Lindsey Fletcher

  • Appleton WI
Lindsey Fletcher

Customer Service Expert

Summary

  • Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

Work History

Work History

Assistant Property Manager

IRRES, LLC.
  •  Responsible for all property leasing and management·
  • Respond promptly to tenant needs and resolve all problems and questions·
  • Show properties to prospective tenants and negotiate lease terms for new and current tenants·
  • Work with outside Leasing Brokers to achieve right tenant mix and high occupancy·
  • Negotiate cost effective service contracts and maintenance vendor contracts·
  • Develop, track, and report on all maintenance relating to the interior/exterior of the buildings·
  • Contract and coordinate tenant improvements to ensure completion with the appropriate time frame and budget.·
  • Inspect properties and recommends and implements repairs
Sep 2013 - May 2015

Retail Manager/Sales Associate

Lenscrafters
  • Lenscrafters Create exceptional value in the lives of the customers by delivering legendary customer service.
  • Ensure enthusiastically satisfied customers by performing and managing implementation of the key steps of the sales and service process.
  • Convey a commitment to providing unsurpassed customer service.
  • Provide effective on-the-job training and guidance to team members using company provided programs.
  • Deliver clear, motivating and constructive feedback in a timely manner to all retail associates.
  • Analyze store financial data and make recommendations regarding profitability improvement.
  • Recruit, select and train high caliber staff.
Oct 2010 - Oct 2013

Store Manager

Family Video

  • Family Video Provide leadership and vision to the organization by developing short and long term goals with staff.
  • I am responsible for recruitment, scheduling, hiring, and termination of staff.
  • I provided job performance coaching as well as formal disciplinary counseling to staff.
  • Oversee preparation of annual budget, regular variance statements, and bi-annual store audits.
  • I successfully recruited 6 Managers for company stores.
  • Maintained regular store customer's through rapport building and excellent customer relations.
  • Organized effective charity events Collected over 5,500 videos for active duty military, raised over $5,000 for Lymphoma research).



Jun 2010 - Nov 2010

Assistant Manager

Payless
  • I am responsible for Store Profitability, Model for customer Service, Training and Coaching.
  • Analyze, Identify and Communicate Merchandise Needs, POS Operations, Administrative.
  • Tasks, Store Maintenance, Deposits and Emergency Responses.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Oct 2008 - Oct 2009

Store Manager

Dippin Dots
  • Dippin Dots Carefully interviewed, selected, trained and supervised staff.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • I created fun team building activities to engage staff in up selling to meet revenue targets.
  • I created my own Training Manual for a just starting business.
  • Hosted and trained associates to provide tie dye, sundae, and weird science birthday parties.

Education

Education
Aug 2001 - May 2005

High School Diploma

Fox valley lutheran