Download PDF

Work experience

Jan 2015Apr 2015

Patient Resolution Speacialist

Apria Healthcare

Filed insurance for patients, worked in call center environment, collections, processed payments and filed billing on insurance for customers, handled complaints and arranged pick up for equipment. 

Feb 2010Nov 2014

Collections, management, customer service, patient relations

Portfolio Recovery Associates

In my time at PRA, I collected over 500,000, I received an award for that and recognition. I worked in a call center environment within a team. I negotiated settlements and payment plans. Processed payments and payment arrangements and NSF's when payments were returned from the bank. I assisted coworkers in closing calls and getting payments. I signed off on settlements using my settlement authority. I held title of Account Manager. 

Jun 2007Sep 2009

Human Resource Manager

Wise Staffing

I was over the local staffing office, the following were my responsibilities. Hiring, terminating employees, payroll, sales, supervised two employees within the office and supervised yo to 75 employees placed on assignment. Brought in new clients through sales. Telemarketing to potential clients. Worked up sales proposals and held sales meetings with potential clients. Dealt with insurance for employees. Maintained the office and equipment and supplies. I conducted interviews and drug screens and performed back ground checks. 


Bachelors Degree 

Bethel University 

I am currently attending Bethel University located in McKenzie Tn. I am enrolled online working on my Bachelors degree in Criminal Justice. 

Aug 1987May 1990




I possess strong people skills, computer skills, negotiation skills, sales, customer service, retail, very proficient in multi tasking, organizational skills,.

I also have experience with small loans, and finance. 




FDCPA training

Portfolio Recovery Associates


Awards from Portfolio Recovery Associates include: Most new money collected, Most checks taken in a month, Silver Base award, Gold Base award, several prizes won.