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Work experience

Mar 2009Oct 2009

Assistant Property Director

Peek-Howe Residential
  • Increased collections by more than 22% over 7 month period and helped to created and carry out a marketing plan that increased occupancy by more than 11%.
  • Responsibilities included assisting in the day to day operations of a 300-units apartment community.
  • Acted as liaison between residents and manager or corporate office, assured that all policies and procedures were enforced and maintained through the issuance of letters and lease violations.
  • Complete responsibility for collections, including 3-day notices, lease terminations, eviction filings and representation for the owner during proceedings.
Apr 2007Jan 2009

Assistant Property Manager

Aspen Growth Properties
  • Designed and implemented a plan to improve tenant relations and created a “sense of community” within a large, office park through face-to face contact, tenant functions, charitable drives, and monthly drawings.
  • Tenant relations programs assisted in improving occupancy by more than 10%, lease renewals increased by near 40%, increasing revenue and placing property in a position to sale.
  • Responsibilities included assisting with the management of a large, suburban office portfolio consisting of twelve, commercial buildings, totaling 446,000 square feet of office space and 198 tenant businesses.
  • Planned and prepared budgets, forecasting, escalations and estimations for all buildings within the complex.

Jun 2005Mar 2007

Office Manager

Countrywide Home Mortgage

  • Directly responsible for implementation of new and streamlines system for acquiring personal information and loan documentations that resulted in more rapid processing of loans.
  • Responsible for all administrative operations of a large, national home mortgage company.
  • Reported directly to the Senior Vice President and acted as Executive Assistant in a variety of office functions.
  • Troubleshot problems as they occurred within the office functions and assisted with technical errors.
  • Assured that all daily, weekly and monthly reports were compiled, processed and forwarded to the appropriate executive management.
  • Charged with the task of maintaining highly important employee information and documentation and acquiring all new hire information for processing through HR.
Jan 2003Jun 2005

Administrative Assistant II

Equity Residential Management

  • Professionally handled all administrative duties for the corporate office of a large, property management firm.
  • Answered phones on 7-line phone system, quickly and efficiently sorted mail and delivered mail interoffice.
  • Performed all office tasks which included; data entry, faxing, filing, copying, preparing spreadsheets and typing documents as needed.
  • Fielded and helped to troubleshoot resident calls and complaints and provided support to on-site managers and staff as needed.
  • Helped in preparation of monthly financial reports and assured that reports were distributed to all necessary parties.

Education & Certifications

DeVry University

Ft. Worth, TX


Studied Information Technology

Collin Community College

Plano, TX

08/2000 - 12/2001

Studied Business Administration

Century 21 - 360 Training

Austin, TX

03/2009 - Present

Real Estate Licensing Classes

National Apartment Leasing Professional (NALP)

(National Apartment Association)

Member (BOMA)

(Building Owners and Managers Association)

Computer Skills & Software

Microsoft Windows and Applications

Specialty software

Proficient in Internet Navigation and E-mail

Accounting software, inclusive of Skyline, Rent Roll, Yardi, Onesite, MRI Web


Mike Young

Amber Fikes

Karen O'Grady