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Additional Skills
Computer skills include typing, data entry, Microsoft word, excel, tcleose and power point. Considerable skill in using the computer for word-processing. Considerable skill in working independently, planning, organizing and prioritizing to meet deadlines.
Computer Skills
•Typing Speed 60 Words Per Minute • Database Software (Oracle, Access, etc) • Data Entry Terminal (PDT, Mainframe Terminal, etc) • EMail Software (Outlook, Thunderbird, etc) • Internet Browser (Internet Explorer, Firefox, etc) • Networking or Lan Software (Cisco, etc) • Peripheral Devices (Scanners, Printers, etc) • Personal Computers • Presentation Software (PowerPoint, Flash, etc) • Spreadsheet Software (Calc, Excel, etc) • Word Processing Software (Word, WordPerfect, etc)

Work experience

Jan 2008Nov 2012

Child Support Officer II

Attorney General of Texas

Investigates and analyzes child welfare cases and initiates administrative action to facilitate enforcement of child support laws: Reviews application for child support received from client and examines case file to determine that divorce decree and court ordered judgment for payment are in order. Interviews client to obtain information, such as relocation of absent parent, amount of child support previously awarded, and names of persons who can act as witnesses to support client's claim for support. Locates absent parent and interviews parent to gather data, such as support award, and discusses case with parent to resolve issues in lieu of filing court proceedings. Contacts friends and relatives of child's parents to verify gathered information about case. Computes amount of child support payments. Prepares file indicating data, such as wage records of accused, witnesses, and blood test results. Confers with prosecuting attorney to prepare court case. Determines type of court jurisdiction, according to facts and circumstances surrounding case, and files court action. Confers with court clerk to obtain arrest warrant and to schedule court date for hearing or trial. Monitors child support payments awarded by court to ensure compliance and enforcement of child support laws. Prepares report of legal action taken when delinquency in payments occurs.

Oct 2007Jan 2008

Communications Officer

Harris County Sheriff's Department

Operate assigned radio frequencies, receiving from and transmitting to authorized units. Perform 9-1-1 duties: answer telephones, transfer callers to appropriate locations, enter data into the 9-1-1 computer system, monitor incoming calls and send hourly pages. Perform Emergency Dispatch duties: answer telephones, transfer callers to appropriate locations, enter data into Computer Aided Dispatch (C.A.D.) system and provide information.

Perform Texas Law Enforcement Telecommunications System (T.L.E.T.S.) II system duties: receive, process and send teletypes. Data entry into Texas Crime Information Center/ National Crime Information Center (TCIC/NCIC).

Operates Text Telephone Device (T.D.D.) (deaf phone). Maintain appropriate records and files pertaining to Emergency Dispatch Center Operations. Comply with all Civil Service, Departmental, Bureau and Division rules, regulations and standard operating procedures. Performed other assignments and duties as required and/or necessary. Reported to a designated supervisor.

Aug 2004Oct 2007

Sales Associate/Beauty Advisor

Macy's Department Store

Responsible for selling products to customers. Provided outstanding customer service and met selling standards. Assisted customers in finding products that match their needs. Answered questions about products and promoted their value and best features. Received payments from customers, via cash or check, credit card or debit card. Operated cash registers, counted cash, processed credit and debit cards, accepted discount coupons, provided sales slips and gave customers change, if necessary. Placed customers' purchases in bags or packages. Performed other tasks, as assigned, such as stocking racks and shelves, marking prices, preparing displays and taking inventory. Followed specific store procedures to handle security problems.

Sep 2006Nov 2006


Attorney General of Texas

Completed reports, documenting information pertaining to criminal and child support cases. Contacted employers, neighbors, relatives and law enforcement agencies to locate and verify information gathered about the case. Prepared case files indicating data such as wage records, witnesses and blood test results.


Sep 2002May 2007

Bachelor of Science

Texas Southern University
Aug 1998May 2007


Jack Yates Senior High School