Director of Cruise Products
International Cruise & Excursions
I held responsibility for account and project management of national accounts serviced by ICE. Private-label brands included Delta SkyMiles, Merill Lynch, USAA, American Express, and Barclays Carnival SeaMiles Mastercard. For each of these brands, I facilitated the launch of online booking engines and call center fulfillment. To exceed the high sales targets and service level agreements, I worked closely with our marketing, sales, fulfillment, and technology teams to manage each brand's successful launch.
I also held responsiblity for supplier relations with the electronic distribution groups at the cruise lines for the Our Vacation Store group within ICE.
In 2004, I was named President's Choice Award: Employee of the Year for my work with USAA and American Express, and my peers awarded me with the People's Choice: Team Player Award.