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Summary

I specialize in customer centric service and sales. As a positive and helpful person I contribute to my employer's place of business by sharing my talents to create an enviroment in which the customer recieves services rendered in an efficent, timely and friendly manner. 

Work History

Jun 2008Present

Retail Sales Representative

Armstrong McCall Professional Beauty Supply

Demonstrated proficient cash handling skills in a fast paced enviroment. Excellent Customer Service relations and needs analysis. Good communication skills both on telephone and in person. Leadership with Sales and promotions. Vast product knowledge and general practical knowledge of the products stocked shampoo, conditioner, haircolr. Clean, maintained, stocked and organized store.  In depth knowledge on tools and maintainece of tools including manufacturer defective returns.

Jun 2003Jun 2008

Customer Service Representative

Evolve Teleservices

Superior attention to detail with accepting and processing customer information for needs analysis and billing. Pleasant and personable demeanor; satisfied customers and informed customers of product benefits. Grace under pressure with daily customer interaction and ability to answer questions in a timely and efficent manner. Proven success meeting daily, monthly and weeky Sales goals. Complied with all client and company protocols, sales processes and legal agreements.

Education

Aug 20142016

Auto Body Collision Repair & Refinishing AAS

Body Shop Management, Automotive Insurance, Structural and Refinishing Damage Anaylisis and Repair, I-CAR Certified Program