The National Rural Electric Cooperative Association (NRECA) is the national service organization dedicated to representing the national interests of cooperative electric utilities and the consumers they serve. NRECA's more than 900 member cooperatives serve 42 million people in 47 states.
NEEDS ASSESSMENT & PROJECT PLANNING
- Planned, collected, and interpreted needs assessment and course evaluation, including pilot training data, to guide learning product design and development.
BLENDED LEARNING DEVELOPMENT
- Collaborated with a subject matter expert panel of representative co-ops to design and develop a blended customer service training program for co-op customer service representatives and their supervisors.
ONLINE COURSE DEVELOPMENT: Designed and developed an online avian influenza course for electric cooperative disaster preparedness personnel using a rapid e-learning authoring tool.
WEB CONFERENCE DESIGN
- Worked with subject matter experts to develop a web conference and pre-post event learning sessions on conducting a disaster preparedness tabletop drill.
INSTRUCTOR-LED COURSE DEVELOPMENT
- Revised and updated nine instructor-led courses in the Supervisor Management series according to identified core competencies. Topics included: communication skills, change management, human resources, performance management, and handling conflict.