• Houston TX

Luis Velasquez

Tech Support

Summary

I'm an analytical bilingual Tech Support adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Enthusiastic in seeking to benefit an IT Department with complex technical knowledge and strong leadership skills. I'm currently Tier 1 Tech Support who also does Asset Management. Looking to grow and expand my knowledge. I'm a  go-getter, a person that does not settle for less. Every problem, has a solution!

Highlights

  • Patient and diligent
  • Great communication skills
  • Fluent in Spanish/English
  • Organized
  • Great Work Ethic
  • Multi-Tasking Abilities
  • Knowledgeable of Mac/Windows
  • Accomplished with mobile devices

Work History

Work History

Lead Man/Metal Framer

Dec 2012 - Mar 2014
Baker Triangle
  • Read Blueprints and draw layout
  • Frame the walls

Tech Support

Apr 2014 - Present
Frazer, Ltd
  • Desktop Support/Mobile Device Support
  • Asset Management (record keeping, rollout, license, updates, repair, peripherals)
  • Troubleshoot Software issues
  • Improve end users expirience 

Education

Education

High School Diploma

Jan 2011 - May 2011
Southwest Academy
GPA 3.9
Continuing education in IT