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Summary

I'm an analytical bilingual Tech Support adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Enthusiastic in seeking to benefit an IT Department with complex technical knowledge and strong leadership skills. I'm currently Tier 1 Tech Support who also does Asset Management. Looking to grow and expand my knowledge. I'm a  go-getter, a person that does not settle for less. Every problem, has a solution!

Highlights

  • Patient and diligent
  • Great communication skills
  • Fluent in Spanish/English
  • Organized
  • Great Work Ethic
  • Multi-Tasking Abilities
  • Knowledgeable of Mac/Windows
  • Accomplished with mobile devices

Work experience

Dec 2012Mar 2014

Lead Man/Metal Framer

Baker Triangle
  • Read Blueprints and draw layout
  • Frame the walls
Apr 2014Present

Tech Support

Frazer, Ltd
  • Desktop Support/Mobile Device Support
  • Asset Management (record keeping, rollout, license, updates, repair, peripherals)
  • Troubleshoot Software issues
  • Improve end users expirience 

Education

Jan 2011May 2011

High School Diploma

Southwest Academy
GPA 3.9
Continuing education in IT