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Work History

Dec 2008Present

Career and Technical Education High School Teacher

Maricopa Unified School District

Routinely apply human resource related principles in the training of secondary students in areas such as: employer expectations regarding soft and hard skills, employability and workplace standards, employment law, and Occupational Outlook Handbook career research. 

Jul 2014Nov 2014

Human Resources Talent Scout Intern

• Recruited, interviewed, and selected quality candidates for open positions • Utilized a variety of mediums (including  Adobe Connect, Skype, and Google Plus) to perform conferences and interviews  • Managed HRIS system • Managed company's weekly team performance report and spreadsheet • Utilized different strategies to reach out to potential applicants and promote internship/employment opportunities • Conducted training sessions to support the onboarding process for new interns/employees • Coached new interns and helped guide them through orientation • Developed agendas for meetings • Utilized online calendar and appointment scheduling system. 

Mar 2006Nov 2008

Field Sales Representative

Colorado Casualty

• Assisted carrier in a new personal lines launch in Arizona. • Managed an agency plant of 59 agencies (direct written premium of over $3.6 Million since Arizona product launch). • Provided a competitive analysis on the Arizona marketplace for executive level management, actuary, and product analyst • Worked closely with underwriting department to ensure that the agents fully understand the company’s risk appetite. As well as mediate any underwriter/agent misunderstandings. • Provided reliable service to agency plant as well as internal employees • Provided training to producer and CSR’s on proprietary system, product, and underwriting. • Provided sales training to newly hired producers • Set sales commitments and initial action plans for each appointed agency • Experienced in Rehabilitating/Terminating stagnant non-producing agencies (and/or) unprofitable agencies • Frequently took advantage of continuing education opportunities. Proudly completed the coursework and evaluation to earn my “CIC” designation. 

Jan 2005Mar 2006

Personal Lines Sales Representative

The Hartford

• Marketed to an agency plant of over 40 independent agencies • Experienced in appointing (recruiting) good agencies, as well as effectively training producers and customer service representatives for productivity. • Provided influential consultation to agents, helping them to consider the product value & the coverage needs of clients as opposed to only focusing on the cheapest price • Promoted Hartford’s Value Proposition to agents and their clients. • Analyzed loss, productivity, and retention reports to aid agency- management decisions, marketing, and action plans. • Effectively communicated to all hierarchical levels within an agency (CSR, Producers, PL Manager, and Principals) • Finished year at 102% to annual plan, and achieved “winner’s circle” for being ranked within the top 10 reps nationwide for sales production (7th place).

Dec 2002Jan 2005

Regional Marketing Manager 

MetLife Auto & Home

• Managed and service an agency plant of over 47 independent agency locations throughout the state of Arizona. • Experienced in appointing (recruiting) good agencies, as well as effectively training producers and customer service representatives for productivity. • Designed promotional incentives to increase sales. • Analyzed losses, productivity, and business retention reports to aid agency- management decisions, marketing, and action plans. (Metlife Continued) • Team Player Quality: Motivated , as well as attained strong rapport/working relationships with co-workers and Agents. • Flexible: committed to aligning with company’s culture and philosophy to ensure success; as well as periodically offered alternative marketing ideas and perspectives.


Sep 2013Dec 2014

Human Resources Management Graduate Certificate

Keller Graduate School of Management  (DeVry University)

Notable courses taken:  Leadership and Organizational Behavior, Human Resource Management, Strategic Staffing, Training and Development, Compensation, Benefits, Managing Organizational Change, and Employment Law.

Multiple projects covered: Task-Analysis, Employee Recruitment/Selection, Compensation, Performance Management, Compensation Decisions, and Organizational Behavior Management, and Training Curriculum Design and Evaluation.  

Jul 2012Aug 2013

Masters of Human Relations

Northern Arizona University

The Masters of Human Relations program trained me on how to effectively support the "human side" of organizational management. Some notable courses taken are: Human Development, Personality Adjustment, Applied Behavior Management, Developmental Perspectives on Human Diversity, and Tests & Measurement  

Aug 1997Jun 2001

Bachelors of Education (English Concentration)

Wright State University

Successfully completed the required coursework to become a certified teacher within a public educational institution. Notable affiliations and achievements: Golden Key National Honor Society, National Dean's List, and Kappa Delta Pi (Education Honor Society). 


Experienced in conducting needs-based assessments to determine what types of employee training sessions are needed as well as the proper scope and sequence.  
Experienced in recruitment and selection: Utilizing Bradford Smart's proven "Topgrading" model, which is designed to improve organizational success by bringing in A-level performers versus settling for average candidates. 
Experienced in providing performance feedback and  coaching.  
Experienced in designing and managing promotional strategies to stimulate production, recruitment,  or "buy-in" amongst cooperative sales partnerships.
Experienced in providing sales consultation and training for front-line saleespeople.
Experienced in task analysis, reviewing production data, performing job evaluations, and making appropriate inferences on performance management needs; preserving valuable company time and  
Educational Technology
Experienced in utilizing an array of different technological tools to provide training and staff support (Including Webinar, PowerPoint (Prezi, Google Slides), Smartboards, Tablets, Adobe Connect, Skype, Survey Monkey, and Google Class,  and Thinking Maps.
Experienced in group collaboration and SMART goal setting to meet departmental/team goals. 
Customer Service
Experienced in utilizing a solutions consultative-sales approach to increase customer "buy-in". I employ this basic marketing model to connect with "consumer-identified" needs, and effectively promote how a product or service meets their perceived needs.   
Experienced in designing and implementing training plans in a classroom format that addresses multiple learning ("intelligence") styles.  
I have personally exercised front-line insurance underwriting/issuance authority for specialty new business quotes.    
Competitive Analysis
Experienced in external market analysis to establish seasonal, annual, and generational trends.


Joe Veres/ Executive Director

Currently the Executive Director of Student Development and Outreach at Grand Canyon University. He also served as my direct supervisor at Desert Wind Middle School; (602) 639-7971 

Michele Shaffer/ Career & Technical Education Administrator

My direct supervisor at Maricopa High School;  (520)568-8100

Julie Braun / President

Co-founder and owner of Super Interns. She served as my direct supervisor and mentor throughout my internship experience; (203) 887-1824