Download PDF

INGREDIENTS

Creative thinker
Resourceful
Team player
Good presenter
Beats deadlines
Easy under pressure

Hard Worker

Experience

November 2016Present

Head of Social Media

Liquorice DigitasLBi

As Head Of Social Media at Liquorice, I’m responsible for leading a team of 13 incredible and talented social media managers that work across over 70 brands that include the portfolios of Unilever, Distell, Tiger Brands, Nedbank and Avon, overseeing social media strategy, driving innovative content and campaigns and guiding excellence in community management. My role also entails being the face and voice of social media that connects key stakeholders from design, PR, editorial, marketing, legal, production to our amazing client’s to ensure best practice is maintained.

November 2015October 2016

Senior Social Media Strategist

Liquorice DigitasLBi

Key responsibilities:

  • Social Strategy
  • Content Management
  • Community Management
  • Team review and support
JuneOctober 2015

Social Media Manager

PlusNarrative

Social strategy: Developed and implemented social media content strategies that supported brand marketing objectives.

Content creation: Planned and produced monthly social media content calendars across key channels. Wrote engaging copy for use on relevant social media platforms - with design support.

Reporting: Lead on social analytics and campaign/channel reporting, aligned with marketing goals and reported back to the team to inform social strategic direction.

Conversocial: Liaised with customer service units to ensure Social Customer Service SLA levels and brand tone was achieved consistently.

Community management: Engaged (proactively & reactively) with customers and fans through the use of social media (natively & via management tools); resolving escalated customer service issues and/or created positive PR and brand building opportunities, including some out-of-hours work to support live events.

Innovation: Stayed constantly abreast of all technical and content development and advances in the world of social media to bring fresh ideas and innovative developments to the agency.

Ad hoc support of daily duties that included trafficking workflow.

JanuaryMay 2015

Self-Employed

Creative Sabbatical

After hearing about Designer Stefan Sagmeister who every seven years closes his New York City-based design studio for an entire year of creative rejuvenation. I decided to take a creative sabbatical, where I headed back to Durban to focus on other creative outlets which included photography, gardening and creative writing (Music, poetry and long form). This proved to be extremely valuable and really gave me a whole new perspective.

Nov 2010Jan 2015

Senior Content and Community Manager

Cerebra (WPP Group) 

Key responsibilities:

  • Strategic oversight
  • Quality control
  • Profitability
  • Client and team relationship management

Education

Jan 2003Jan 2004

Diploma - Media and Drama Studies 

Damelin

Presenting, Dance, Drama, Business Communication, Media Law, Broadcast Journalism

19972001

Matric certificate

Bechet Secondary High School

English, Afrikaans, Biology, Mathematics, BusinessEconomics and Accounting

Portfolio

The following are case studies of award-winning work and measurable results that I was involved in