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Summary

Dynamic and resourceful BA Communication and Public Relations graduate offering solid  interpersonal communication and social skills. Creative and innovative thinker with strengths in dynamic and optimistic personality. Poised and articulate professional with exceptional skills in supporting leadership, planning and organising, team player, self-disciplined, determined, analytical thinking, time management. Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds.

Work experience

July 2017Current

Online Advertising Specialist

Accenture

Providing consultation and troubleshooting to organizations in different sectors for various Google Products (AdWords, Analytics, Merchant Center, YouTube etc) within a team.
Creating and identify new business opportunities by interacting with a wide variety of accounts from small and medium sized, to large enterprises.
Working systematically through problems and help users to understand the features and benefits of new products that best meet their commercial needs.
Providing strategic marketing advice and assisting users for ROI.

Sep 2014Dec 2015

   AppleCare Product Specialist and Senior Technical Advisor 

Teleperformance Hellas - Apple Project

Responsible for handling a wide range of incoming calls about Apple products and procedures. Handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat). Providing primarily constructive consulting to Tier 1 CSSs in order to assist them handling end users’ cases. Taking over cases from Tier 1 CSSs and handling questions on all aspects of customer experience. Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, in charge of resolving all interactions positively and to the customers complete satisfaction. Performing data entry and using software programs. Also, requires research skills to troubleshoot end users’ problems.

Education

Sep 2010Jan 2014

Bachelor of Public Relations and Advertising 

Yasar University

Communication strategies and projects, apply them in advertising and public relations issues.

Sep 2009Jun 2013

Bachelor of Tourism Management 

Yasar University

Knowledge of the domestic, international, intercultural and entrepreneurial dimensions of tourism and basic managerial principles of tourism operations.

Skills

Language Skills

Turkish 

English

Computer Skills

MS Office

Mac OSX

Windows

Mac OSX and iOS Applications

Certifications

Jul 2012

   Galileo Reservation System Certificate 

Turkish Airlines, Istanbul


Nov 2011

ACEEPT Tourism Project, Certificate of Attendance

Association of European Training Centres in Tourism

Health and Wellness Tourism