The San Diego Union Tribune, LLC/SignOnSanDiego.com
The San Diego Union-Tribune
2006—2009: The San Diego Union Tribune / www.signonsandiego.com
Provided customer support/web support to private and commercial classified ad ecommerce accountsfor a major online publication. Managed hundreds of incoming emails supporting requests on a daily basis. Enlisted EXCEL as a tracking tool to document resolved and unresolved technical issues which required software product revisions.
Liaison between sales reps, clients, programmers and vendors regarding technical issues. Played anessential role that showcased customer service skills in a group traditionally low on them. Ability to efficiently communicate a client’s needs to technical staff.
Utilized photo editing, feed management, and program manipulation skills to accommodate large volumes of accounts daily to ensure they go live correctly and empowered to make decisions on how to manage this data.