Liza I. James

Customer care coordinator

Objective

To secure a client service coordinator position with the organization utilizing strong people skill and exceptional communication expertise to contribute effectively to the long-term mission of the organization

Work History

Work History
Mar 2008 - Present

Customer care coordinator

Al Yousuf Electronics L.L.C.
  1. Provide a high level of customer service and professionalism taking into account the consideration that all Al Yousuf Electronics customers are entitled to swift and immediate action on any complaint and inquiry.
  2. Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
  3. Performs overall customer service functions in the Service Centre dealing with after sales.

  4. Conducts daily registration (thru data encoding / furnishing of job cards) of complaints received via phone, walk-in and e-mail.

  5. Coordinates with the Supervisor In-Charge for all repair follow-ups and after-sales concerns.
  6. Liaise with the service centre staffs, dealers, sales executives, LG Customer  Information Centre (coordinator) for all customers’ complaints and other related concerns when necessary to ensure that all issues are resolved promptly with minimal disruption to service.
  7. Prepares the Daily Registration Report and submit to the CS superior.
  8. Exudes all relevant information to the concerned personnel and confirms whether it was properly conveyed.
  9. Performs other related tasks as may assigned from time to time.
  10. Must acquire the knowledge of all products features and must develop quick trouble shooting mechanism so that customers are provided accurate information and guided accordingly at all times.
Aug 2005 - Dec 2006

Marketing Coordinator

CIMA(Chartered Institute of Management Accountants)
  1.  Assisted at social events, media conferences and career guidance programs.
  2. Handling telephones, general administrative work including filing, typing and correspondence.
  3. Used telephone skills to promote PR events among CIMA Members.
Oct 2002 - Feb 2004

Marketing Coordinator

J.P. HOLDINGS PVT. LTD.
Mar 1999 - Oct 2001

Guest Relation Officer

Holiday Inn Colombo
  1. Provide high quality guest service, ensuring a safe, clean, comfortable and welcoming atmosphere.
  2. Attend to guests warmly during check in/out Handle guest enquiries, feedback, complaints and requests and ensure customer satisfaction.
  3. Provide customers with satisfying and memorable experience by associating with them and providing them with travel information within Colombo and in the region.
  4. Maximize sales and revenue for the hotel.

Education

Education
Aug 1994 - Aug 1996

Completed G.C.E. Advanced level exams

All Saints Convent

Completed my  higher school studies.

Jan 1982 - Dec 1993

Completed G.C.E. Ordinary level exams

All Saints Convent

I cultivated my basic knowledge from this institution.

Jan 2007 - May 2007

Diploma in Airline Fares & Ticketing,

IATA (Sri Lanka)

Diploma in Airline Fares & Ticketing, - Reservations, Marketing,   Airport Handling & Air Cargo from International Airline Ticketing Academy in   Sri lanka.

Skills

Skills
10
Language Skills

  • dubizzel
  •  (Fluent in Speaking, Reading & Writing)
  • Hindi (Fluent in Speaking)
  • Tamil (Fluent in Speaking)
  • Sinhalese (Fluent in Speaking, Reading & Writing)
10
Technical Skills

  • Certified in TTT soft skills course presented by LG MEA Service Academy
  • Leading the front office relations with fellow colleague's
10
Computer Skills

  • Oracle, Enterprise resource planning
  • Microsoft: Word (2000, 2002,Office Word 2003, Office Word 2007, 2010)
  • Microsoft Excel (2000, 2002, 2003, 2007, 2010)
  • Microsoft Outlook
  • Email & Internet

Declaration

 I, Liza I. James hereby declare that the information above is correct and true to the best of my knowledge and belief.