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Work experience

Oct 2006Present

Administrative Assistant (STEP Intern)

Department of Education/Office for Civil Rights
  • Responsible for maintaining office records
  • Provide customers with information regarding procedures, processes, and regulations
  • Perform routine clerical work (Answer phones (switchboard), draft documents, created excel spreadsheets, fax documents, log mail (incoming), mail prep (outgoing), etc…) with attention to details
  • In charge of organizing supply stock and routinely moving boxes up to 75lbs
  • Aid Equal Opportunity Specialists and Attorneys in Compliance Review
  • Perform data entry and data analysis
  • Responsible for timely execution of FOIA request
  • Entrusted with the duty of maintaining the maintenance and cleanliness of the GSA vehicle
  • Represented the Office for Civil Rights at the Georgia State University Career Information Session (January 2010)
  • Key contributor in the execution of a successful Title IX Conference (2008)
  • Promoted from GS-3 to GS-4, the highest level attainable at the student intern position (Mar 2008)
Oct 2003Present

Volunteer/Mentor

YMCA
  • Mentored upcoming high school students on proper leadership skills
  • Supervised and assisted in various team building activities
Aug 2009May 2010

Volunteer

Spotlight Programs (GSU)
  • Homes For The Holidays: cleaned, painted, and provided meals for families for Thanksgiving
  • Volunteered for miscellaneous on campus activities.
Feb 2006Jul 2006

Sales Associate

Krispy Kreme
  • Greeted Customers and provided them with information regarding special offers
  • Provided suggestions related to specific customer needs
  • Contributed to all areas of store operation (product production, cashier, and drive-thru)
  • Assisted in a team effort to maintain store cleanliness
  • Routinely moved boxes 25-50lbs and maintained organization of stock and supplies
Jan 2005Feb 2006

Sales Associate/Line Cook

Krystals
  • Greeted Customers and provided them with information regarding special offers
  • Provided suggestions related to specific customer needs
  • Contributed to all areas of store operation (product production, cashier, and drive-thru)
  • Assisted in a team effort to maintain store cleanliness
  • Routinely moved boxes 25-50lbs and maintained organization of stock and supplies
  • Responsible for the successful training of 6 individuals in store operation

Education

Aug 2007Present

Bachelor of Arts

Georgia State University

Skills

Microsoft Office Suites
Typing speed of 65-75 wpm and knowledgeable of Windows and Mac software Knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint 

Summary

During my 6+ years of work and volunteer experience I have spent a great deal of that time working in the customer service field. I have been presented with many different situations at each position I have held which has prepared me to handle any situation that may arise in the future. Over time I have developed my PC skills and have become very proficient using the Microsoft Office Suites and many other software programs. My great people skills, organization and cleanliness are also traits I have polished over time and will prove to be an asset to any company.  

Objective

To obtain Employment with the United States Department of Education