store Manager KSA May 2009
2007 - 2009

Store Manager

Savola Group   Jacquelin Riu

Train new staff about the brand,products,customers service and company policy.

 Seek to optimize store retail standerd in both floor & back store in order to maximize turnover.

Making reports, weekly and monthly.  

Oct 2005 - Oct 2007

Assistant Manager

Bonia Bags Brand) Jeddah
Jeddah, KSA Assistant Manager KSA November 2007
2005 - 2007

Assistant Manager

Savola Group Jacquelin Riu

Promotes team work by creating a positive and rewarding  atmospher where people want to come to work and participates in delivering the hight levels of motivation.

making reports daily,weekly and monthly.

2003 - 2005

Sales man

Black jeans

provide customers with a complete service and an enjoyable shopping.  

May 2004 - Oct 2004

Head Waiter

M&B Restaurant
Damascus, Syria Head Waiter
Mar 2002 - Mar 2004

Waiter

Restaurant
Damascus, Syria Waiter Bitna
Jan 2001 - Feb 2002

Waiter

Rotana Hotel Room Service
Damascus, Syria Waiter

Education

Education

High School Certificate

Institute of tourist
2003 - 2004

Institute of Tourism

Management and Hospitality
2001 - 2002

High School Certificate

Baseel AL Assad

Skills

Skills
8
8
8
Computer 
10
Micros System 
8
Microsoft office program
7
English language