Customer Service Representative
●Worked with full-time employees in an office environment, liaising with head office in California
to quickly and efficiently solve customer challenges.
●Monitored Boatracs, a GPS unit for marine fleets covering all coasts of North America. Supplied
technical support, monitored crew safety and dealt with legal requirements of vessels.
●Also provided customer support to AirIQ car rental fleets, commercial transport and heavy
equipment fleets (all equipped with GPS).
●Aided my supervisor with data reports as well as assisting in on-site training of new employees.
●Learnt a variety of programs quickly and efficiently.
● Communicated with customers on a daily basis, resolving and opening cases.
● Excelled within this fast-paced environment, continually taking on increased levels of responsibility.