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Taproot Foundation (ProBono Project Management )







Results-Driven professional with a proven track record in Information Technology, Banking, Telecommunications, and Health Care. Recognized as a proven leader who demonstrates the ability to deliver large enterprise-wide multi million dollar projects (IT and Business Projects) on time and on budget. Strong technical and business experience with an impressive track record of more than 17 years of experience in Consulting, Program Management, Project Management, Release Management, Training, Development, Process Improvement and Process Reengineering. Proven ability to successfully analyze critical business requirements, identify deficiencies, potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness and increasing revenues. A dedicated and enthusiastic project, service delivery and sales manager who has the ability to highly motivate and inspire individuals. A versatile and quick thinker identifying complex technical problems and sponsoring innovative solutions. A positive decision-maker who delivers on commitments. • Solid expertise in managing and implementing complex, large scale and high profile technical and business projects. • Proficient in developing ideas from start to finish, accelerating change, and re-engineering processes. • Passionate and innovative leader with exceptional organizational and interpersonal skills. • Establishes strong relationships by packaging relevant people and resources. • A creative problem solver and voracious learner with in-depth technical knowledge. • Employs good instincts and influence to deliver superior results.

Work experience

Oct 2008Present

Sr. Project Manager

Health Care Service Corporation - Blue Cross Blue Shield of IL
Health Care Service Corporation, October 2008 – Present Sr. Project Manager, ITG PMO Operations, ITAM Team Selected Accomplishments: • Utilize previous IBM Asset Management experience to support the design and implementation of the IBM Tivoli Asset Manager for HCSC to address a 5-year potential cost avoidance savings of $74M • Responsible for optimizing the portfolio of IT assets, including software licensing and hardware; identify areas for appropriate costs reductions in the utilization of existing IT assets; manage iterative process to formulate action plans; accountable for the oversight to execute approved cost reduction initiatives • Maintain the tracking of IT assets to ensure compliance with licensing agreements; develop and oversee execution of activities required to maintain IT asset licensing compliance • Responsible for creating a repository and tracking for vendor contracts, software license compliance, and potential cost savings • Partner with IT subject matter experts, legal department, and Purchasing to leverage IT vendor relationships with strategic suppliers, in order to maximize value to the business • Identify, develop, document and implement processes in order to support the new system • Communicate fluently and convincingly with leadership within technology and the business community
Mar 2007Present

Executive Director

XSTREME Learning Foundation
Develop After-School and Saturday Science, Technology, Engineering, and Math (STEM) Educational Enrichment Programs that empower students to recognize their goals, unlock their potential, and ultimately improve preparation, and decision-making in the college recruitment process. Increase the interest among underrepresented and under-served students in the areas of science, technology, engineering, and math careers. Build partnerships with Universities, Corporations and Communities critical in developing and delivering relevant curriculum that will engage the next generation of students in STEM learning.
Jan 2008May 2008

Program/Change Manager

Sapphire Technology
Contractor, Bank of America Program / Change Manager, Corporate Workplace Facilities Consolidation Project Selected Accomplishments: • Led the development of the business case, project charter, and business requirements document to support the $13.5M facilities consolidation project for the Bank of America Chicago Check and Lockbox Operations to a single driven by Bank of America acquisition of LaSalle Bank • Governed business, technical, and facilities requirements gathering; defined direction of network design, business continuity planning, and funding; Proactively identified interdependencies and developed mitigation plans • Vendor coordination and management to support dark fiber installation, server room build-out, VoIP conversion, Lockbox VICOR platform migration, and relocation of imaging technology, check and mail sorters, workstations, and printers • Demonstrate expertise in resource planning, work breakdown structure, risk/issue management, financial management, business continuity planning, implementation planning, and scope management • Managed communications to executive sponsors and project team of project goals, roles, deliverables, and milestones
Aug 2007Nov 2007

Mobility Applications Consultant

AT&T Mobility
Mobility Applications Consultant Selected Accomplishments: • Wireless Data Solutions Subject Matter Expert (SME) assigned to work closely with account managers to proactively identify, close and deliver wireless data solutions with particular emphasis in the customer’s lines of business for Illinois and Wisconsin • Employ advanced and consultative selling techniques to proactively lead the customer through the solution process by leveraging the base of value proposition, case study, work flow, ROI, and Pilot Framework tools • Drive the sales engagement from identification of business value through creation and implementation of the technical solution. Serve as the data lead on responses to RFX’s and unsolicited proposals • In collaboration with assigned Account Managers, develop plans to optimize wireless data sales in territory by proactively prioritizing targeted accounts or solutions • Activity and opportunity management, account management, track responses and generate reports using sales force automation tools
Mar 1995Jun 2007

Sr. Technical Solutions Mgr

IBM Global Services
Selected Accomplishments: • Led the development of technical proposals for international, multi-tower, multi-million dollar outsourcing engagements for IBM Fortune 500 customers resulting in over $860M in revenue • Drove revenue through $860M in strategic outsourcing signings for IBM Global Services since 2003 • Manage multiple multi-million dollar domestic and offshore projects, mergers and acquisitions, directing cross-functional teams of technical experts to analyze systems and processes and implement infrastructure improvements • Developed and manage project schedule, project budget, project scope, project resources, offshore resources, vendors and project risks and issues • Developed the Voice/Data Network, and Midrange Server solution on global outsourcing engagements with Bangalore, India, Dalian, China, Europe, Latin America, and Australia. Coordinated service delivery with in-country and global telecom providers • Developed IT Technical Solutions establishing global call centers utilizing Avaya Switches, Cisco Service Routers with Global Telecom providers for MPLS, IP, VPN, and IP video and voice support • Led the Global IT Asset Management process and delivery enhancements on a $250M outsourcing contract • Evaluated, presented, and sold technical solutions to clients as well as negotiate SOWs, SLAs and hardware, software, and telecom vendor contracts • Designed project approach, strategy & detailed plans for IT infrastructure related projects • Led and negotiated supplier and vendor contracts, manage vendor relationships and interfaced with procurement, service delivery centers • Developed response to Requests for Proposals (RFP’s) from clients




CRM Management/Contact Center Technology
CRM Management ·    Sales Force Automation ·    Sales Intelligence ·    Operational CRM ·    Consumer Relationship CRM ·    Supply Chain Management ·    PeopleSoft, Siebel, SAP and   Contact Center Technology ·    Call Center Solutions ·    ACD Software and Systems ·    IVR Solutions ·    Virtual ACD & PBX ·    Voice Broadcasting ·    CTI Software ·    Screen Pop ·    VoIP Telephony Solutions ·    Auto Dialer ·    Mass Calling ·    Voice Messaging
Information Technology
·    ITIL          o  Software Asset Management o  Application Management o  Availability, Capacity, Financial and Service Level Management o  Change, Configuration, Incident, Problem, and Release Management o  Design & Planning, Deployment Management, Operations, and Technical Support ·    SDLC        o  Initiation/Planning o  Requirements Gathering and Analysis o  Design o  Build or Coding o  Testing o  Operations and Maintenance ·    System Implementations and Conversions ·    B2B/eBusiness/eCommerce Solutions ·    Business Intelligence Solutions (Data Warehouse) ·    Reporting and Analytics Solutions
Management Consulting
·    Account Management ·    Service Delivery Management ·    Engagement Management and Coaching ·    Client Relationship Cultivation ·    RFP, RFI, and SOW Development and Evaluation ·    Strategic Planning and Sourcing ·    Process Improvement and Re-engineering ·    Mergers and Acquisitions ·    Resource Planning ·    Vendor Assessment and Management ·    Performance Improvement    
Project Management
·    PMP and Six Sigma Methodologies ·    SCRUM Techniques ·    Agile Project Management        ·    Infrastructure Management ·    Project Planning and Tracking ·    Project Scope Definition and Management ·    Forecasting and Cost Estimating ·    Budget Management and Tracking ·    Risk Management ·    Business and Technical Requirements Gathering ·    Voice and Network Management