Summary

Sound Consulting partners with hospitals and physician practices to increase business efficiency, improve quality and guide organizations to excel in our rapidly evolving healthcare climate. We believe that having the right person doing the right work at the right time with the right technology is the most effective support for delivering exceptional patient care.

For hospitals and healthcare executives, Sound Consulting delivers objective, practical, results-oriented assistance and planning, including: organizational transformation & change management;  Enterprise IT strategic planning; application selection, implementation, integration and user adoption; data analysis and reporting.

Sound Consulting's Physician Services Practice provides further direct support to physician practices with our full range of solutions including: process improvement & optimization; EMR/IS support, software selection, implementation and training, financial and clinical benchmarking and analysis.

We measure our success by the achievements of our clients and partners.

Work History

Work History
2011 - Present

Principal

Sound Consulting

oDevelops innovative solutions to help clients solve their most complex business and technical issues and deliver bottom-line business values.

oDevelops methods to track financial and quality indicators and analyze impact of process improvement strategies.

oUp to date industry knowledge of best practices, healthcare policy and advances in technology.

oExcellent communication and interpersonal skills and ability to work effectively with all levels of an organization, from executive leadership to the front-lines, large groups to small teams.

oStrong strategy, business and technology experience and understanding of complexity and evolution in the healthcare environment.

oKeen attention to building strong relationships and customer service, with a commitment to common goals and vision.

2002 - 2010

Systems Analyst

Siemens/Northwest Hospital & Medical Center

oEstablish business metrics to meet customer requirements and achieve financial growth targets and key goals.

oExcellent analytical ability and problem solving skills. Proven ability to articulate and visually represent complex ideas in a manner that is easy to understand.

oProven track record in effectively leading and managing teams to produce timely, quality deliverables with exceptional customer satisfaction.

oAdvanced expertise in database management, decision support, data analysis and reporting, agile and Lean methodologies, data modeling, data integration, DBMS, SQL, ETL, BI and data warehousing tools.

oMember of small team providing 24x7 support to physicians, clinicians and staff to troubleshoot and quickly resolve system issues, meeting goals to reduce frequency of break/fix events system wide.

1998 - 2002

Marketing Analyst, ESPN.com

ESPN Internet Ventures

oUsed query and analysis tools to define and track key performance metrics related to business processes, identify failure points or opportunities for improvement, and provide insight into key business and customer activities.

oTested, tracked, analyzed and reported on email and online marketing campaigns and evaluated the quantitative benefits through understanding of online customer behavior.

oUsed SQL Server, TSQL and ETL to extract data and perform analysis and reporting to understand customer preferences, site usage and track trends.

1996 - 2000

Gymnastics Coach, Garfield High School

Seattle Public Schools

oCoached and lead of 30 high school gymnasts, ranging from beginner to experienced. Developed cohesive, motivated, supportive team environment, encouraging participants to excel in their academic, social and physical pursuits. 1st place Seattle Championship Competition, 1996

1995 - 1998

Research Coordinator

Seattle Children's Home

oGathered and prepared analysis based on data from internal and external sources to evaluate and demonstrate program effectiveness, develop scalable reporting processes and query data sources for ad hoc analysis.

oCustom software application development, transitioning organization from paper to electronic records. Data analysis and outcome measurement reporting across facility and into nonprofit community.

Education

Education
1991 - 1995

BA

Seattle University
1992 - 1993

American University of Paris

Skills

Skills

Technical Skills

Siemens Soarian, Decision Support Suite, Analytics, Pharmacy, Workflow, SQL Server, SQL Reporting Services, Business Intelligence, Crystal Reports, MedInformatics, GE Centricity, OpenLink, SoftLab, Allscripts, Unix, McKesson STAR, TrendSTAR, Encentuate, Visio, Project.

Business Skills

  Information Technology (IT) strategy, quality/performance improvement, practice management, technology adoption, organizational change, data analysis and reporting, workflow assessment/analysis, project management, system integration and conversion, EMR implementation, SQL server, financial analysis, decision support, team collaboration, leadership, team, staff development/communication, benchmarking, Business Intelligence, facility design, cloud computing, patient portal, HIT