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Work experience

Mar 2013Present

Sales and Accounting

Golf USA

Friendly, courteous customer service manager

Retail Store Manager for 4500 sq. ft. golf equipment store

HR Manager responsible for scheduling and payroll for part time employees

Authorized Buyer for store inventory (Golf equipment, accessories, clothing, and shoes)

On staff accounting, including budgeting, monthly reports, accounts payable/receivable

Social Media Specialist establishing a social media presence

Website establishment and inventory maintenance

Jun 2011Nov 2012

Relocation Specialist


Manage an average of 100 families’ domestic and international corporate relocations

Maintain direct phone contact with transferring families, corporate clients, and partners 

Ensure complete documentation of all communication and tasks in proprietary software

Arrange, schedule, track, and problem solve multiple services including:

         Expense Management

         Corporate Housing

         Household Goods Shipment

         Relocation Travel

         Language and Cultural Training

         Area Tours

         Meet and Greets

Mar 2011Jun 2011

Sales - Verifications Department, LLC

Ensure positive first interaction with all new clients.

Fraud detection and prevention for orders worldwide

Verifying all new orders for valid and complete information

At peak times, process over 200 accounts in one day

May 2010Mar 2011

Human Resources Assistant

Assist with the day-to-day efficient operation of the HR office

Employee orientation, new hire documentation

Recordkeeping for over 500+ employees

Schedule 25-30 new hires to start training every two weeks

Assisting with employee relations to ensure all questions or issues are resolved or addressed

Managing supplies for employee lunch program

Benefits administration, briefings, and recordkeeping

Maintaining employee files and the HR filing system

Jul 2009Feb 2010

Accounting Clerk

Clayton Personnel Services

Volunteered to manage the phone system and answer calls

Attend weekly meeting to track project status, provide invoicing and payment information, track offshore employees

Maintain up-to-date billing system, create A/R invoices and ensure approval and mailing

Ensure all A/P Invoices coded, approved, and entered

Log all A/P and A/R invoices to track approval, payment, and mailing

Resolve invoice discrepancies, follow-up, collection and allocation of payments

Carry out billing, collection and reporting activities according to specific deadlines

Monitoring customer account details for non payments, delayed payments and other irregularities

Ensure all invoices relating to project data are scanned

Handle all customer service issues related to A/P, A/R, and payroll issues

Investigate and resolve customer, vendor, or employee queries relating to A/P, A/R, or payroll

Receive all time data and ensure timely payroll through Payex

Track and file all payroll information including PTO approvals

Process all time data through accounting system (QuickBooks)

Jun 2004Jun 2009

Office Manager and Apartment Manager

King Farms and King Investment Co

King Farms - Office Manager, Accounts Payable, Accounts Receivable

Manage daily office operations of a 5000 acre farm which includes general clerical duties, and personal assistant duties such as scheduling and correspondence.

Collect over $1 million in crop payments for deposit.

Installed Microsoft Office, QuickBooks, and security software necessary to up-date the business office.

Consult with Syngenta AG to pilot test a farm management software program.

Coordinate and manage 11 different business entities to ensure accurate bookkeeping and tax information for the CPA.

Manage new employee health insurance plan.

One-person office manager responsible for all employee compensation and benefits, seed and chemical applications, and crop production.

King Investments - Apartment Manager, Accounts Payable, Accounts Receivable

Manage daily operations of a 14-unit apartment complex.

Deal promptly with tenants and potential tenants.

Interview potential tenants, review application with owner, prepare lease packet, and meet with potential tenants to complete the leasehold process.

Collect $4900 in monthly rent and provide receipts to tenants.

Mediate tenant-to-tenant disputes.

Develop working contacts on a first-name basis with staff of all regulatory agencies in the community.

Prepare the necessary documents for non-renewal of lease and serve tenants with notices of non-compliance.

Schedule maintenance tasks and determine that corrections were properly completed to tenant satisfaction.

Jan 2000May 2004

Stationed at Kirtland AFB in Albuquerque, NM

Finance Customer Service (2002- 2004)

Collected payments from military and civilian personnel

Provided customer service for military pay and travel vouchers

Optimized quality by developing an organization plan to reduce time wasted in customer service.

Data Processing, Military/Civilian Travel Vouchers (2000-2002)

Computed military and civilian travel vouchers

Provided internal customer service by relating with all personnel in a congenial and professional manner that facilitated the development of a diversified group

Trained supervisor and new airmen to prepare travel vouchers for military and civilian personnel


Sep 2005May 2008

Associate of Arts

Honor Graduate 2008 – Phi Theta Kappa -

Cummulative GPA 3.8452 at graduation - current cummulative GPA 3.8523

Major Courses of Study -

Business Communications



Business Statistics

Sep 2005May 2008

Associate of Applied Science

Honor Graduate 2008 – Phi Theta Kappa -

Cummulative GPA 3.8452 at graduation - current cummulative GPA 3.8523

Microsoft Word 2003 I and II

Power Point 2003

Spreadsheet Applications - Excel 2003


Store Manager
Retail Sales
Microsoft Office 2010
Windows Operating System
Linux Operating System
Open Office
Smiling, Positive Attitude
It is often commented on how I am always smiling and I search for the silver lining in any situation.
Time Management
Human Resources
For five years, I was human resources for under 15 employees.  For almost a year, I worked as a Human Resources Assistant for over 500 employees.
Customer Service
Benifits Administration
Some basic benefits processing relating to payroll.
ADP PayeXpert
Process payroll infomation.
Microsoft Office 2007
This is the current program run on my office computer and my home laptop.  I have used Microsoft Office throughout my 10+ years in administration.  I completed college courses in Computer Information Systems (Basic Microsoft Office Overview), PowerPoint 2003, Word 2003, and Access 2003.
Microsoft Office 2003
My personal desktop uses Microsoft Office 2003
Microsoft Access
I completed the college course to learn the basics of Microsoft Access 2007.  I am extremely comfortable entering data in an established database.
Microsoft Office Word
My advanced knowledge of Word allows me to create in depth and visually attractive documents.  I completed the college course to ensure I knew all the latest tricks and tools for Microsoft Word 2007.
Microsoft Office PowerPoint
Throughout my jobs, I have found PowerPoint to be a very effective tool for meetings and presentations.  Although I had over 8 years experience with PowerPoint, I completed the college course to ensure I was up-to-date on the latest tricks and tools for Office 2007. 
Business Organization Skills
I am a very organized person who brings this trait with me to the office.  I prefer stream-lined, efficient  processes and encourage feedback to improve the process.
Friendly, Professional Attitude
I am very adapt at being the front-line of my business for my bosses.  I represent my business in a very professional manner.  I am very interested in continuing my education and attending workshops to hone my skills.


Stephen H Young

Partner at Golf USA

Robbin Rainer

Ayca Akhun

I trained Ayca.  She was the first employee I ever managed.

Tommy Douglas

Tammy Porterfield

Carolyn Harper

Business Communications

John King, Jr

Monica Quattlebaum

Accounting I & II, Microeconomics, Macroeconomics,

Computerized Accounting

John King, III


Awards and Accommodations

Air Force Good Conduct Medal

National Defense Service Medal

Global War on Terrorism Service      


Airman of the Quarter


“Payroll for PayeXpert Basics Class,” ADP, January 2010

“How to Be a Super Communicator,” Rockhurst University Continuing Education Center, March 2009.

“Management Skills for First Time Supervisors,” Rockhurst University Continuing Education Center, June 2008 .


Smiling and positive Administrative Professional

Energetic, upbeat, and experienced Office Manager, Human Resources, and Accounting

Unique experience successfully running a one-person office with multiple responsibilities

Quick learner with the unique ability to manage several tasks in a stressful environment

A self-starter and independent worker

Excellent organization and communication abilities

Advanced in Microsoft Office (Word, Excel, Outlook, PowerPoint) and QuickBooks

Proficient in ADP PayeXpert and Microsoft Access

Excellent customer service skills with professional presentation

Key member in any team developing and executing strategic business plans