Summary

Dynamic and resourceful BA Communication and Public Relations graduate offering solid  interpersonal communication and social skills.Creative and innovative thinker with strengths in dynamic and optimistic personality.Poised and articulate professional with exceptional skills in supporting leadership ,planning and organising , team player, self-disciplined, determined, analytical thinking, time management. Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds.

Work History

Work History

   AppleCare Product Specialist and Senior Technical Advisor 

Sep 2014 - Dec 2015
Teleperformance Hellas - Apple Project

Responsible for handling a wide range of incoming calls about Apple products and procedures. Handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat). Providing primarily constructive consulting to Tier 1 CSSs in order to assist them handling end users’ cases. Taking over cases from Tier 1 CSSs and handling questions on all aspects of customer experience. Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, in charge of resolving all interactions positively and to the customers complete satisfaction. Performing data entry and using software programs. Also, requires research skills to troubleshoot end users’ problems.

Receptionist and Public Relations Intern

Jun 2011 - Sep 2011
Alacati Beach Resort Cesme - Izmir, Turkey

Controlling the communication with both customer and corporate level with several tools and coordinating public relations facilities. Managing all group rooms and banqueting process and procedures. Dealing with bookings by phone, e-mail, fax, completing procedures when guests arrive and leave.

 

Education

Education

Bachelor of Public Relations and Advertising 

Sep 2010 - Jan 2014
Yasar University

Communication strategies and projects, apply them in advertising and public relations issues.

Bachelor of Tourism Management 

Sep 2009 - Jun 2013
Yasar University

Knowledge of the domestic, international, intercultural and entrepreneurial dimensions of tourism and basic managerial principles of tourism operations.

Skills

Skills

Language Skills

Turkish 

English

Computer Skills

MS Office

Mac OSX

Windows

Mac OSX and iOS Applications

Certifications

Certifications

   Galileo Reservation System Certificate 

Jul 2012
Turkish Airlines, Istanbul


ACEEPT Tourism Project, Certificate of Attendance

Nov 2011
Association of European Training Centres in Tourism

Health and Wellness Tourism