Work experience

Work experience
Mar 2009 - Oct 2009

Assistant Property Director

Peek-Howe Residential
  • Increased collections by more than 22% over 7 month period and helped to created and carry out a marketing plan that increased occupancy by more than 11%.
  • Responsibilities included assisting in the day to day operations of a 300-units apartment community.
  • Acted as liaison between residents and manager or corporate office, assured that all policies and procedures were enforced and maintained through the issuance of letters and lease violations.
  • Complete responsibility for collections, including 3-day notices, lease terminations, eviction filings and representation for the owner during proceedings.
Apr 2007 - Jan 2009

Assistant Property Manager

Aspen Growth Properties
  • Designed and implemented a plan to improve tenant relations and created a “sense of community” within a large, office park through face-to face contact, tenant functions, charitable drives, and monthly drawings.
  • Tenant relations programs assisted in improving occupancy by more than 10%, lease renewals increased by near 40%, increasing revenue and placing property in a position to sale.
  • Responsibilities included assisting with the management of a large, suburban office portfolio consisting of twelve, commercial buildings, totaling 446,000 square feet of office space and 198 tenant businesses.
  • Planned and prepared budgets, forecasting, escalations and estimations for all buildings within the complex.

Jun 2005 - Mar 2007

Office Manager

Countrywide Home Mortgage

  • Directly responsible for implementation of new and streamlines system for acquiring personal information and loan documentations that resulted in more rapid processing of loans.
  • Responsible for all administrative operations of a large, national home mortgage company.
  • Reported directly to the Senior Vice President and acted as Executive Assistant in a variety of office functions.
  • Troubleshot problems as they occurred within the office functions and assisted with technical errors.
  • Assured that all daily, weekly and monthly reports were compiled, processed and forwarded to the appropriate executive management.
  • Charged with the task of maintaining highly important employee information and documentation and acquiring all new hire information for processing through HR.
Jan 2003 - Jun 2005

Administrative Assistant II

Equity Residential Management

  • Professionally handled all administrative duties for the corporate office of a large, property management firm.
  • Answered phones on 7-line phone system, quickly and efficiently sorted mail and delivered mail interoffice.
  • Performed all office tasks which included; data entry, faxing, filing, copying, preparing spreadsheets and typing documents as needed.
  • Fielded and helped to troubleshoot resident calls and complaints and provided support to on-site managers and staff as needed.
  • Helped in preparation of monthly financial reports and assured that reports were distributed to all necessary parties.

Education & Certifications

DeVry University

Ft. Worth, TX


Studied Information Technology

Collin Community College

Plano, TX

08/2000 - 12/2001

Studied Business Administration

Century 21 - 360 Training

Austin, TX

03/2009 - Present

Real Estate Licensing Classes

National Apartment Leasing Professional (NALP)

(National Apartment Association)

Member (BOMA)

(Building Owners and Managers Association)

Computer Skills & Software

Microsoft Windows and Applications

Specialty software

Proficient in Internet Navigation and E-mail

Accounting software, inclusive of Skyline, Rent Roll, Yardi, Onesite, MRI Web



Mike Young

Amber Fikes

Karen O'Grady