• One Quarterly Service 1st award and Seventeen service 1st nominations at Raymond James Ltd.
  • Three years of industry experience, including Registered Funds, Account Transfers and the CSC
  • Excellent interpersonal skills; resolves issues by negotiating the needs of every client group.
  • Results-oriented team-player with a friendly, professional manner and a dependable work ethic.
  • Minimizes risk to the firm by asking key questions, and balancing speed, accuracy and leadership.
  • MSc in Information Systems, BSc in Business Administration and skilled in MS Office and Dataphile.

Work experience

Work experience
Aug 2012 - Present

Sr. Account Transfers-In Associate

Raymond James Ltd

  • Responsible for the "manual transfer" of a full range of Registered Accounts into Raymond James Ltd. Responsible for transferring: RRSP, SRSP, LIRA, LRSP, RRIF, SRIF, PRIF, LIF, TFSA and RESP funds

  • Manual transfers, simply means non-CDS or non-ATON eligible (non IIROC firms). This requires a strong service focus, significant leadership skills, resolute follow-up and a balance between process and results.
Jul 2010 - Jul 2012

Manual Transfers Associate (Non-CDS)

Raymond James Ltd.
  • Responsible for transferring the full range of Registered Accounts types into Raymond James Ltd.
  • Accountable for ensuring data accuracy, issue resolution, time and risk management, and service
Apr 2010 - Jun 2010

Account Transfers Associate

Raymond James Ltd.

  • Be responsible for all incoming and outgoing Mail and Courier deliveries for Account Transfers while meeting scheduled deadlines; 

  • Review and verify client information on Transfer documents; 
  • Set up non-CDS ATON for manual transfers for Registered Plans; 
  • Confirm receipt of cheques for all Account Transfers and preparation of deposits; 
  • File all Transfer-related documents; 
  • Perform daily tasks relating to Transfers processing; 
  • Assist with other duties as required; 
  • Focus on providing efficient and effective customer service to all internal and external clients ; 
  • Demonstrate a willingness to cross-train and assist with other responsibilities within Account Transfers and other areas as required; 
Jan 2010 - Mar 2010

Registered Funds Associate

Raymond James Ltd
  • Responsible for processing cash, stock and Mutual Fund contributions to a range of Registered Plans
  • Accountable for meeting strict timelines, deadlines and quality control standards during RSP Season
  • Managing relationships with Financial Advisors to ensure that service delivery exceeds expectations
Sep 2008 - Nov 2009

Career Development

  • Professional training: Completed SCC Vancouver's "Successful Contracting & Consulting" course. Specializing on small business, this course provides professionals will tools to run their own company.
  • Professional training: Studying for CSC Certification "Canadian Securities Course" course & exam. Specializing on Mutual Funds and Stocks, this exam is typically a pre-requisite to careers in finance. 
  • Networking with like-minded Executives at Linkedin, New Ventures BC and Open Vancouver events
Mar 2007 - Sep 2008

Client Relations / Marketing Manager, LSI Canada

Language Studies International (LSI)


  • Increased sales 240% by listening to clients' needs and communicating LSI’s competitive advantages. This followed extensive internal and external research into our students wants, needs and desires. 
  • Built B2B & B2C relationships and presented new ideas at events in Canada, Mexico & Colombia. Reached out to clients to gain feedback on our ideas and get a better understanding of their issues.
  • Teamed up with the Director of Studies to create a very popular 3-phase Cambridge Exam Program. Research had shown that students would prefer our 15 wk program to our competitors 12wk course.
  • Developed and promoted a fantastic "Multi-centre course" to exploit a powerful competitive advantage. With 16 locations, LSI was one of only three ESL school in the world, physically able offer this value.


  • To manage all direct inquiries for the two Canadian schools and systematized the booking process
  • Brand improvement: Research LSI's core values, client perspective / profile and brand personality
  • Product improvement: Identify student & agent needs in order to improve existing course offerings
  • Relationship Building: Develop new and existing partnerships with local & International agencies 
  • Trade-shows: Participate in CEC Network fairs in Canada, and student fairs in Mexico &Colombia
  • Produce a range of Client-oriented materials for LSI's interest groups (students, agents & parents)
Apr 2005 - Feb 2007

Personal / Business travel worldwide

Post-Graduate Field Study


Effective Relationship Management is routed in the ability to listening well, adapting to change, communicating effectively, respect and celebrate (cultural) differences and motivate all people.

  • Practical experience; Observed business culture, sales processes and Asian marketing tools

  • Built a global network and learned from a Regional Manager in the Banking sector, S.E. Asia

Communication skills: Natural ability to communicate with anyone to unlock a mutual goal.

Nov 2001 - Feb 2005

Senior Admissions Representative

Corporate Communications Training College


  •      Led our sales & marketing team in the recruitment of local “career-based training” applicants
  •      Identified Thailand as a new market & executed effective strategy (Revenue 220K in 18 months)
  •      Exhibited at 10 tradeshows / career fairs in Thailand & Canada and studied tradeshow strategies
  •      Accountable for selling / up-selling local prospects, training employees & handling tuition fees
  •      Conducted staff meetings; buying & sales cycle, contact management, CRM reports & delegation
  •     Mastered a CRM Database to track lead source, contact data & effectively target our marketing
  •     AWARDS: Credited by CEO for business development in Thailand & overall sales performance


  • Accountable for selling prospects, training and managing new staff and accounts receivable
  • Manage staff meetings, buying and sales cycles, goal setting, reporting & delegated sales tracking
  • Responsible for developing International Markets from Europe and Asia through student Agencies
  • Presented at numerous international trade shows in Europe and Asia plus local fairs in Vancouver


Oct 1999 - May 2001


University of Wales, UWIC

Dissertation: The effective use of systems to provide remote access to inventory data by a sales team.

Master's Program included:

  • Management Information Systems
  • Database Analysis and Design
  • Object Oriented Development
  • Research Methods
Oct 1995 - May 1999

BSc (Hon)

University of Wales, Cardiff Business School

The Honour's Degree (4 year) program  included:

  • Customer Relationship Management (CRM)
  • Marketing and Promotions
  • Strategic Management
  • Research (Quantitative and Qualitative)
  • Management Theory and Practice
  • Business Policy
  • Organizational Behaviour
  • Micro / Macro Economics
  • Accounting / Financial Management
  • Industrial Relations



Product Improvement

Listening, communicating and testing. 

Process Improvement

As a results-oriented team leader with an MSc in Information Systems, I study existing processes to make them as efficient and effective as possible. By building in tracking tools and accountability measures, the process gains stability, as well as a streamlined detail-oriented finish. Most importantly, it invariable increases productivity.    

Consultative Sales

Consultative sales, or "Service-side Sales" requires listening. Understanding the client's needs, wants and desires and then communicating a solution. I am passionate about quality, value for money and personal service.   I generate referral business through "touch programs", "loyalty programs" and solving client's issues.

International Marketing

Built on a Degree in Business Administration and exceptional interpersonal skills to develop marketing strategies that attract international students and build lasting B2B relationships throughout Asia, Europe & Latin America. 

Contact Management

  Utilizing software systems to measure and manage actionable results. Lead source Tracking Touch Programs Buying / Sales Cycle Generating Reports etc  

Relationship Building

Building relationships with people from different walks of like and cultural backgrounds is like food to me.   


Nov 2009 - Nov 2012

Canadian Securities Certificate

CSI Institute