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Work experience

Feb 2010Jan 2012

Director of Financial

Aid Services
Director of Financial Department: Kaplan College Fresno/Clovis, CA
Nov 2007Mar 2008

Assistant Director of Financial Aid

Aid Services
Assistant Director of Financial Aid Senior Financial Aid Officer
May 2007Nov 2007

Financial Aid Officer

Aid Services
Financial Aid Officer Managed financial aid processing for over 400 student recipients. Recruited, hired and trained campus Financial Aid staff and Student campus workers. Managed team of up to five direct reports within the Financial Aid Department and up to ten Student campus employees. Generated reports of aid applicants using spreadsheets to analyze applicant characteristics and identify ineligible/incomplete/late students. Sorted applicants for automated versus manual awarding. Identified changes in status relevant to awarding or revising awards. Monitored status of awarding for reporting to the Director of Finance, Executive Director and Regional Management. Generated reports and spreadsheets to support management and prioritization of the workload for the Financial Aid Office unit. Utilized tools such as Campus Vue, Excel, Word and SES to improve the efficiency of internal financial aid business processes. Ensured compliance with numerous state and federal agencies. Served as liaison with other campuses for designated student groups regarding financial aid eligibility issues, to ensure effective delivery of financial aid for students with unique needs. Advised students, parents, and the community at large regarding financial aid programs. Educated students and parents on how financial aid can assist students and family with tuition. Explained financial aid programs available and how they are applied. Assisted in completing the Free Application Federal Student Aid. In turn, used the student's information and my knowledge of federal regulations to perform calculations using Title IV software to determine the appropriate financial aid award. Used spreadsheets to sort applicants and analyze changes in admissions status, program, completed units, and grade point averages that affect award types.

Financial Aid Officer

San Joaquin Valley College
Financial Aid Officer: Fresno, CA

Admissions Advisor

San Joaquin Valley College
Admissions Advisor Educated students, parents/family and the community about Financial Aid Programs. Assisted students in the completion of applications and used applicable software to determine appropriate aid. Improved efficiency of internal financial aid business processes. Contacted individuals and scheduled appointments for campus visits. Worked closely with Financial Aid Department, Student Services and Education to ensure all students were receiving accurate information about class programs for the career they were interested in.

Call Center Representative

Educational Employees Credit Union
Call Center Representative, Support Services Representative