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Professional Experience 

Nov 2012Jan 2016


  • Plan and direct all functions of the company – Enforcing strong leadership skills to ensure efficient/effective utilization of corporate resources.
  • Managed over 6,000 apartments units
  • Establish and integrate the functional strategies of the company utilizing business expertise to reach financial/operational goals and objectives
  • Record of success in guiding and directing employees through substantial change management, balancing engagement with strong and effective strategic leadership
  • Develop sales and marketing plans including designing brochures, flyers, and e-commerce. Monitor sales performance regularly
  • Ability to design strategies and observe performance metrics
  • Cross-functional team management experience: Experience cooperating and working with cross company Executives
  • Leadership and charisma, excellent organizational, presentation and negotiation skills.
  • Networking, B2B, B2C
  • Cold call prospective clients to gain sales

Apr 2014Present


  • Eye for detail/Creative/Talented and confident
  • Excellent interpersonal skills
  • Innovative and excellent in designing
  • Thorough knowledge of quality standards and product registration process
  • Developed methods to test and measure products and its applications
  • Managed product/Analyzed needs of consumer for change in products
  • Worked closely to develop prototypes for product
  • Participated in quality assurance process so as to maintain the product standards
  • Launched product in the market/Developed advertising, public relations and marketing communications to ensure process was efficient
  • Performed market research to understand the needs of consumers
  • In process of re-engineering 

Dec 2013Dec 2015

Marketing Executive

FuXion | Prolife
  • Marketing Strategies & Campaigns
  • Corporate Communications
  • Creative Team Leadership
  • Product Positioning & Branding/Web & Print Content Development
  • Focus Group & Market Research/Development of Training Materials
  • Sales Collateral & Support/Public & Media Relations
  • New Product Launch/Strong leadership and consensus building skills
  • Able to quickly understand customer needs and to deliver timely and cost-effective solutions

Jan 2010Aug 2011

Claims Assistant / Payment Processing

Citizens Property Insurance
  • Assist claims support staff by managing the activities of personnel in the claims support unit to include training and development.  
  • Prepare claim payments with checks for mailing.
  • Responsible for documenting all information relevant to the claim process in a clear concise manner and run reports as required.
  • Assists Claims Support Manager and Supervisor with special projects.  
  • Process overnight requests.
  • Schedule and organize meetings, and training classes.
  • Responsible for creating and maintaining forms, spreadsheets, databases and manuals for department.  
  • Handle complex issues that arise within department.
  • Assists with decision making and organization in relation to support unit.
  • Initiate claims in EPAS, Wind and PMSC systems, including wind multi-peril and commercial claims, responsible for processing any updates and changes to claims after they have been reported.  
  • Assist with claims check processing, reviewing and handling of returned checks by mail.
  • Enter claim payments in EPAS, PMSC and Wind systems.
  • Interacts with Accounting to initiate check Stop Pay/Void requests.
  • Process expense payments to vendors who provide service for Citizens Claims Administrators.
  • Responsible for all accounting issues pertaining to expenses as well as problem resolution and communication with outside vendors.   
  • Monitor communication avenues to support claim payment processes.


Incomm Holdings/ Contemporary Staffing 

Bilingual Sales
  • Answered inbound customer service phone inquiries related to InComm financial service cards (ATM, Visa, MIO and others) 
  • Handled all phone inquiries related to Fast card PINs, Carrier PINs, Bellsouth and other related long distances cards 
  • Answered calls in timely manner in accordance with InComm goals for call intake
  • Provided timely, accurate and courteous responses to the customers concerns 
  • Performed basic Cardholder Customer Service functions in an accurate, timely and courteous manner; Lost/Stolen Cards, forgotten PINs.
  • Followed Escalation Event procedures in accordance with Financial Services Customer Service Manual
  • Meted reporting requirements as designated by Supervisor 



Bilingual CSR
    • Great customer service skills
    • Excellent  performance on sales and promotional goals utilizing customer relationship management system to provide targeted sales opportunities and support pro-active selling to current and potential customers, including via telephone
    •  Completed all sales activity documentation to provide a record for performance tracking and assist in targeting future sales efforts
    • Educated, encouraged and sold customers on other bank products
    • Participated in training programs to enhance product knowledge
    • Completed other responsibilities, as assigned
    • Bilingual (Spanish)/Led team meetings to improve our sales/Inbound call center.



  • Spanish- Fluent
  • Italian- Intermediate
  • Microsoft Publisher/Microsoft Office : word, excel, outlook, power point
  • Expert Twitter, google +. facebook, Linkedln marketing & advertising
  • Project management skills: Influencing, leading, negotiating and delegating abilities/An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects/Critical thinking, decision-making and problem solving skills
  • Planning and organizing/Excellence Personal Communication skills/Adaptability/Tolerant to stressed situations
  • Self motivated, initiative, high level of energy/Decision making, critical thinking, organizing and planning
  • High touch customer service/Public speaking & presentation experience, and ability to successfully training others.