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Summary

A technically adept individual with a proven track record in technical, pre-sales and post-sales customer support, engineering, design, and implementation; having vast knowledge in Application System programming and development; can render work beyond office hours and can manage time wisely; results-oriented and passionate; with a driven spirit and optimism.

Work Experience

2015-07Present

Field Service Engineer

Hewlett-Packard

  • Onsite representative performing necessary service functions for the high-value national account with 24-hour support.
  • Providing rapid response support with a two-hour window for maximum uptime on all the products.
  • Security Clearance - Passing all the necessary security clearances which include drug, criminal, and credit background checks for working with Magnetic Ink Character Recognition checks and Experian Social Security Number statements.
  • Performing a full range of maintenance on HP product family; including technical diagnostics, software loads, installation, removal, retrofit, and customer call assistance.
2012-032015-06

Field Service Engineer

Siemens

  • Determined the IO count for Programmable Logic Controllers, Electrostatic Discharge, and Fire & Gas systems from Piping and Instrumentation Diagram.
  • IO allocation, Module allocation, process segregation for the IO allocation.
  • Technical review and feasibility study of tender specifications for the Programmable Logic Controllers, Electrostatic Discharge, and Fire & Gas systems.
  • Prepared and tested the Supervisory Control and Data Acquisition screens and Programmable Logic Controllers programs.
  • Troubleshoot, investigate and resolved technical problems that arose during implementation and start-up.
  • Addressed and resolved customer complaints of reported technical problems in relation to Programmable Logic Controllers control systems, measuring instruments, field instruments, UPS, AC/DC motors, and transformers.
  • Researched, evaluated and recommended new products or equipment upgrades that met the customer needs and preferences.
  • Developed products from design concepts and conveyed ideas for the production.
2008-012012-02

Field Service Engineer

Amgen

  • Planned maintenance and equipment modifications.
  • Corrective maintenance.
  • Reported identified device safety issues according to the applicable pH quality standard policy.
  • Initiated quote generation.
  • Responsible for eastern region District Ministry of Health to maintain and strengthen the Ministry of Health satisfaction and better communication for its hospitals in the area.

Education

20052007

Master of Science in Computer Science

Yale University

20022005

Bachelor of Science in Computer Science

Yale University

Competencies

  • Strategic Management – Experienced in vendor management, contract negotiations and strategic financial analysis to increase efficiencies and reduce costs while maintaining solid rapport with business partners.
  • Team Leadership and Budget Management – Expertise in leading and building cohesive cross functional teams and collaborating with senior executives in improving operations and starting up new business locations while overseeing staff and managing budgets.
  • Process Improvements – Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance customer satisfaction.

Skills

9
Teamwork
9
Communication
10
Customer Service
10
Interpersonal Skills
9
Adaptive to Change
10
C++, Matlap, PSpice
9
Prioritizing/Time Management