Sep 2010 - Present
Volunteer Legal Assistant
Legal Aid Services of Oregon
Research local agricultural employers and compile a contact list for our clients.Call Office of Administrative Hearings (OAH) to verify receipt of hearing request.Log phone conversation in file.Copy documents.Prepare certified mail for sending.Research process to become a certified immigration provider.Research business names and mailing addresses.Type letters in Word and Word Perfect.Fax documents.Research and contact organizations that offer citizenship preparation classes.File documents.Create documents in English and Spanish.Use scanner, printer, typewriter and paper cutter.Answer telephone and take messages for attorneys.Greet walk-in customers.Research current locations and telephone numbers for credit counseling agencies in Oregon.Edit and print all documentation required to serve a garnishee.
Aug 2010 - Aug 2010
Work as a team player as a temporary receptionist.Enter data into Excel quote master.Answer and route incoming phone calls in an 8-line system.Filing.Process and deliver incoming mail.Prepare outgoing mail.Use Microsoft Outlook to communicate with co-workers.
Mar 2010 - Apr 2010
Provide administrative support to dealer including sales report generation, filing, answering telephone, data entry, and billing using Excel and Word.Correspond with the credit company regarding client eligibility.Process payments and send out updated invoices.
May 2007 - Mar 2010
Take phone calls on a multiline phone system.Operate Millennium software to conduct business (register new patrons using 10-key by touch, check books in and out, place books on hold) and document actions taken.Process payments for fees and fines.Shelving items according to Dewey decimal system.
Nov 2005 - Jun 2007
Home educated two elementary-aged students in addition to my own two children.Brought one student up 5 grade levels in two years.
Sep 2010 - Present
Umpqua Community College
As a paralegal who is quickly learning to apply her natural organizational skills and superb attention to detail to her new career, Jaylin assists lawyers at Legal Aid Services of Oregon in helping farmworkers with issues regarding labor and employment, income maintenance, housing, tax, and immigration.Her previous positions in the library and insurance industries have given her excellent customer service skills that will transfer nicely to the legal field.She is eager to learn, and is taking proactive steps to master the booming new field of eDiscovery.
As a notary public and a current member of Pacific Northwest Paralegal Association, the Organization of Legal Professionals, and the American Society of Notaries, she is looking to reach out to her community and make a difference.Mrs. Palacio is a magna cum laude graduate of the University of La Verne, where she received a bachelor’s degree in diversified studies, English emphasis.She is now working on an A.A.S. in paralegal studies from Umpqua Community College where she is maintaining a 4.0 GPA and is on the President’s List.