Lisa Dory

Lisa Dory

Education

Education
Aug 2009 - Dec 2012

Bachelor of Science

Kent State University

Unofficial Transcript

Minor in Management

GPA: 3.8 (on a 4.0 scale)

Dean’s List: Every Semester

Related Coursework:

Airport Management, Elements of Aviation Weather, En Route I, En Route II, FAA Orientation,

Fundamentals of Air Traffic Control, Terminal Operations I, Terminal Operations II.

Work History

Work History
Sep 2011 - Present

Help Desk

Kent State University

Enhanced technical skills.  Worked with malfunctioning computers and software.  Customer service skills from working with faculty when fixing computer problems.  Demonstrated responsibility and accountability when opening and closing the Learning Resource Center computer lab.

May 2011 - Present

Part Time Sales Associate

Fashion Bug

Customer service skills from assisting customers on the sales floor.  Worked with money at the registers cashing customers out.  Used teamwork skills while working with fellow employees.

Jan 2013 - Present

Customer Service Representative

Ultimate Jet Charters

Displays advanced customer service skills.  Proficient at data entry of customer’s fuel invoices in FBO Manager.  Correspond with customers via email/phone.  Arrange customer travel, hotel reservations, and auto rental. Track aircraft arrival and assure prompt line service.  Create daily settlements of customer invoices, verifying aircraft number, date, time and fees per gallon.  Prepare daily fuel reconciliation reports.  Document the transmission of fuel, the fuel physical stock, and fuel recirculation. 

Sep 2010 - May 2011

Office Aid

Office Aid

Acquired advanced Microsoft Office skills.  Typed emails, made phone calls, and took phone messages.  Acquired statistics knowledge by assisting Mr. Rossiter with his online Statistical Analysis System (SAS) class.

Summary

Recent graduate from Kent State University.  Majored in Air Traffic Control and minored in Business Management.  Graduated in December 2012 after three and a half years of school.  Looking for a job or internship starting immediately.

Interest

Member of Women in Aviation Aug. 2009-Present http://wai.org/ Member of the National Society of Leadership and Success Apr. 2011-Present http://www.societyleadership.org/  President of KSU’s Chapter of Women in Aviation Aug. 2011-Aug. 2012 http://ksuwomeninaviation.webs.com/  Secretary of KSU’s Chapter of Women in Aviation Aug. 2009-Aug. 2011 Attended the 2012 23rd Annual International Women in Aviation Conference in Dallas, TX http://wai.org/12conference/index.cfm Attended the 2012 UAA 21st Annual Aviation Policy Seminar in Washington, DC http://www.uaa.aero/default.aspx?scid=H%20z2tlh2UnI= Attended the 2011 NBAA 64th Annual Meeting & Convention in Las Vegas, NV http://www.nbaa.org/events/amc/2011/