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Summary

  • Certified IT Consultant & Project Management Professional (PMP) with over 12+ year’s experience in IT and Banking industries. Associated with HCL InSys, Singapore as Senior Engineer for the last 4+ years.
  • 11+ years of rich experience in 2000/2003/2008/2012 Server, AD DS, Exchange 2003\2007, and VMware 5.5 Infrastructure & Server Administration.
  • Results focused, customer service oriented, well-organized individual with proven results in IT project management, process improvement, team leadership and client support.
  • Strong mentoring skills, capable of leading and motivating individuals to maximize productivity while fostering cohesive teams in a virtual environment. Team management across assignment’s.
  • Exceptional communicator focused on building strong relationships with peers and clients.
  • Proficient in Windows Server Build, Operating System Troubleshooting, maintenance, Data Centre, Blade Server, and VMware infrastructure management.

Technical Proficiency:-

Server OS

Windows 2000/2003/2008/2012

Domain Controller

Windows 2008/2003/2000 Domain Controllers

Mail Server

MS Exchange 2003, 2007

Monitoring Tools

MOM, IBM Tivoli, Autosys, Perfmon, CA Spectrum, eG Monitoring.

Patching & Baselining

BigFix, WSUS, Glowhorn, IREY, GFI LanGuard, Lumension.

Ticketing Tools

SRS(Service Request Schema), Remedy, HP SM

Backup and Recovery

CA ArcServe, Symantec Backup Exec, Netbackup & EMC Networker.

Antivirus

Symantec End Point, McAfee, Trend Micro, Kaspersky, Eset NOD 32

Technologies

AD, DNS, DHCP

Server Hardware

HP Proliant\Blade, IBM xSeries, Dell Power Edge Servers

Environment

X86/X64 with Windows 2000/2003/2008/2012 Servers

Security

Cyber Ark, SIEM Monitoring

Applications

Microsoft Office SharePoint Server - 2007; Business Objects/Crystal Reports 8.5

Virtualization

VMware vSphere 5.5, Citrix 4.5 Presentation Server

Network & Storage

Fundamental knowledge of Cisco L2 / L3 switches & Routers, EMC Clarion CX3-20F,CX4-120, CX4-240, VNX & Symantec Storage Foundation for Windows.

CRM/CMDB/Management

Capacity Management, Resource Management, Project Management & Delivery.

Interest

Traveling, Photography, Swimming and Classical Music.

Objective

To integrate the professional qualification, skills and work experience in Information Technology with my personal interest and drive in the emerging concepts of Information Technology for a challenging and enriching journey ultimately leading to the value addition to the organizational goals.

Work experience

Jan 2013Present

Senior Engineer - Infrastructure Managed Services

HCL InSys Pte Ltd, Singapore
  • Install Administer and troubleshooting Windows Servers including knowledge in hardening and securing of Wintel systems.
  • Advanced level of Administration of Windows server with Active directory
  • Understanding of RAID, pros and cons of various RAID levels and decision making on the same in a given situation
  • Microsoft cluster configuration, administration and troubleshooting.
  • Understanding Storage related concepts like LUN, HBA, FC, SCSI, iSCSI and working on EMC CX3-20F, CX4-120, CX4-240, and Symantec Storage Foundation 6.0 for Windows.
  • Managing Disks, RAID Groups, Storage Groups & LUNs, Creation LUNS and assigning to hosts...etc
  • Provisioning & Decommission Windows Servers as per the Business Requirements.
  • Experience and knowledge with installing and implementing VMware ESX server, VMware virtual Center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, VMware converter VM Backup products and other products.
  • Experience using Enterprise Backup Solutions like CA Arcserve, Symantec Backup Exec & EMC Networker.
  • Understanding about the ITIL process
  • Project management experience of 2-3 years.
  • Experience in managing IT infrastructure projects especially Wintel and VMware related projects.
  • Leading the planning and implementation of infrastructure projects.
  • Facilitate the definition of project scope, goals and deliverables.
  • Define project tasks and resource requirements.
  • Develop full scale project plans, coordinate resources.
  • Hands-on Experience in Network such as LAN and WAN support and configuration.
  • Experience in handling projects with exposure to Wintel Administration, installation and troubleshooting of Windows Servers.
  • Working on Win2k3 Migration Project – Migration of Win2k3 servers to Win2k8R2 and Win2k12 as per the Clients requirements. Coordinating with various teams to get the scope of work, installed application, data to be migrated.
  • Working on Backup migration from Backup Exec 2010 R3 to 2012 R2.
  • Working on AD migration project from Win 2k3 to Win2k8 & Win2k12.
  • Working on 1040 & 1170 SIP (Service Improvement Plan) Projects to gather the relevant Assets information, System documentation and SharePoint Repository and CA Agent Installation.
  • Worked in various SG Govt Agencies supporting IT Operations\Support managing Windows\VMware Servers within the Agency domain & G-Cloud servers.
  • Experience in managing / delivering relevant infrastructure and / or solution related technology solutions in a client facing and customer onsite environment.
  • Demonstrable track record in assuming full and sole responsibility for managing all project phases like AD Migration Project, Win2k3 upgrade and migration project, OWFT to name a few.
  • Accomplishing human resources objectives by selecting, orienting, training, assigning, scheduling, coaching and counselling project team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. Currently handling a team of 5 Wintel, 3 DBA’s, 3 Network Administrators, 7 Desktop Engineers and 2 Front Desk Admins for a Prestigious Govt client.
  • Achieving operational objectives by contributing information and recommendations to strategic plans and reviews ; preparing and completing action plans; resolving issues; supporting audits; identifying risks and develop risk mitigation plans; determining system & service improvement plans; implementing change.
  • Meet financials objectives by forecasting requirements; preparing a budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.   
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments.
Jan 2012Oct 2012

Senior Windows Systems Administrator

ManPower Staffing & Services Pte Ltd
  • Administration and Management of Infrastructure and Application Servers (which include Production, DR, UAT/SIT servers) running Windows 2000/2003 OS on HP Proliant and Dell Power Edge Servers.
  • Provide Primary\Secondary Support for various application servers like Retail Lockbox, Rightfax, PB26-ElectroMobius, APBIS, SG Branch Application, IntelliTracs, Reconciliation and Investigations servers to mention a few….
  • Provide On call Support as per the Rota furnished.
  • Team player: Taking ownership, co-ordinating with team, creating knowledge base/best practices & sharing the same with the team.
  • Responsible for addressing server hardware issues with the co-ordination of respective hardware vendor (Like Disk failures, HBA failure etc...)
  • Responsible for VMware activities like.......
  1. Creating Standard VM Templates & Virtual machines.
  2. Deploying new VM's using templates / by cloning the existing VM.
  • Re-configuring VM objects like modifying Memory, CPU, Disk’s etc...
  1. Taking care of VM vmotion migration, Storage vmotion migration.
  2. Powering-off / Suspending / deletion of VM’s during the Decomm process.
  3. Provisioning VM’s according to the Business Requirements.
  • Decommissioning the VM’s by coordinating with various Business teams.
  • Co-ordinate with various teams like UNIX, Database, Storage and DC Facilities for issues and resolution.
  • IBM Tivoli Monitoring and Administration
  1. Monitoring and Generation of historical data for CPU, Memory and Disk Utilizations.
  2. Monitoring and Administration of TEPS and TEMS for Singapore, Hong Kong and all the other spoke countries\sites
  • Customization of Alerts (received in the form of SMS and e-mails) using the InspireTech’s Easy Escalate Software and Reports using Business Objects\Crystal Reports 8.5.
  • Co-ordinate with Vendors for Hardware Refresh, Licensing, Datacenter Exits etc.,
  • Worked on UI [G2B] Project for APD [Application Packaging and Deployment]
  • Worked on UI [G2B] Data Cleansing and Migration Project for APAC.
  • Worked on UI [G2B] Project for Printer/Print Server Migration.
  • Worked on Project for Exchange User Mailbox migration from Exchange 2k3 to 2k7.
  • Capacity management on Distributed Unix\Linux\Solaris, Windows, AS400 servers using the Tivoli Infra.
  • Worked on GCE Lite Project for India Pay.
  • Working on GIS Server Resiliency Project
  • Working on CCTV Refresh Project.
  • Working on the UI [G2B] Project for Antivirus Migration from SAV & Trend Micro to McAfee.
Jun 2010Dec 2012

Senior Windows Systems Administrator

Omnitech Services Pte Ltd
  • Administration and Management of Infrastructure and Application Servers (which include Production, DR, UAT/SIT servers) running Windows 2000/2003 OS on HP Proliant and Dell Power Edge Servers.
  • Provide Primary\Secondary Support for various application servers like Retail Lockbox, Rightfax, PB26-ElectroMobius, APBIS, SG Branch Application, SharePoint IntelliTracs, Reconciliation and Investigations servers to mention a few….
  • Team Management across the Wintel Silo.
  • Provide On call Support as per the Rota furnished.
  • IBM Tivoli Monitoring and Administration
  • Monitoring and Generation of historical data for CPU, Memory and Disk Utilizations.
  • Monitoring and Administration of TEPS and TEMS for Singapore, Hong Kong and all the other spoke countries\sites.
  • Customization of Alerts (received in the form of SMS and e-mails) using the InspireTech’s EasiEscalate Software and Reports using Business Objects\Crystal Reports 8.5.
  • BAU(Business As Usual) tasks include:-
  • Daily Server and Tivoli Monitoring Health Checks.
  • Consolidation and Verification of reports generated by Tivoli and update to SharePoint.
  • Resolution of DW\Remedy tickets, i-tasks, CRS and Incidents logged using HP SM.
  • Updating Asset Inventory as per the IMAC process for any New Servers or Decommissions.
  • Daily\Weekly\Monthly Capacity Reporting\Review
  • Utilize standard corporate tools like remedy, hp service manager, cms…etc., to record changes, service requests, and problem activities for tracking.
  • MS Patching using Glowhorn, Vulnerability. Wintel Asset Inventory Management.
  • Actively participate in DR and Powerdown Activities. Global Switch, ORQ, Telepark and Hawpar Data centre Failovers.
  • Co-ordinate and follow up with other Infrastructure (UNIX, AIX, Database, Storage, Network, Application and Operations teams for various BAU and project related tasks.
  • Visit Datacenter for new server setup and installation, hardware and network related issues\parts replacement, audits, troubleshooting, asset inventory updates…etc
  • Worked on SIP’s for Inventory and Patch Management, Audit Points – Generic Id’s removal and addition of Id’s to Cyber ark MEP/EEP.
  • Worked on UI [G2B] Project for APD [Application Packaging and Deployment], CCTV Refresh Project, and RCS - GCE Lite Deployment on APBIS DMZ.
  • Worked on UI[G2B] Project for Decommissioning of Legacy ABN Amro Servers (300+) & Provisioning the New GBM(Global Banking & Markets) Servers by coordinating with various Business teams like Unix, Storage, DB, Backup & Application teams getting their Sign-Off’s and following the CR Process.
  • Worked on ongoing project for Exchange User Mailbox migration from Exchange 2k3 to 2k7
  • Working on G2B Printer Migration from Ex-TS to GBM
Feb 2007May 2010

Server Management Engineer

Wipro Infotech - Goldman Sachs
  • Fronting the team, handling operation & technical escalation as next level.
  • Responsible for technical/process oriented trainings to the new team members.
  • Responsible for planning as well implementing the scheduled changes.
  • Managing AD Sites & Services. (Addition / Deletion / Modification of AD sites & subnets)
  • Domain Controller upgrades (Promotion / Demotion)
  • Active Directory replication monitoring & troubleshooting.
  • Administration of DNS / DHCP Servers.
  • Responsible for production server migrations (Hardware refresh / DC Moves).
  • Responsible for MS Exchange activities like transaction log reset, exchange server’s failover, & also taking care of exchange issues (Like exchange store timeout, RPC latency, exchange service failure, etc…)
  • Taking care of MOM environment.       
  • (Addition / deletion of clients, MOM management packs deployments, Suspensions of monitoring, Alerts management etc…)
  • Responsible for performing proactive checkouts on MOM environment, Exchange environment, Virtual Server environment & Fax Environment.
  • Taking care of incident reported & doing the RCA post the issue resolution.
  • Remote management on Wintel platform 32/64 Bit.
  • Responsible for MS Patch updates & SP upgrades on servers using BigFix utility.
  • Responsible for WSUS Server sync, to update / deploy patches on desktops.
  • Taking care of post build activities for newly build servers.
  • (Registering the server in MOM, BigFix & ensuring required apps are installed)
  • Responsible for backup failure remediation & File restoration (Legato Backup App’n)
  • Diagnosing server’s hardware problems & advising h/w team to replace the faulty devices in servers.
  • Responsible for the decommissioning of the production servers.
  • Responsible for building power-down activities.
  • Responsible for updating missing asset tag in BIOS, remediation of forward & reverse lookup mismatch, forward/reverse lookup not found, etc…
  • (The process is called as “Tracer Exception Remediation” where in the exception will be closed within the SLA to ensure that the inventory is maintained with 0% errors)
Oct 2006Feb 2007

Desktop Support Engineer (L2)

Symbiosis Networks (Wipro Franchise)
  • Server/Desktop Administration at their I-flex Centre Location consisting of around 45 servers & 2000 Desktops ( Dell, HP & IBM Make) with Windows 2000 Professional and Windows XP Operating systems and a combination of Windows 2003/2000/NT/Unix/Sun Servers.
  • Troubleshooting of Kyocera Mita FS9520DN, FS9500DN, FS9000DN network printers.
  • Installing and troubleshooting of a variety of Software’s like Visual studio ,Visual studio.Net, Oracle forms, Oracle 9iAS, Oracle9i DS, SQL 2000, IBM Web sphere MQ server, Rational rose, etc..
  • Providing Level 1 & Level 2 support for the Users relating to Network Issues and support for the Users using VPN Sites.
  • Manage day to day affairs viz., User ID creation, Configuring MS outlook, Password reset, Account lockout issues etc.
  • Patch Management (tracking the latest changes and updating them accordingly)
  • Updating the AV Software on the servers on a regular basis and applying Security policies on a monthly basis on the desktops of high profile users.
  • Access and permission problems troubleshooting common resources, implementing security permissions on the windows network.
  • Installing, Configuring and troubleshooting windows components like IIS, terminal server, internet explorer, networking etc and monitor, manage and trouble shoot access files and folders, deploy service packs. Manage and troubleshoot access to shared folders.
  • Implementing the organization’s security polices, constantly monitoring the network for security threats and regularly updating the anti-virus with the latest releases of DAT & Engine.
  • Configuring Laptop’s and Notebooks, Wireless Configurations.           
Jun 2005Aug 2006

System Administrator

e-Nigma Consulting Services
  • Installing & Configuration of Windows 98, ME, 2000 Professional / Server.
  • User Management and User rights assignments.
  • Installation of new PCs, providing support for workstation and configuration of printers.
  • Deploying Windows 2000/XP/2003 OS using software like Norton Ghost. Troubleshooting network and hardware issues within the machine.
  • Installation, Configuration, upgradation and Maintenance of various applications/ software’s/packages like Visual Studio 6.0, Oracle 8i Client/Server, and Office-2000/XP/2003.
  • Experience in Implementing Backup/Recovery, Installation of Third Party Software’s, Automatic Updates, Anti-Virus Software’s, Security Patches and Service Packs.

Education