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Work experience

Nov 2010Present

Principal

LM Learning Designs

Independent consulting company specializing in instructional design and training facilitation.

  • Designed and developed a three-week classroom-based curriculum for HIV Leadership Associates,South Africa region. Collaborated with subject matter expert and evaluation team. (Client: Population Services International, March 2011-Present)
  • Provided curriculum expertise to a group that was exploring the feasibility of converting a classroom-based drug prevention curriculum to a video game format. (Client: Drug Strategies, Inc., June 2010)
Feb 2008Jun 2010

Director, Continuing Education & Development

The American Psychological Association Practice Organization (APAPO) is an affiliate of APA whose mission is to promote the professional interests of practicing psychologists in all settings through a wide range of activities.

ONLINE COURSE DEVELOPMENT

  • Managed the design and development process for online professional development courses, measured learning and effectiveness and provided authoritative guidance and leadership to organization senior management.
  • Created course development policy and process documents.
  • Oversaw an electronic review process of course materials using collaboration and information sharing technologies (CourseMill LMS,WebEx and SharePoint) with on site and remote subject matter experts and stakeholders.
  • Synthesized and organized complex content to design instructional plans that included text, audio and visual elements for three online courses and four tutorials. Developed SCORM conformant courses and tutorials using rapid e-learning software.
  • Defined measurable objectives and developed end-of-course assessments and knowledge checks using situational/scenario-based questions that contributed to the mastery of learning objectives.
  • Developed a request for proposal process and documents.
  • Evaluated vendor proposals, overseeing the development of management and design plans, and providing quality assurance for four online course deliverables.

CONTINUING EDUCATION OVERSIGHT

  • Distributed guidelines and reviewed CE applications from practicing psychologists, awarded CE units, and prepared CE re-application for APA Continuing Education Office; managed the co-sponsorship process.
  • Applied new technologies to an antiquated paper-based hand-tallied continuing education credit process thereby saving hundreds of hours of staff time.

Other Accomplishments

Jun 2007Feb 2008

Project Manager

PerformTech Inc

PerformTech, Inc. is a training and performance improvement company that provides services to clients in the private and public sector.

ONLINE COURSE DEVELOPMENT

  • Managed a Customs and Border Protection web-based course development project concerning the identification and proper handling of security sensitive information.  The courseware was scenario-based and was developed in Evolution to be both SCORM conformant and meet Section 508 requirements.
  • Developed OPM project plan, including schedule and budget.
  • Supervised of all aspects of the project including instructional design, graphics development, and programming. 
  • Coordinated quality control testing to ensure completeness, consistency and accurateness.

INSTRUCTOR-LED COURSE DEVELOPMENT

  • Led the development of a Customs and Border Protection instructor-led course revision project for basic entry specialists, including an instructor guide, student guide, slides, job aids, reference materials, and assessments.  Course development emphasized performance with practical exercises and case scenarios.
  • Responsible for the initial planning of project, developing and tracking budgets. and for serving as the main point of contact for clients and subject matter experts.

INSTRUCTOR DEVELOPMENT TRAINING

  • Conducted on site courses for the Federal Highways Administration and the Veterans Benefits Administration for their staff who have training responsibilities. The course addressed topics such as adult learning principles, how to create learning outcomes, visual aids, tests and assessments, and how to design interactive learning activities.
May 2006Jun 2007

Instructional Designer

The National Rural Electric Cooperative Association (NRECA) is the national service organization dedicated to representing the national interests of cooperative electric utilities and the consumers they serve. NRECA's more than 900  member cooperatives serve 42 million people in 47 states.

NEEDS ASSESSMENT & PROJECT PLANNING

  • Planned, collected, and interpreted needs assessment and course evaluation, including pilot training data, to guide learning product design and development.

BLENDED LEARNING DEVELOPMENT

  • Collaborated with a subject matter expert panel of representative co-ops to design and develop a blended customer service training program for co-op customer service representatives and their supervisors.  

ONLINE COURSE DEVELOPMENT: Designed and developed an online avian influenza course for electric cooperative disaster preparedness personnel using a rapid e-learning authoring tool.

WEB CONFERENCE DESIGN

  • Worked with subject matter experts to develop a web conference and pre-post event learning sessions on conducting a disaster preparedness tabletop drill.

INSTRUCTOR-LED COURSE DEVELOPMENT

  • Revised and updated nine instructor-led courses in the Supervisor Management series according to identified core competencies.  Topics included: communication skills, change management, human resources, performance management, and handling conflict.
Apr 2004May 2006

Training Design Consultant

Technology and Management Services, Inc.

Technology & Management Services, Inc. is a management and professional services firm. TMS provides analytical, management, and technical services primarily to the U.S. Government.

TRAINING DESIGN

  • Provided instructional design and performance improvement expertise to the Program Management Initiative, Energy Efficiency and Renewable Energy, U.S. Department of Energy for two instructor-led week-long courses: Program Management Overview and Project Management.
  • Led a course development work group to identify specific performances and content for project and program management courses. (Prior to my involvement, this group had been stalled for months and my leadership successfully moved the group forward.)
  • Created and successfully taught a systematic instructional design process to the course development work group, which was comprised of subject matter experts.
19952006

Master Trainer

BEST Foundation

The BEST Foundation is a nonprofit organization committed to providing schools and their community partners with the necessary information, materials and guidance to effectively implement Project ALERT, a skills-based substance abuse prevention curriculum for middle grade students.

ADULT EDUCATION & TRAINING

  • Designed and delivered a train-the-trainer program; provided performance feedback and evaluation of trainers. 
  • Conducted nationwide Project ALERT training workshops for school staff.

INSTRUCTIONAL DESIGN

  • In collaboration with Allen Interactions, provided instructional design guidance and content expertise in the development of an online drug prevention curriculum training module for school personnel (http://www.projectalert.com)

Other Accomplishments

  • Successfully proposed the idea of online teacher training to replace an increasingly expensive national in-person training program.
Mar 2002Dec 2005

Training Consultant

Colorado Department of Public Health and Environment

TRAINING DESIGN

  • Developed and/or modified nine courses, including instructor guides, participant manuals and slides, for the HIV prevention service provider continuing education program.
  • Developed a new competency-based certification process and accompanying knowledge and skills assessments for HIV prevention service providers.
19932005

Training Consultant

Rocky Mountain Center for Health Promotion and Education

The Rocky Mountain Center for Health Promotion and Education (RMC) is a private, nonprofit corporation located at the base of Colorado's Rocky Mountains. Since 1974, RMC has disseminated comprehensive school health education programs and provided in-service training to educators, parents, and others committed to improving health.

CURRICULUM DESIGN

TRAINING DESIGN

Mar 2004Jun 2004

Training Consultant

Denver Health and Hospitals/AIDS Education and Training Center
  • Provided instructional design consultation for the development of an HIV prevention workshop for clinicians.
Nov 2002May 2004

Training Consultant

Turning Point Leadership Development National Excellence Collaborative, Virginia Department of Public Health

Turning Point was an initiative of The Robert Wood Johnson Foundation and the W.K. Kellogg Foundation. Its mission was to transform and strengthen the public health system in the United States by making it more community-based and collaborative.

TRAINING DESIGN

  • Collaborated with national partners to develop and pilot six 6-hour learning modules (Assessing the Environment, Creating Clarity: Visioning and Mobilizing, Building Trust, Sharing Power and Influence, Developing People, Self-Reflection) for public health agencies and their partners.  (http://www.collaborativeleadership.org/pages/modules_description.html). 
  • Products included: Instructor's Guide, Participant's Guide, and PowerPoint slides. 
  • Conducted product-training workshops for program disseminators.
19852001

Health Education & Training Consultant

RAND

  • Co-authored an award-winning, science-based drug prevention curriculum (www.projectalert.com).
  • Designed and conducted health educator training programs for the curriculum evaluation study.
  • Assisted in the production of promotional and training videotapes and print materials.
  • Conducted on-site process evaluation activities.

Education

AB

MPH

Certificate

University of Colorado at Denver

Skills

SnagIt
Captivate
Microsoft Excel
Microsoft Word
SharePoint
I developed a team site for subject matter experts and others to review course versions, participate in content discussions and share resources.
PowerPoint
I have leveraged the robust features in PowerPoint to design in Articulate Pro Suite.
Audacity
I edit my own audio files for use in courses.
Adobe Acrobat
I developed a "smart form" job aid to assist psychologists in completing a complicated Medicare form.
Articulate Pro Suite
I have developed several online learning products using Presenter, Engage, and Quizmaker. While PowerPoint is the development medium, I have employed Better Than Bullet Points techniques to create what looks more like a learning environment and less like a presentation.

Certifications

20112016

Secondary Teaching License

State of Colorado

Recommendations

“Louise was outstanding in her role as Director of Continuing Education and Development at APA. She contracted with my firm to help design and develop four web-based training courses for psychologists. Louise is a skilled project manager and extremely knowledgeable about training design and development. She is also a pleasure to work with.” 

 Lisa Sergent, Vice President , PowerTrain, Inc.

“Louise Miller is a detail oriented project manager and very skilled at developing online learning programs. She knows how to effectively work with high level executives and content experts to ascertain information, write and produce online courses. She always meets her deadlines and stays within budget. Louise also possesses good writing and research skills. As a result, she is flexible and able to work across departments and lend her talents to a multitude of projects.” 

Luana Bossolo, Assistant Executive Director, Public Relations , American Psychological Association Practice Directorate

“Louise is extremely hard working and computer savvy. She was able to coordinate groups of individuals from all over the nation in order to develop cohesive, informative and valuable courses for the Association. She easily takes what could be confusing material and makes it easy to understand. She collaborates well with colleagues and outside vendors. She can be counted on to get the project done.”

Stacey Larson, Former Assistant Director of Legal and Regulatory Affairs, American Psychological Association

“Louise is a very skilled project manager. She asks good questions to determine her clients' needs and then applies that information to develop sound project management plans. Because Louise is organized she is able to successfully manage multiple projects with overlapping time lines. She works effectively with staff, consultants and subcontractors to complete projects on time and within budget.” 

Jill Randolph, Project Manager , PerformTech Inc.

“Louise is detail oriented and pro-active. She took great initiative in the multiple projects for which she was hired. She showed great expertise in course design and a superb ability to integrate research.” 

Top qualities: Expert , High Integrity , Creative

Emily Carson, HIV/AIDS Education Program Manager, Colorado Department of Public Health and Environment

Summary

My passion is seeing the results of a well-designed and executed program, whether it has a business management, knowledge acquisition or skill development focus. I have collaborated with a diverse array of stakeholders including nonprofit organizations, government, foundations, higher and secondary education institutions, associations, and public health agencies to develop innovative, effective and award-winning strategies that build new competencies and skills.

I have extensive experience in curriculum development based on proven instructional design principles, including the application of new research and evaluation findings. I am recognized for the successful management of projects and people though well-planned processes, communication and collaboration strategies and effective problem solving.

My specialties include instructional design---classroom, online and hybrid---work group and training facilitation as well as public health and safety education.

One or more of the following key activities have been included in the majority of my projects:

  1. Collecting, analyzing and applying needs assessment data.
  2. Researching, synthesizing and organizing complex concepts and content.
  3. Creating evidence-based learning programs that are effective in changing behavior.
  4. Designing, developing, implementing and evaluating adult learning programs based on proven instructional design principles thereby reducing production time and cost.
  5. Developing efficient product development processes that increase quality and reduce time.

I am energized by collaborating on creative projects where I can synthesize years of experience, new learning and fresh perspectives.