Louise Miller

Louise Miller

Work experience

Work experience
Nov 2010 - Present


LM Learning Designs

Independent consulting company specializing in instructional design and training facilitation.

  • Designed and developed a three-week classroom-based curriculum for HIV Leadership Associates,South Africa region. Collaborated with subject matter expert and evaluation team. (Client: Population Services International, March 2011-Present)
  • Provided curriculum expertise to a group that was exploring the feasibility of converting a classroom-based drug prevention curriculum to a video game format. (Client: Drug Strategies, Inc., June 2010)
Feb 2008 - Jun 2010

Director, Continuing Education & Development

The American Psychological Association Practice Organization (APAPO) is an affiliate of APA whose mission is to promote the professional interests of practicing psychologists in all settings through a wide range of activities.


  • Managed the design and development process for online professional development courses, measured learning and effectiveness and provided authoritative guidance and leadership to organization senior management.
  • Created course development policy and process documents.
  • Oversaw an electronic review process of course materials using collaboration and information sharing technologies (CourseMill LMS,WebEx and SharePoint) with on site and remote subject matter experts and stakeholders.
  • Synthesized and organized complex content to design instructional plans that included text, audio and visual elements for three online courses and four tutorials. Developed SCORM conformant courses and tutorials using rapid e-learning software.
  • Defined measurable objectives and developed end-of-course assessments and knowledge checks using situational/scenario-based questions that contributed to the mastery of learning objectives.
  • Developed a request for proposal process and documents.
  • Evaluated vendor proposals, overseeing the development of management and design plans, and providing quality assurance for four online course deliverables.


  • Distributed guidelines and reviewed CE applications from practicing psychologists, awarded CE units, and prepared CE re-application for APA Continuing Education Office; managed the co-sponsorship process.
  • Applied new technologies to an antiquated paper-based hand-tallied continuing education credit process thereby saving hundreds of hours of staff time.

Other Accomplishments

Jun 2007 - Feb 2008

Project Manager

PerformTech Inc

PerformTech, Inc. is a training and performance improvement company that provides services to clients in the private and public sector.


  • Managed a Customs and Border Protection web-based course development project concerning the identification and proper handling of security sensitive information.  The courseware was scenario-based and was developed in Evolution to be both SCORM conformant and meet Section 508 requirements.
  • Developed OPM project plan, including schedule and budget.
  • Supervised of all aspects of the project including instructional design, graphics development, and programming. 
  • Coordinated quality control testing to ensure completeness, consistency and accurateness.


  • Led the development of a Customs and Border Protection instructor-led course revision project for basic entry specialists, including an instructor guide, student guide, slides, job aids, reference materials, and assessments.  Course development emphasized performance with practical exercises and case scenarios.
  • Responsible for the initial planning of project, developing and tracking budgets. and for serving as the main point of contact for clients and subject matter experts.


  • Conducted on site courses for the Federal Highways Administration and the Veterans Benefits Administration for their staff who have training responsibilities. The course addressed topics such as adult learning principles, how to create learning outcomes, visual aids, tests and assessments, and how to design interactive learning activities.
May 2006 - Jun 2007

Instructional Designer

The National Rural Electric Cooperative Association (NRECA) is the national service organization dedicated to representing the national interests of cooperative electric utilities and the consumers they serve. NRECA's more than 900  member cooperatives serve 42 million people in 47 states.


  • Planned, collected, and interpreted needs assessment and course evaluation, including pilot training data, to guide learning product design and development.


  • Collaborated with a subject matter expert panel of representative co-ops to design and develop a blended customer service training program for co-op customer service representatives and their supervisors.  

ONLINE COURSE DEVELOPMENT: Designed and developed an online avian influenza course for electric cooperative disaster preparedness personnel using a rapid e-learning authoring tool.


  • Worked with subject matter experts to develop a web conference and pre-post event learning sessions on conducting a disaster preparedness tabletop drill.


  • Revised and updated nine instructor-led courses in the Supervisor Management series according to identified core competencies.  Topics included: communication skills, change management, human resources, performance management, and handling conflict.
Apr 2004 - May 2006

Training Design Consultant

Technology and Management Services, Inc.

Technology & Management Services, Inc. is a management and professional services firm. TMS provides analytical, management, and technical services primarily to the U.S. Government.


  • Provided instructional design and performance improvement expertise to the Program Management Initiative, Energy Efficiency and Renewable Energy, U.S. Department of Energy for two instructor-led week-long courses: Program Management Overview and Project Management.
  • Led a course development work group to identify specific performances and content for project and program management courses. (Prior to my involvement, this group had been stalled for months and my leadership successfully moved the group forward.)
  • Created and successfully taught a systematic instructional design process to the course development work group, which was comprised of subject matter experts.
1995 - 2006

Master Trainer

BEST Foundation

The BEST Foundation is a nonprofit organization committed to providing schools and their community partners with the necessary information, materials and guidance to effectively implement Project ALERT, a skills-based substance abuse prevention curriculum for middle grade students.


  • Designed and delivered a train-the-trainer program; provided performance feedback and evaluation of trainers. 
  • Conducted nationwide Project ALERT training workshops for school staff.


  • In collaboration with Allen Interactions, provided instructional design guidance and content expertise in the development of an online drug prevention curriculum training module for school personnel (http://www.projectalert.com)

Other Accomplishments

  • Successfully proposed the idea of online teacher training to replace an increasingly expensive national in-person training program.
Mar 2002 - Dec 2005

Training Consultant

Colorado Department of Public Health and Environment


  • Developed and/or modified nine courses, including instructor guides, participant manuals and slides, for the HIV prevention service provider continuing education program.
  • Developed a new competency-based certification process and accompanying knowledge and skills assessments for HIV prevention service providers.
1993 - 2005

Training Consultant

Rocky Mountain Center for Health Promotion and Education

The Rocky Mountain Center for Health Promotion and Education (RMC) is a private, nonprofit corporation located at the base of Colorado's Rocky Mountains. Since 1974, RMC has disseminated comprehensive school health education programs and provided in-service training to educators, parents, and others committed to improving health.



Mar 2004 - Jun 2004

Training Consultant

Denver Health and Hospitals/AIDS Education and Training Center
  • Provided instructional design consultation for the development of an HIV prevention workshop for clinicians.
Nov 2002 - May 2004

Training Consultant

Turning Point Leadership Development National Excellence Collaborative, Virginia Department of Public Health

Turning Point was an initiative of The Robert Wood Johnson Foundation and the W.K. Kellogg Foundation. Its mission was to transform and strengthen the public health system in the United States by making it more community-based and collaborative.


  • Collaborated with national partners to develop and pilot six 6-hour learning modules (Assessing the Environment, Creating Clarity: Visioning and Mobilizing, Building Trust, Sharing Power and Influence, Developing People, Self-Reflection) for public health agencies and their partners.  (http://www.collaborativeleadership.org/pages/modules_description.html). 
  • Products included: Instructor's Guide, Participant's Guide, and PowerPoint slides. 
  • Conducted product-training workshops for program disseminators.
1985 - 2001

Health Education & Training Consultant


  • Co-authored an award-winning, science-based drug prevention curriculum (www.projectalert.com).
  • Designed and conducted health educator training programs for the curriculum evaluation study.
  • Assisted in the production of promotional and training videotapes and print materials.
  • Conducted on-site process evaluation activities.






University of Colorado at Denver





Microsoft Excel

Microsoft Word


I developed a team site for subject matter experts and others to review course versions, participate in content discussions and share resources.


I have leveraged the robust features in PowerPoint to design in Articulate Pro Suite.


I edit my own audio files for use in courses.

Adobe Acrobat

I developed a "smart form" job aid to assist psychologists in completing a complicated Medicare form.

Articulate Pro Suite

I have developed several online learning products using Presenter, Engage, and Quizmaker. While PowerPoint is the development medium, I have employed Better Than Bullet Points techniques to create what looks more like a learning environment and less like a presentation.


2011 - 2016

Secondary Teaching License

State of Colorado