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Summary

  • Certified IT Consultant & Project Management Professional (PMP) with over 11+ years’ experience in IT and Banking industries. Associated with HCL InSys, Singapore as Senior Engineer for the last 3+ years
  • 10+ years of rich experience in 2000/2003/2008/2012 Server, ADDS, Exchange 2003\2007, VMware 5.5 Infrastructure & Server Administration.
  • Results focused, customer service oriented, well-organized individual with proven results in IT project management, process improvement, team leadership and client support.
  • Strong mentoring skills, capable of leading and motivating individuals to maximize productivity while fostering cohesive teams in a virtual environment.
  • Exceptional communicator focused on building strong relationships with peers and clients.
  • Proficient in Windows Server Build, Operating System Troubleshooting, maintenance, Data Centre, Blade Server, and VMware infrastructure management.

Technical Proficiency:-

Server OS

Windows 2000/2003/2008/2012

Domain Controller

Windows 2008/2003/2000 Domain Controllers

Mail Server

MS Exchange 2003, 2007

Monitoring Tools

MOM, IBM Tivoli, Autosys, Perfmon, CA Spectrum, eG Monitoring.

Patching & Baselining

BigFix, WSUS, Glowhorn, IREY, GFI LanGuard, Lumension.

CRM Tools

SRS(Service Request Schema), Remedy, HP SM

Backup and Recovery

CA ArcServe, Symantec Backup Exec, EMC Networker.

Antivirus

Symantec End Point, McAfee, Trend Micro, Kaspersky, Eset NOD 32

Technologies

AD, DNS, DHCP

Server Hardware

HP Proliant\Blade, IBM xSeries, Dell Power Edge Servers

Environment

X86/X64 with Windows 2000/2003/2008/2012 Servers

Security

Cyber Ark, SIEM Monitoring

Applications

Microsoft Office SharePoint Server - 2007; Business Objects/Crystal Reports 8.5

Virtualization

VMware vSphere 5.1; Citrix 4.5 Presentation Server

Network & Storage

Fundamental knowledge of Cisco L2 / L3 switches & Routers, EMC Clarion CX3-20F,CX4-120, CX4-240, VNX & Symantec Storage Foundation for Windows.

CRM/CMDB/Management

Capacity Management, Resource Management, Project Management & Delivery.

Interest

Traveling, Photography, Swimming and Classical Music.

Objective

To integrate the professional qualification, skills and work experience in Information Technology with my personal interest and drive in the emerging concepts of Information Technology for a challenging and enriching journey ultimately leading to the value addition to the organizational goals.

Work History

Jan 2013Present

Senior Engineer - Infrastructure Managed Services

HCL InSys Pte Ltd, Singapore

Install Administer and troubleshooting Windows Servers including knowledge in hardening and securing of Wintel systems. Advanced level of Administration of Windows server with Active directory. Understanding of RAID, pros and cons of various RAID levels and decision making on the same in a given situation. Microsoft cluster configuration, administration and troubleshooting.  Understanding Storage related concepts like LUN, HBA, FC, SCSI, iSCSI and working on EMC CX3-20F, CX4-120, CX4-240, and Symantec Storage Foundation 6.0 for Windows.  Managing Disks, RAID Groups, Storage Groups & LUNs, Creation LUNS and assigning to hosts...etc Experience and knowledge with installing and implementing VMware ESX server, VMware virtual Center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, VMware converter VM Backup products and other products. Understanding about the ITIL process  Project management experience of 2-3 years.  Experience in managing IT infrastructure projects especially Wintel and Networks.  Leading the planning and implementation of infrastructure projects.  Facilitate the definition of project scope, goals and deliverables.  Define project tasks and resource requirements.  Develop full scale project plans, coordinate resources.  Hands-on Experience in Network such as LAN and WAN support and configuration.  Experience in handling projects with exposure to Wintel Administration, installation and troubleshooting of Windows Servers.

Jun 2010Dec 2012

Senior Windows Systems Administrator

Omnitech Services Pte Ltd

Administration and Management of Infrastructure and Application Servers (which include Production, DR, UAT/SIT servers) running Windows 2000/2003 OS on HP Proliant and Dell Power Edge Servers.Provide Primary\Secondary Support for various application servers like Retail Lockbox, Rightfax, PB26-ElectroMobius, APBIS, SG Branch Application, IntelliTracs, Reconciliation and Investigations servers to mention a few….Team Management across the Wintel Silo.Provide Oncall Support as per the Rota furnished.IBM Tivoli Monitoring and Administration–  Monitoring and Generation of historical data for CPU, Memory and Disk Utilizations.–  Monitoring and Administration of TEPS and TEMS for Singapore, Hong Kong and all the other spoke countries\sites–  Customization of Alerts (received in the form of SMS and e-mails) using the InspireTech’s EasyEscalate Software and Reports using Business Objects\Crystal Reports 8.5.BAU(Business As Usual) tasks include:-–  Daily Server and Tivoli Monitoring Health Checks–  Verification of reports generated by Tivoli and update to sharepoint site–  Consolidation of Tivoli generated alerts and update to sharepoint–  Resolution of DW\Remedy tickets, i-tasks, CRS and Incidents logged using HP SM.–  Updating Asset Inventory as per the IMAC process for any New Servers or Decommissions.–  Daily\Weekly\Monthly Capacity Reporting\ReviewSAV Reporting and Administration and Definition updatesUtilize standard corporate tools like remedy, hp service manager, cms…etc., to record changes, service requests, and problem activities for tracking.MS Patching using Glowhorn, VulnerabilityActively participate in DR and Powerdown Activities.Co-ordinate and follow up with other Infrastructure (UNIX, AIX, Database, Storage, Network, Application and Operations teams for various BAU and project related tasks.Wintel Asset Inventory Management.Visit Datacenter for new server setup and installation, hardware and network related issues\parts replacement, audits, troubleshooting, asset inventory updates…etc

Jan 2012Oct 2012

Senior Windows Systems Administrator

ManPower Staffing & Services Pte Ltd

Administration and Management of Infrastructure and Application Servers (which include Production, DR, UAT/SIT servers) running Windows 2000/2003 OS on HP Proliant and Dell Power Edge Servers.Provide Primary\Secondary Support for various application servers like Retail Lockbox, Rightfax, PB26-ElectroMobius, APBIS, SG Branch Application, IntelliTracs, Reconciliation and Investigations servers to mention a few….Provide Oncall Support as per the Rota furnished.Team player: Taking ownership, co-ordinating with team, creating knowledge base/best practices & sharing the same with the team.Responsible for addressing server hardware issues with the co-ordination of respective hardware vendor (Like Disk failures, HBA failure etc...)Responsible for VMware activities like.......i.    Creating Standard VM Templates & Virtual machines.ii.    Deploying new VM's using templates / by cloning the existing VM.iii.    Re-configuring VM objects like modifying Memory, CPU, Disk’s etc...iv.    Taking care of VM vmotion migration, Storage vmotion migration.v.    Powering-off / Suspending / deletion of VM’s during the Decomm process.Co-ordinate with various teams like Unix, Database, Storage and DC Facilities for issues and resolution.IBM Tivoli Monitoring and Administrationi.    Monitoring and Generation of historical data for CPU, Memory and Disk Utilizations.ii.    Monitoring and Administration of TEPS and TEMS for Singapore, Hong Kong and all the other spoke countries\sitesiii.    Customization of Alerts (received in the form of SMS and e-mails) using the InspireTech’s EasyEscalate Software and Reports using Business Objects\Crystal Reports 8.5.Co-ordinate with Vendors for Hardware Refresh, Licensing, Datacenter Exits etc.,Worked on UI[G2B] Project for APD [Application Packaging and Deployment]Worked on UI[G2B] Project for Printer/Print Server Migration.Worked on Project for Exchange User Mailbox migration from Exchange 2k3 to 2k7.Capacity management on Distributed Unix\Linux\Solaris, Windows, AS400 servers using the Tivoli Infra.Worked on GCE Lite Project for India Pay.Working on CCTV Refresh Project.Working on the UI[G2B] Project for Antivirus Migration from SAV & Trend Micro to McAfee.

Working on CCTV Refresh Project.

Working on the UI[G2B] Project for Antivirus Migration from SAV & Trend Micro to McAfee.

IT Disaster Recovery for SG [TPK and GS DC's], Taiwan DC, Japan PLC.

Power down Activities for SG [GS, TPK, OGS and ORQ] and Australia [Melbourne & Sydney].

Feb 2007May 2010

Server Management Engineer

Wipro Infotech - Goldman Sachs

Fronting the team, handling operation & technical escalation as next level.Responsible for technical/process oriented trainings to the new team members.Responsible for planning as well implementing the scheduled changes.Managing AD Sites & Services. (Addition / Deletion / Modification of AD sites & subnets)Domain Controller upgrades (Promotion / Demotion)Active Directory replication monitoring & troubleshooting.Administration of DNS / DHCP Servers.Responsible for production server migrations (Hardware refresh / DC Moves).Responsible for MS Exchange activities like transaction log reset, exchange server’s failover, & also taking care of exchange issues (Like exchange store timeout, RPC latency, exchange service failure, etc…)Taking care of MOM environment.     (Addition / deletion of clients, MOM management packs deployments, Suspensions    of monitoring, Alerts management etc…)Responsible for performing proactive checkouts on MOM environment, Exchange environment, Virtual Server environment & Fax Environment.Taking care of incident reported & doing the RCA post the issue resolution.Remote management on Wintel platform 32/64 Bit.Responsible for MS Patch updates & SP upgrades on servers using BigFix utility.Responsible for WSUS Server sync, to update / deploy patches on desktops.Taking care of post build activities for newly build servers.(Registering the server in MOM, BigFix & ensuring required apps are installed)Responsible for backup failure remediation & File restoration (Legato Backup App’n)Diagnosing server’s hardware problems & advising h/w team to replace the faulty devices in servers.Responsible for the decommissioning of the production servers.Responsible for building power-down activities.Responsible for updating missing asset tag in BIOS, remediation of forward & reverse lookup mismatch, forward/reverse lookup not found, etc…(The process is called as “Tracer Exception Remediation” where in the exception will be closed within the SLA to ensure that the inventory is maintained with 0% errors)

Oct 2006Feb 2007

Desktop Support Engineer (L2)

Symbiosis Networks (Wipro Franchise)

Server/Desktop Administration at their I-flex Centre Location consisting of around 45 servers & 2000 Desktops ( Dell, HP & IBM Make) with Windows 2000 Professional and Windows XP Operating systems and a combination of Windows 2003/2000/NT/Unix/Sun Servers.Troubleshooting of Kyocera Mita FS9520DN, FS9500DN, FS9000DN network printers.Installing and troubleshooting of a variety of Software’s like Visual studio ,Visual studio.Net, Oracle forms, Oracle 9iAS, Oracle9i DS, SQL 2000, IBM Web sphere MQ server, Rational rose, etc..Providing Level 1 & Level 2 support for the Users relating to Network Issues and support for the Users using VPN Sites.Manage day to day affairs viz., User ID creation, Configuring MS outlook, Password reset, Account lockout issues etc.Patch Management (tracking the latest changes and updating them accordingly)Updating the AV Software on the servers on a regular basis and applying Security policies on a monthly basis on the desktops of high profile users.Access and permission problems troubleshooting common resources, implementing security permissions on the windows network.Installing, Configuring and troubleshooting windows components like IIS, terminal server, internet explorer, networking etc and monitor, manage and trouble shoot access files and folders, deploy service packs. Manage and troubleshoot access to shared folders.Implementing the organization’s security polices, constantly monitoring the network for security threats and regularly updating the anti-virus with the latest releases of DAT & Engine.Configuring Laptop’s and Notebooks, Wireless Configurations.

Jun 2005Aug 2006

System Administrator

e-Nigma Consulting Services

Installing & Configuration of Windows 98, ME, 2000 Professional / Server.User Management and User rights assignments.Installation of new PCs, providing support for workstation and configuration of printers.Deploying Windows 2000/XP/2003 OS using software like Norton Ghost. Troubleshooting network and hardware issues within the machine.Installation, Configuration, upgradation and Maintenance of various applications/ software’s/packages like Visual Studio 6.0, Oracle 8i Client/Server, and Office-2000/XP/2003.Experience in Implementing Backup/Recovery, Installation of Third Party Software’s, Automatic Updates, Anti-Virus Software’s, Security Patches and Service Packs.

Education

Certifications

Aug 2015Aug 2018

Project Management Professional (PMP®)

Project Management Institute (PMI)
May 2013Present

MCSA – Microsoft Certified Solutions Associate - Windows Server 2012

Microsoft