Resume & Cover Letter

Dear Human Resources Manager:

Firstly, thank you for taking the time to visit my on-line c/v and look at my resume.

I have a proven history of successful customer service as well as experience dealing with independent contractors, builders, painters and electricians, vendor representatives, coordinators and all levels of corporate management. I believe this experience will directly transition into an office environment and enable me to perform whatever everyday tasks are required. Due to my experience working in retail I have excellent customer service and multitasking skills and have no issues working under pressure.

My experience collecting sensitive personal information and money handling are likewise valuable. My computer skills include: MS Office Suite, (PowerPoint, Excel, MS Word, and Outlook), and Lotus Notes. I can also proficient in Adobe Photoshop & Illustrator, and Amethysist Cadwiz.

I currently have an Associates of Arts and am working towards a Bachelors of Science at The Arts Institute of Pittsburgh, Online Division.

I sincerely hope you see my potential and urge you to contact me for an interview.

Thank you,

Laura A. Douglas

Laura.Douglas2010@gmail.com

www.linkedin.com/pub/laura-douglas/29/b2a/246/

Objective

I am looking for an interesting career opportunity in the northern Virginia area. 

Education

Education
Jul 2009 - Jul 2010

Bachelors of Science

The Arts Institute of Pittsburgh Online Division
  • Fashion History 1 (FRM111)
  • Brand Marketing (A221)
  • Sales and Event Promotion (FRM210)
  • Fashion History II (FRM121)
  • Color Theory for Print (FND111)
  • Fundamentals of Design (FND112)
  • Consumer Behavior (FND151)
  • Fundamentals of Marketing (FND153)
  • Strategies for Online Learning (SS100)
  • Adobe Photoshop CS4 (Short Course)
  • Abode Illustrator (Short Course)
1989 - 1996

Associates of Arts

http://www.sandburg.edu
  • 1996 Associates of Art
  • 1996 Sandburg Scholars Graduate
  • 1992 Outstanding Contribution to Theatre
  • 1992 Deans List

Work History

Work History
Feb 2012 - Jul 2013

General Clerk,

USMC-MCCS MCCS MCX HQ

• As the SharePoint administrator for the MCX Retail Operations Manual site I collaborated with inner department and external sources to research and write chapters. I delegated permissions for my parent site and sub sites. I created, organized and updated document libraries, picture libraries and wiki pages. Responsible for the administration and content of multiple forums and blogs.Wrote surveys and hosted conference calls to gather information.

• Administrator of MCX Retail Operations Manual Wiki on Crossroads SharePoint site. Created & managed document & image libraries, wrote wiki pages, designed surveys, updated online forums and blogs.

• Supported Marines and their families by writing the MCX Retail Operations Manual, V.1 06 Feb. 2012.

• Researched and incorporated policy & procedure, SOP's, and current industry practices with existing documentation to create best in class direction for the stores and commands.

• Conducted conference calls with the commands to incorporate their suggestions, techniques and best practices into the MCX Retail Operations Manual.

• Designed directives, worksheets and checklists to track workflow and projects at the commands.

Nov 2010 - Feb 2012

Administrative Support Professional

Manassas Manpower

• Demonstrated professional and comprehensive knowledge of customer service techniques. Skilled in dealing with the general public.

• Processed confidential information, personal identification documents and records.

• Assisted in the administrative functions of program support, front desk operations and receptionist functions.

Mar 2010 - Oct 2010

Visual Merchandiser

XXI, Forever 21
  • Supported the company vision through execution of visual merchandise presentation in the Potomac Mills location.
  • Maintained corporate policy compliance and best practices.
Jun 2009 - Mar 2010

Part-time sales, woman’s department

JCPenney
  • Visual merchandising as requested for Q4 2009 and Q1 2010 in Soft and Hard line products including clothing, cosmetics, fragrance, domestics, and housewares.
  • Responsible for customer service, sales & credit generation.
  • Visual merchandising as requested for Q4 2009 and Q1 2010 in Soft and Hard line products including clothing, cosmetics, fragrance, domestics, and housewares.
Jan 2008 - Apr 2009

Store Manager

Cato Corporation

2008- 2009    Store Manager, Cato Fashion #0856 

  • Optimized merchandise placement by identifying best locations. Created Hot Spot Shop to highlight seasonal goods. Winner of Top Average Daily Sale, Year To Date Sales Per Hour in district for 2008.

  • Winner of Top Expenses Award in district for 2008. Hired independent contractors and coordinated with home office venders for building repairs. Controlled petty cash reserves.
  • Consistently surpassed Budget & Last Year goals- Winner of Top Dog Sales Contest in District Spring 2009.
  • Prototyped Excel Store Schedule. Loss Prevention Quiz memo adopted throughout district. Spring 2009 trained all Store Managers in district to use Excel Credit Acquisition Memo.
Feb 1997 - Sep 2007

Visual Director

http://www.macys.com

1997-2007Macy’s East Department Stores, Gaithersburg, MD

  • Impacted visual merchandising presentation standards for one 169,604 square foot 43 million multi-level department store and support of two additional locations in the Maryland technological corridor.
  • Interpreting, planning, scheduling, coordinating and delegating weekly & seasonal corporate directives and quarterly books. Coordinated & merchandised vendor shops and proprietary installations to the highest company standards.
  • Winner of 7 visual contests in 3 different stores. Product launches & merchandising for Soft and Hard lines including cosmetics, fragrance, domestics, housewares, furniture, clothing lines, and seasonal gift installations.
  • Recruit, train, manage, and promote full- and part-time visual merchandising staff for multiple locations.
  • Led conversion from Hecht’s to Macy’s department store and assisted 1 smaller single level sister store.
  • Compiled two Standard Operations Procedure manuals, Portable Desk , Hecht’s 2003 and the Visual Directors Guide,Macy’s East 2007.
  • Mentored 6 visual mangers in 17 Mil & 5 Mil locations over 5 years.90% personal hire retention rate- eight years of building bench strength and promoting from within.

Skills

Skills

SharePoint

As the SharePoint administrator for the MCX Retail Operations Manual site I collaborated with inner department and external sources to research and write chapters. I delegated permissions for my parent site and sub sites. I created, organized and updated document libraries, picture libraries and wiki pages. Responsible for the administration and content of multiple forums and blogs.Wrote surveys and hosted conference calls to gather information. Administrator of MCX Retail Operations Manual Wiki on Crossroads SharePoint site. Created & managed document & image libraries, wrote wiki pages, designed surveys, updated online forums and blogs.    

Adobe Photoshop

Adobe Photoshop CS4              July 2009 Short Course   Adobe Illustrator CS4             July 2009 Short Course   www.aioline.edu The Art Institute of Pittsburg                                                                                                       Online Division

Lotus Notes

MS Word

Power Point

Excel

Floorplans

Certifications

Certifications

US Passport

USA

Drivers License

VDOT Virginia
Dec 2012 - Dec 2015

Crowd Manager Workshop

Office of the Maryland State Fire Marshal