I'm an analytical bilingual Tech Support adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Enthusiastic in seeking to benefit an IT Department with complex technical knowledge and strong leadership skills. I'm currently Tier 1 Tech Support who also does Asset Management. Looking to grow and expand my knowledge. I'm a go-getter, a person that does not settle for less. Every problem, has a solution!