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Summary

I have a diverse administrative background in healthcare and law, with ten years of experience handling confidential information and interacting with patients and clients as well as medical and legal professionals in various roles.

My unique opportunities for direct interaction and patient care has given me a strong perspective on how to best fulfill the administrative needs of physicians and other providers to ensure the best possible outcome. My legal training and experience have given me a thorough understanding of the requirements of HIPAA and the importance of accurate, timely, and complete documentation.

I am looking forward to utilizing my diverse experience to find another unique opportunity to apply my current skills in a way that will allow me to further expand my horizons.

Experience

20142016

Production Department 

Written Deposition Service

Prepared records and legal documents for production to attorneys involved in civil litigation. Reviewed a wide variety of record types to ensure that records are complete and responsive to request/subpoena.

Contacted record custodians to obtain information or outstanding items and resolve issues. Audit billing records. E-file documents to Texas county and district courts. Assist with client web access issues as needed.

Also filled role of receptionist, in addition to my regular full-time duties, until March 2016; answered all incoming calls to the main business line (approximately 40-50 incoming calls daily).

To assist with the staffing transition, I developed training materials on four topics within my department.

2013Present

Secretary / Paralegal

Nathan Begley, Attorney At Law

Assist solo attorney with administrative duties related to traffic, criminal (misdemeanor and felony), family, and civil cases on an as-needed basis.

20132014

Application Support Technician II

 MAXIMUS

Viewed and processed incoming documents for benefits eligibility (TANF, SNAP, Medicaid), classifying and assigning them to the correct case and document types for submission to case workers.

98% or higher accuracy with average weekly production between 150-180% of production requirement.

20092013

Medical Technician / Medical Care Coordinator / Medical Records

Hector Garza Residential Treatment Center

Maintained medical and psychiatric treatment files for~ 130-bed treatment center.  Tracked resident data to ensure all appointments and necessary care was provided on schedule with state requirements and attended Multi-Disciplinary Staffings as needed.

Coordinated all medical, dental, vision, and psychiatric appointments for facility residents.

Administered medications, urine drug screens and pregnancy tests on an as-needed basis.  

Organized and coordinated staffing for both on-and off-site medical appointments as needed, and filling in as required by staffing shortages.

Handled Medicaid prior authorizations and out-of-network authorizations as required for certain services such as radiology, psychotropic and other medications, and specialist care. 

Served as Direct Care Staff (both male and female units) and weekend Family Visitation Coordinator 2009-2010 (and periodically from 2010-2013 as needed due to staff shortages). 

20062009

Medical Records / PBX Operator / New Patient Coordinator / Front Desk

The Hand Center of San Antonio

Performed patient check-in and check-out on a regular basis as needed to fill in for lunch breaks, staff shortages, etc; collected copay, coinsurance, and deductible amounts.  

Assisted patients with limiting hand injuries in completing new patient paperwork.  

Scheduled new patients, including patients following up from ER after emergency surgery.

Filed documentation into patient chart in a timely fashion.  Responded to medical record requests from attorneys, physicians, patients, Disability Determination Services, and other requesting parties.  

Answered high-volume incoming calls on PBX and assisted with preparing nightly check deposits as needed.

Scheduled new patients, ensuring that any required referrals or authorizations were obtained prior to the appointment date.  Assisted with appointment reminder phone calls to patients on a regular basis. Rescheduled patients as needed when surgical emergencies arose that required physician absences. 

Education

20042009

Bachelor of Arts, Psychology incomplete

University of Texas at San Antonio

Approximately 96 credits completed toward B.A. All required classes for major completed.

Certifications

20132017

Notary Public

State of Texas

My commission expires January 29, 2017.