Area Recruiter, Hawai'i Island Wyndham Vacation Ownership
- 68-1750 Laie St. Waikoloa HI
- (808) 430-3596
- [email protected]
Responsible for sourcing and recruiting qualified candidates for all positions necessary to the efficient and profitable functioning of the vacation ownership sales centers on the Big Island of Hawai'i. Act as the public face of Wyndham Vacation Ownership at community events, networking events, and the Chamber of Commerce. Conduct phone and in-person interviews to screen best candidates and facilitate interviews for the management teams. Work closely with all business partners, including sales, marketing, business operations, and human resources.
Facilitated the sale of vacation ownership interests through a branded, relationship-based sales process.
Responsible for all aspects of marketing the Kings' Shops, an upscale shopping mall located in the Waikoloa Beach Resort. Managed a marketing budget of over $500,000. Developed advertising campaigns of all types, including magazine, radio, newspaper, and social media. Entirely responsible for booking entertainment and planning events to increase mall traffic. Together with the General Manager, acted as the public relations contact for both tenants and the general public. Assisted the leasing team with marketing materials for their efforts, including demographic reports, market research, and leasing-specific collateral. Prepared reports and presentations on the mall's marketing efforts for both the corporate management team at Jones Lang LaSalle and the owners of the property. Responsible for marketing revenue generation through sponsorships and in-mall advertising sales.
Provided professional photography for weddings, real estate, schools, and products. Responsible for all aspects of business, including sales, marketing, accounting, and post-production.
Purchased and reformulated independent bookstore and coffee shop in high-traffic area on the island of St. John. Completely renovated existing space and refined and upgraded concept. Grew business from $90,000 in gross revenue to over $250,000 in the first 12 months. Responsible for all aspects of running the business, including budget management, product selection and ordering, sales, personnel, marketing, financial analysis, and goal-setting.
Responsible for assisting with all aspects of market research projects for corporate clients, including IBM and Pfizer. Developed questionnaires for both quantitative surveys and focus groups. In conjunction with the project manager, analyzed data, drew conclusions, and advised corporate clients on best ways to communicate product and service benefits.
Insured villa owner satisfaction and resolved complaints; developed reports for the H.O.A.; managed owner rental program; instituted “Owner’s Report Card” to monitor satisfaction; tracked maintenance and service calls; supported and facilitated integration of the timeshare organization with the resort management team; forecasted owner and rental occupancy and revenue generation; facilitated weekly villa walk-through and operations meeting with resort management team. Conducted employee workshops on customer service.
Worked closely with marketing team to develop new ways of identifying and touring the preferred guest; trained marketing staff to use the property management system for concierge functions and guest tracking; wrote computer programs enabling analysis of the program’s success; participated in Six Sigma DMAIC project to improve penetration of the preferred guest cohort; wrote scripts and piloted pre-arrival call program.
Executed legal closing documents with new villa owners; insured understanding of program structure; handled follow-up during rescission period.
Participated in a 4-day educational seminar on marketing for retail and negotiating commercial leases.
Completed course and licensed as Real Estate Salesperson. License number RS 77454.
Trained to educate new employees of the resort about the Westin’s approach to customer service.
Intensive training in statistical analysis.
Graduated magna cum laude in philosophy, with emphasis on philosophy of logic .
"Count on Me" Award, 2017; “Best Bookstore in the Virgin Islands”, 2006 and 2007; “Superstar” Award, (for decreasing rescission percentage), First Quarter, 2003; “Manager of the Quarter”, First Quarter, 2002; “Key Operator” Award (for significant contributions to the building of the Galaxy Hotel System database for the Westin St. John) October, 2001; “Above and Beyond the Call of Duty” Award (for outstanding teamwork) Third Quarter, 2000
Board President, Waimea Country School Board of Trustees, 2012 to 2016