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Current Work History

May 2015Present

Customer Service Representative - Barbican and St Paul's (full time)

Regus

- Business planning, checking and managing paying and payable accounts by achieving development

- As first point of contact and catalyst of communications representing great customer service to our office; virtual office; and meeting/day office clients

- Liaising with Building Management & Security, engineers, contractors, couriers, cleaners, handy men, suppliers of office-catering-cleaning products on a daily basis. Keeping vendors on account and making them functional

- Managing interior changes, making things happen: supporting companies with move ins and move outs by setting up their office, patching in IT and Telephone, ordering supplies

- Ensuring virtual office compliance according to legal regulations , keeping Health & Safety records up-to-date, handling Fire Risk Assessment, and  managing fire evacuation procedures 

Nov 2014Present

Front of House Receptionist - Hampstead and Canary Wharf (part time)

Britannia Hotels Ltd

- Handling with check ins-outs, queries and complaints in a professional and courteous manner

- Keeping focused on payment transactions and capturing them on system

- Operating switchboard, handling numerous phone calls and discussing operational/ accessibility issues  in a friendly, and sharp manner with other departments and customers

- Dealing with travel and booking agencies, taxi companies

- Providing and checking invoices, reports

- Allocating rooms, managing last minute changes according to changes in expectations

Achievements

  • I am acting as Operations Manager in absence of my line manager and building my skills on commercial awareness; personal impact and confidence; action planning; training colleagues; raising interpersonal sensitivity. I am able maintain the well-organized atmosphere of my 5-level centre where I work with 30 companies; 45 virtual office companies, and meeting room clients in 5 bigger meeting rooms that accommodate conferences.
  • Due to the always changing needs of business both in the serviced office industry and in hospitality I proved in productivity as I easily adhere to new systems and products.
  • I got transfertrd within hotels and serviced office centres due to my ability to complete projects successfully and to raise the overall revenue of the business.
  • I was trained in logistical and accounting processes.
  • I had been recognized for beating the target NPS scores of my centre and maximising customer satisfaction.

Education

20122014

English Literature and Culture – Master of Arts in Humanities

Pazmany Peter Catholic University - Budapest, HU

Literary Criticism, Film Studies, Cultural Studies and Politics

20092012

English and American Studies – Bachelor of Arts in Humanities

University of Debrecen, HU

Debate Team; Essay-Thesis Writing Practice; English, - American, - Multicultural Literature/History/Politics

20102012

Netherlandistic Studies – Minor Specialization in Arts

University of Debrecen, HU

Dutch Culture, History, Politics, Literature

Additional Information