Working for the Walt Disney Company was truly magical. The amount and caliber of training I received in five years was amazing! I had already had a strong background in customer service training from the Island Company and from my previous island employers (Yoshi's, Island Photo, Catalina Island Travel & Convention Bureau) - when I was working for SCICo between 1999 & 2005, they were making use of Disney's SERVICE model and Four Keys (Safety, Courtesy, Show, Efficiency).
Disney's training blew me away. From the general training to work at the Front Desk (one week backstage, two weeks onstage), to the training to become a ticket specialist, Trainer, Lead, Global Lodging Trainer & finally Emerging Leader and Manager, there was not a day where I wasn't learning something new. Advancement and recognition were standards based, so there were always new goals to be met, new challenges to take and new ways to look for solutions to improve the Guest experience, the morale of the Cast or the bottom line. I love that this company reinforced in me the joy in always improving, always striving for something that is just a little better, a little more. There are training notebooks I've held onto that provide tidbits of knowledge and gems of inspiration when needed.
I was able to run point on several Cast events held in our area including several reward and recognition events which included tours throughout the Resort and backstage, lunches or dinners on and off property and involved several departments. These usually consisted of between 15 - 35 people and were as short as a lunch break or as long as a half day event.
The technical training I learned included LMS, LMS GUI, Galaxy Ticketing Systems plus a host of Disney built systems for reservations and dining, VIP Guests, key encoders, attendance tracking for Cast, reward and recognition tracking, Guest comments & calls tracking and many other programs that were used on a daily basis throughout the Resort, which at the time employed just over 22,000 Cast Members. We also made use of MS Office extensively , utilizing Outlook, Publisher, Excel & Word on a daily basis for general communication between departments and properties.