- Royal Tunbridge Wells United Kingdom
Mar ‘02 - Nov ‘10: IT Support / Senior Support Worker - Mencap, North Yorkshire, UKProvided hands-on support to adults with learning disabilities / behavioral problems, and also leveraged accomplished technical skills supporting the Mencap’s technical infrastructure needs.
An exceptional and proven IT Microsoft certified professional now ready to undertake a fresh appointment. Commercially astute, people engaged and possessing an impressive ability to reconcile complex technical infrastructure tasks where the need to quickly understand, define and deploy a scalable and fiscally prudent solution is deemed business critical. A skilled trouble-shooter, providing an efficient and proactive approach to ensuring 24/7 Infrastructures; including Desktop Support, Recovery, Upgrades, Security, Planning, Strategy and Server Maintenance across the business platform. A proactive leader, leveraging communication excellence to drive up efficiency, productivity and satisfaction. Consistently able to mitigate operational risk and support organisation transformation successfully across multiple sites, whilst harnessing sustainable team, customer and stakeholder relationships.
City & Guilds Computer & Computing